Customer Service Abuse Counselor
Resume:
Brittney Laws
Union City, TN *8261
*********@*****.***
Professional Summary
Reliable and detailed bookkeeper with excellent record of financial management and customer service.
Skills
Time Management
Attention to detail
Problem solving
Customer focused
Critical Thinking
Microsoft Word/Excel
Excellent communication
Experience
Behavioral Health Contract Auditor 2023 - current
Tennessee Department of Corrections Nashville, TN
Prepare contractual and policy related reports for distribution to appropriate personnel
Submit final reports timely
Monitor and report Behavioral Health treatment concerns and ensure proper documentation of policies and procedures are consistent across the state
Audit and monitor state facilities provisions of behavioral health services and make recommendations for improvements effecting quality of services
Conduct TDOC Annual audits for Office of Inspector General of all 14 state facilities
Substance Abuse Counselor 2016-2023
Centurion Health Tiptonville, TN
Create patient-specific treatment plans based on sound research and their personal histories
Continuously evaluated each client’s progress against their treatment goals and adjusted plans to achieve targets
Counsel clients individually and in group sessions to help them overcome their dependencies and make positive life choices
Classification Coordinator Clerk 3 2013-2016
Northwest Correctional Complex Tiptonville, TN
Continuously classified and filed records to keep the system efficient and all information organized
Review directives and assigned work to the counselors to maintain a demanding schedule of transfers and reclassifications
Bookkeeper 2008-2013
Obion County Board of Education Union City, TN
Trouble shot and resolved issues and discrepancies of billed amounts on invoices
Analyzed and audited cash receipts and updated customers’ accounts accordingly by posting cash receipts, checks, and bank deposits in relevant databases or computer systems
Processed accounts payable forms, invoices, and checks, and performed various other bookkeeping functions
Generate and share daily, weekly, and monthly reports with management on pending payments, accounting, and statements involving weekly aging reports and month-end closing reports
Prepare financial reports for senior managers to aid in the budget processes and supported accurate decision making
Prepare and submitted quarterly and yearly tax forms and returns to meet local and federal requirements
Tennessee Licensed Cosmetologist 1989-2008
Self-employed Union City, TN
Operate a successful beauty salon following Tennessee state laws
Kept accurate logs of income and expenses
Maintain schedules to accommodate clients’ needs
Consult with clients to understand their desires and suggest the best products to meet their needs
Education
TN Licensed Cosmetologist: Cosmetology June, 1989
Arnold’s Beauty Academy Milan, TN
High School Diploma 1989
Sharon High School Sharon, TN
References
Available upon request.
Contact this candidate