Dispatch Clerk Service Representative

Racquel Johnson

Office Administrator

Email: ***************@*****.***

Phone: +1-177********

Address: *** ********* *****, *********, **, United States

Zipcode: 30016

Qualification: Accounts Payable, Accounts Receivable, Fraud Specialist Certificate

Availability: Immediately

To obtain a position that will allow me to utilize my skills and has potential for growth.

EDUCATION

High School Diploma

Newton High School - Covington, United States

September 2005 to June 2009

EXPERIENCE

Remote Fraud Specialist

TSYS-

September 2022 to Present

Fraud Specialist Provide a quiet distraction free work space. Being organized keeps up your call flow. Keep work adherence at 95%. Read scripts with accuracy without rushing calls. Empathize with callers about their concerns and answer questions with detail for every call. Use policy as a resource or reference if unsure. Report all Fraud claims by to investigator team. Complete weekly training on policy change or company updates. Communicate by email, Skype or WebEx to supervisors, tech, or team members. Connected by Ethernet cord, can provide own equipment.

Remote Customer Service Representative

Remote CSR -

February 2021 to July 2021

MCI Mass Markets866-***-**** Answer inbound/outbound calls meeting daily quota.* Get accurate information from callers to key in correctly, so that the data in transferred to the correct account.* Email supervisors to keep them informed on my daily reporting.* Set up Zoom meetings for training classes.* Keep organized work space free of noise and distractions.* Maintain stable internet connection to be properly prepared for work. Use excel to make formulas for my spreadsheet.

Shop Administrator

Salem Leasing -

February 2017 to July 2022

Phone 770-***-****

Shop Administrator Answer inbound calls and direct them to the appropriate person/persons.* Greet and assist visitors/customers* Provide support to Shop Manager in all aspects of paperwork and purchases.* Process POs, incoming/outgoing, check PO status, and paper trail any errors.* Inventory control, ordering parts, be sure all parts are charged to customer accurately, keep all parts stocked. * Assist with HR duties including payroll, correcting time, keying in shifts as requested by management. * Create spreadsheets for organization around the shop, and for references in emails * Send emails daily updated customers of their units and services we've provided. * Keep a clean and well organized office area.

Dispatch Clerk

Ryder Transportation - Conyers May 2017 to September 2017

770-***-**** Dispatch Clerk* Maintains accurate records of drivers' DOT physicals, log sheets, and trip sheets.* Works closely with sales staff in scheduling deliveries and picking up loads. * Dispatches drivers throughout city areas and maintain accurate record of driver logs and ensure maintenance and safety of our trucks.* Notifies customers about loads being delivered promptly.* Uses Microsoft Excel to upload trips from SCOS spreadsheet and assign loads to drivers. * Ensure accurate records for billing and payroll purposes. * Audit drivers' daily trips for accurate time, dates, stops and miles. * Makes outgoing calls to customers to assure updated information on active loads. * Maintains a neat and clean work area for organization of records. * Answers most incoming calls and direct them to appropriate person. Acuity Brands Lightning1400 Lester

Rd.Conyers, GA 30012770-***-****

Assembly Associate

April 2012 to 2016

Acuity Brands Lightning770-***-**** Assembly Associate / Material Handler* Follow all work instructions and safety rules, including use of PPE and safety equipment* Team player, volunteers to help out to get job done* Basic monitoring of assigned equipment including start up- shut down & lockout/ tag out procedures for equipment responsibilities. * Able to complete required data entry and bill of lading using Oracle and Microsoft Excel systems. * Wrap and load finished goods on trailers in a safe manner. * Supply operators with a number of materials for each order to meet their hourly goal. * Able to demonstrate forklift proficiency* Focuses on accuracy and attention to details on the job.* Understands the proper use of plant radios, RF scan guns, and intercom systems * Keep a clean, neat, and organized work area.DiversiTech2175 East Park Drive Conyers, GA 30012770-***-****

Warehouse Worker

July 2011 to November 2011

DiversiTech770-***-**** Warehouse Worker/Equipment Operator* Performed loading and unloading of incoming and outgoing shipments.* Documented and managed the inventory control system in the computer placed in the warehouse by using the scanners and bar code readers. * Focuses on accuracy and attention to details on the job. * Conducted checks on incoming/outgoing shipments against the bill of lading and invoices. * Maintained accurate records of supplies received and transported out of the warehouse. * Transported

shipments to particular areas using forklift and other tools. * Maintained dirt free and neat storage area.Wendy's2430 Salem Road Conyers, GA 30012770-***-****

Crew Member

July 2010 to July 2011

Crew Member

November 2008 to July 2010

KFC770-***-**** Provided assistance in a variety of kitchen related functions as required.* Operated cash register and received payments from customers in cash or credit card and provided change to customers as required.* Responsible for greeting customers and taking food order in a friendly and polite manner.* Prepared at order hamburgers, chicken, salads and side orders.* Responsible for storing food by using knowledge and guidelines of temperature requirements and spoilage.* Performed the tasks of cleaning the work and customer area.

SKILLS

Teamwork

Accounts Payable

Accounts Receivable

Fraud Specialist certification

Forklift certification

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