Job Coach, Customer Service, conflict resolution, billing, work ethics
Resume:
Naomi Mills
Available and Flexible
Denver, CO **231
**********@*******.***
• Work Ethics with a style of transparency.
• Available to assist where needed to achieve teamwork and Goals. • Customer Service is ALWAYS #1. The beginning and ending of success.
• Flexible and available immediately.
Willing to relocate: Anywhere
Authorised to work in the US for any employer
Work Experience
Commun Community Church
Community Organiser - January 2023
● Engage with Pancratia Hall Loft Residence as the point of contact
● Develop fliers for residence on update for upcoming resource centre
● Listen to ideas residence are wanting / needing for future centre
● Create a spreadsheet for current residents interested in volunteering.
● Send weeking daily and weekly updates to the team for feedback.
● Preparation for activities children may engage in for healthy fun. Direct Care / Job Coach
Samples - Thornton, CO
January 2022 to September 2022
Support clients as they engage in meaningful community-based services and creative programming• Develop soft skills in adults with disabilities, including teamwork, social skills, decision making, problem-solving, self-management and adaptability
● Promote independence while adding creative structures to the daily lives of individuals through
● Community Based Programming
● Provide quality attention and supervision to each individual within small groups
● Assist clients with Job readiness
● Positive engagement on and off the job.
● Supportive for the clients as well as the employers
● Documentation
Produce Supervisor
Safeway Industries - Denver, CO
October 2018 to May 2021
• Customer service.
• Oversee and monitor Fresh Fruit to ensure safe delicious fruit.
• Start at 4:00am- cutting all fruit under 39 temperature.
• Pull any fruit that is outdated daily.
• Daily report of what's needed for the day to insure customers needs.
• Designing the look that captures the customer's eye.
• Prepare for overflow when events are going on.
• OSHA ready on a daily basis.
• Clean hands, wash fruit, use cutting gloves for safety and deliver awesome delicious food. Made for customer satisfaction.
• Train employees to ensure safety as well as productivity at all times. Workers Compensation Specialist & Billing AR
Urgent Care - Denver, CO
October 2017 to May 2018
Workers Compensation Specialist (Monday, Wednesday, Friday) Account Receivable ( Tuesday, Thursday)
Workers Compensation Specialist:
• Connect with employees to obtain information about the incident.
• Check verifications before moving forward to contact or obtain incident reports. Enter all notes inpatients Emergency Medical Records for doctors backup and workers comp.insurance providers.
• Gather all information needed for billing and or referrals.
• Establishes and maintains case files as well as reviews documentation until complete.
• Daily follow through until the file is complete.
• Update employers and insurance companies as needed. Send doctors a report to the appropriate location,once the client has been seen.
• Obtain great relationships with all parties. Which is the best way to get the client taken care of andfile closed.
Accounts Receivable:
• Run all open accounts with balance before the end of the day.• Reconcile overdue accounts by payment plan out paid in full.
• Document between 250-300 phone calls or emails sent, with an attempt to stop the collection process.
• Created a system to send courtesy messages updating patients with open balances. By text weekly or email. System was a success
• Collected over $100,000 dollars in 3 months by working with what patients could provide.
Development of Vocational Educational Department.. University of Colorado Denver I Anschutz -
Denver, CO June 2007 to December 2011
Develop, Train, Recruit and Retention Specialist.
• Developed a Job readiness program from the clients perspective.
• Open door communication for additional training.
• Tracking Case management for staff.
• Identify and develop employment opportunities in the community.
• Build and maintain positive relationships with employers.
• Connection of Haven program with TANF documentation. As well as wage subsidy and on-the-job training programs.
• Documentation of program success for each client.
• Obtained weekly visits to ensure great relationship building with employers and clients.
• Program was #1 for job placement in 2010, with 100% of the clients maintaining consistent employment, 6 months after hire date.
Office Manager
United Notaries - Highlands Ranch, CO
June 2003 to June 2007
Manage a total of 5000 notaries nationwide for mortgage closings and refinance.
• Assist Brokers, Lenders and Notaries at signing to educate the client with a successful home buying outcome.
• Time management taught and expected with every signing.
• Support the notaries until the last document was signed for the day.
• Coordinate a meeting place for borrowers to meet notaries for document signings.
• Work with Brokers and lenders to ensure proper verification, questions and documents for everyhome closing.
Education
Unlicensed Psychotherapist / Mental Health Administration University of Colorado - Denver, CO 2009 to 2010
Diploma in College Prep
Roosevelt School of the Arts - Milwaukee,
WI 1984 to 1988
Referral as needed.
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