Administrative Assistant Customer Service

CHARLOTTE PAIGE

Pass Christian, MS ***** 228-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with a background in business administration and human services. Boasts a comprehensive history in customer service, technical support, administrative roles, and operations. Demonstrates a knack for resourcefulness and organization, consistently meeting and exceeding performance goals. Skilled in resolving a variety of technical issues, enhancing operational efficiencies, and driving team productivity. Committed to delivering high-quality services with a focus on client satisfaction. Has hands-on experience in healthcare, notably in caring for patients and administering medication. Known for developing efficient systems that improve operations, streamline workflows, and enhance team performance. SKILLS

• Customer Service Excellence

• Technical Support

• Administrative Efficiency

• Healthcare Expertise

• Operational Improvements

• Team Leadership and Motivation

• Time Management

• Database Management

• Inventory Management

• Training and Coaching

• Multitasking

• Problem Solving

• Quality Assurance

• Equipment Operation and Troubleshooting

EDUCATION

Bachelor of Arts: Human Services, 2023

Southern New Hampshire University - Manchester, NH MS: Business Administration

Mississippi Gulf Coast Community College - Perkinston High School Diploma

Pass Christian High School - Pass Christian, MS

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CHARLOTTE PAIGE

Pass Christian, MS 39571 228-***-**** *************@*****.*** WORK HISTORY

Technical Support Associate - Full-time, 11/2022 - 04/2023 Asurion - Pass Christian, MS

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.

• Translated complex technical issues into digestible language for non- technical users.

• Assisted customers in identifying issues and explained solutions to restore service and functionality. Customer Service Associate - Full-time, 02/2012 - 07/2022 Lowe's Home Improvement - Waveland, MS

• Resolved customer complaints effectively, demonstrating a high level of product expertise and maintaining composure under pressure.

• This contributed significantly to overall customer retention and satisfaction rates.

• Led weekly team meetings to discuss customer feedback and implemented changes to improve service levels, which resulted in a 10% increase in overall customer satisfaction scores.

• Assisted in the development and implementation of promotional events and sales, contributing to a 15% increase in store revenue during promotional periods.

• Mentored new team members on customer service protocols and company policies, improving team cohesion and customer service standards.

• Implemented a new method for tracking special orders and deliveries, reducing delays and miscommunications, and improving customer satisfaction rates.

• This initiative demonstrated innovative problem-solving and leadership skills. Administrative Assistant – Part-time, 06/2010 - 02/2012 MS Regional Center - Long Beach, MS

• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

• Executed record filing system to improve document organization and management.

• Scheduled office meetings and client appointments for staff teams

• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient. 2 of 3

CHARLOTTE PAIGE

Pass Christian, MS 39571 228-***-**** *************@*****.*** Home Health Care Provider - Part-time, 02/2010 - 12/2011 Home Instead Senior Care Living - Pass Christian, MS

• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

• Assisted patients with dressing, grooming, and feeding needs, helping to overcome, and adapt to mobility restrictions.

• Administered medication as directed by physician. Supervisor – Full-time, 07/2006 - 07/2010 Pass Christian School District - Pass Christian, MS

• Established and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.

• Monitored workflow to improve employee time management and increase productivity.

• Collected, arranged, and input information into database system.

• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

• Improved office operations by automating client correspondence, record tracking and data communications.

Administrative Assistant – Full-time, 06/1994 - 08/2006 DuPont B&W Inc. - Pass Christian, Mississippi

• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

• Supervised supplies in inventory and submitted reorder requests.

• Improved operations through consistent hard work and dedication. Molding Machine Operator – Full-time, 03/1988 - 05/1994 Regina Co - Long Beach, MS

• Instructed and trained team members to boost new employee skills and knowledge.

• Inspected molded product per quality requirements and mold book, delivering ideal results and minimizing waste.

• Maintained smooth production when operating injection molding machines and auxiliary equipment.

• Answered alarms and troubleshot machine equipment to correct problems with hoppers, loaders, blenders, vision systems and Thermarator's.

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