Good people skill.

MANVEER KAUR

M.B.A. - I.T. & Telecommunications

Specialization: HRM

Ph: +91-896*******

Email: ********.*****@*****.***

Mohali, Punjab, India - 160071

Excellent problem solving Python Data Science Communication Teamwork Lead Generation Business Development Customer Interaction lead conversion

BRIEF OVERVIEW / CAREER OBJECTIVE / SUMMARY

To be a part of a challenging and competitive organization that utilizes my technical knowledge and interpersonal skills, enriching my profile with the same.

KEY EXPERTISE / SKILLS

EDUCATION

University Institute of Applied Management Sciences 2021 - 2023 M.B.A. - I.T. & Telecommunications Percentage: 74.67 / 100.00 Chandigarh College of Engineering and Technology, Panjab University, chd 2018 - 2021 B.Tech. - Electronics & Communication Engineering Percentage : 67.70 / 100.00 Chandigarh College of Engineering And Technology, Mohali 2015 Diploma Diploma - Electronics and Communication PSBTE and IT Percentage: 62.40 / 100.00 St. Xavier's High School, Mohali 2015

10

th CISCE Percentage: 73.20 / 100.00

PROFESSIONAL EXPERIENCE

TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED 26 Apr, 2021 - 01 Nov, 2021 Customer Support Associate

Key Skills:

query resolving Customer Service Customer Acquisition Customer Retention order status generating refunds fraud escalations Business Development

I was attached to the Flipkart Process, Teleperformance office at Mohali. Here, initial training for 2 months was provided where I learnt the Software that they were using to handle the customer queries and the escalations for the unresolved problems to the appropriate authorities. Here, Interactions with the customers were taught to me and who to maintain professionalism while being on chat service box. After, having full control on the software's being deployed in Two months training period. I was then on-floor to cater the customers well and do value addition to the organization. INTERNSHIPS

The ropar district cooperative Milk producers' limited. 04 Jul, 2022 - 18 Aug, 2022 Marketing and MIS Intern.

Key Skills: Marketing Survey Data Analysis Sales and marketing SAP I have done my Internship in Verka Dairy Mohali, in marketing section as Marketing Trainee. It was a 6 week internship in offline ( in office) mode. The work that I have done and the things that i learned there are: 1. First, we were introduced to the whole plant about all works. 2. Production section, operation section, marketing section, sale and purchase section, finance section and documentation management section are there to control day to day Activities.

3. Collection of data, and analysis of data

In addition, also occupied with MIS section, learnt SAP and data Management Mint Wealth Management 04 Jan, 2021 - 30 Jun, 2021 Business Development Executive

Key Skills:

Risk Assessment Lead Generation Business Strategy IPO Customer Interaction Real Estate Financial Markets Data Research

PROJECTS

Snake game using Python 03 Feb, 2021 - 24 Mar, 2021 Mentor: Shilpa Jindal Team Size: 1

Key Skills: Python Algorithms Pygame GUI

The player is represented as snake, which grows if it eats an apple. The goal of the game is to eat as many apples as possible without colliding into yourself. This is very easy in the early phase of the game but is increasingly more difficult as the length of the snake grows. The objective of this python project is to build a snake game project. In this python project, the player has to move a snake so it touches the fruit. If the snake touches itself or the border of the game then the game will over.This simple Snake Game project is written in Python. The project file contains image files and python scripts (game.py, duplicate.py). GUI uses pygame library. Talking about the gameplay, it’s a single player game, where the player (Snake) has to eat all the apples in order to grow longer. The main objective of this game is to gain the highest score. While playing the game, make sure the snake should not cross the edges otherwise you’ll die. A simple and clean GUI is provided for easy gameplay. The gameplay design is so simple that the user won’t find it difficult to use and understand. Different images are used in the development of this game project. In order to run the project, you must have installed Python and Pygame on your PC. RFID Based Door Lock System 02 Feb, 2020 - 05 Feb, 2020 Mentor: Mr.Krishna Gopal Sharma. Team Size: 2

Key Skills: Python Coding components assembling ML A RFID based Door Lock or Access Control System is based on some simple concepts. We store a set of RFID card data in our system, say 3 or 10 RFID card data. When the person with the right RFID card (compatible to data preloaded in our program/system) come and swipes his RFID tag, access will be granted. When the person with the wrong RFID card (whose data is not loaded in our system) swipes his RFID tag, access will be denied.

ACHIEVEMENTS

I have participated in the various cultural activities during the annual function. Active Participation in the Blood Donation camp. Also, participated in Blood Donation camp. at UIAMS, PU CHD on 25 August, 2022 completed 6 months internship programme in "Business Development" with Mint Wealth Management. SEMINARS / TRAININGS / WORKSHOPS

Enhancing Employability Through Soft Skills 11 Aug, 2022 - 23 Aug, 2022 Institute Name: University Institute of Applied Management Sciences Key Skills: Enhanced speach Learnt resume writing Professional Etiquettes Time Management Employee Relations DATA SCIENCE WITH PYTHON 25 May, 2020 - 04 Jul, 2020 Institute Name: TCIL

Key Skills: Python Coding Databases Data Analysis Django Internet of Things 06 Sep, 2019 - 07 Sep, 2019

Institute Name: DUCAT

Key Skills: Internet of Things

Embedder Systems With IOT 19 Jul, 2019 - 25 Aug, 2019 Institute Name: TCIL

Key Skills: Internet of Things Embedded Systems Embedded C Coding Networking 10 Jun, 2017 - 10 Jul, 2017

Institute Name: Infowiz

Key Skills: Networking IPv4 IPV6 IP Addressing Data Security Personality Development 10 Jun, 2017 - 10 Jun, 2017 Institute Name: INFOWIZ

Key Skills: Communications Intelligence Dressing Public Speaking Image Processing 12 Mar, 2016 - 12 Mar, 2016

Institute Name: IQB Technology

Key Skills: Coding Image Processing Image Segmentation CO-CURRICULAR ACTIVITIES

Social Work, Educational Tours

Gender: Female

Marital Status: Single

Current Address: #4691, sector 70, SAS Nagar, Mohali., #4691, sector 70, Near Vivek High School, Mohali, Mohali, Punjab, India - 160071 Date of Birth: 06 May, 1999

Known Languages: English, Hindi, Punjabi.

Phone Numbers: +91-896*******, +91-941*******

Emails: ********.*****@*****.***, ***********.**********@*****.*** EXTRA CURRICULAR ACTIVITIES

Museum Visits, Debates, Story-writing, Poetry recitation PERSONAL INTERESTS / HOBBIES

Skating, Music, Dance, Interacting with people, Internet surfing, Search for new Inventions in IT Field. WEB LINKS / IMs

WhatsApp - 896-***-****

Skype - live:.cid.8c4b1d8a84ada8e4

Other - linkedin.com/in/manveer-kaur-saini-a872a51a2 LinkedIn - https://linkedin.com/in/manveer-kaur-saini-a872a51a2 PERSONAL DETAILS

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