Customer Service Ride Operator

Shaliza Leana Lyken -Bogart

** ****** ******, ***#*, Waterbury, CT, 06706

***********@*****.*** 203-***-****

https://www.linkedin.com/in/shaliza-lyken-bogart-05b75456 OBJECTIVE:

As an effective leader, my goal is to encourage and inspire students! I will use a combination of organizational, attention, listening, written, and communication skills to interpret my colleague's needs as my Brand.

GRIT STATEMENT: I am a dauntless, fearless, presumptuous, and steadfast Professional who continuously elevates myself. My persistence in obtaining my Master’s Degree in Project Management is not short-lived as part of my personal goal of being a Servant Leader. EDUCATION

Post University: Waterbury, CT. January 2022- present Masters Degree: Project Management

Post University: Waterbury, CT. Graduated: October 2021 Bachelor of Science: Supply Chain & Logistics

Antigua State College, St. John’s, Antigua, West Indies Graduated: June 2011 Associates of Science: Business Administration

QUALIFICATIONS

Multitasker, Superior Communications & Interpersonal skills, Written & Verbal Skills, Collaborated with fellow students and faculty members with team projects, Excellence in Mentoring fellow staff & Students, photography, and developmental Project Management Skills. I have been in the Customer Service Business for many years, Assisting in Marketing projects while organizing events for fundraising.

TECHNICAL QUALIFICATIONS

Microsoft Windows, Zoom, Microsoft Teams, Blackboard, Reddit, Google platform, LinkedIn EXPERIENCE

Bogart Household, Waterbury, CT November 2014 - Present

● Homemaker/House Manager

● As a homemaker, I have learned resilience and how to utilize my listening skills even more.

Manage multiple Programs

Manage Budget

Developed & Create Timetable

Educated Children

Designed a hair braiding club

Quassy Amusement park, Middlebury, CT June-Sep 2022

● Ride Operator

Provided Customer Service

Operate Rides

Demonstrated restraintment safety

Central Board of Health, St. John’s, Antigua, W. I. Sept 2013-Nov 2014

● Junior Clerk

● Project Management, Phone Etiquette, Word Processing Typing I always exercise caution

Dealt with the making of Optical Appointments

Demonstrated phone etiquette during working hours

Recorded, Sorted & Filled many documents for easy retrieval

Dedicated Customer Service because of all patients and staff that walk through the door

Consulting with Clients to get their correct prescription The Fiennes Institute, St. John’s, Antigua, W. I. Oct 2011-July 2013

● Secretary

Projected workshops for care for the Elderly

Greeted Clients with firm handshakes to show the importance of customer service

Restored Supplies that were dwindling in the Office

Drafting Documents for Offices and Vacations or leaves with word processing & Microsoft

Provided Photocopying & Collating of documents for both clients and staff

Note Taking Using the Cornel note-taking method

Ministry of Health, St. John’s, Antigua, W. I. May 2008-Oct 2011

● Junior Clerk

Delivered despatching mails to different institutions based on the schedule

Attested phone etiquette from Managers and staff alike

Dealt with the distribution of Notices to the various offices for meetings

Adapted to the working environment with my colleagues

Reinforced Customer Service because of the front-line distribution of the records dept

Holberton Hospital, St. John’s, Antigua, W. I. June 2004-May 2008

● Ward Clerk

Hastened the dropping off of samples to the lab promptly

Brainstormed & typing Medical Reports for doctors to sign

Collaborated with the creation of new files for newly registered patients

Returned collected results from the lab to the Clinic

Dealt with the scheduling of appointments for the clinics HONOR SOCIETY

The National Society of Leadership and Success: Post University May 2021 BOARD MEMBER/ COMMITTEES/VOLUNTEER SERVICES

Post University: Baldrige Student Advisory Board, Malcolm Baldridge School of Business: Advisor

Post University: Online Student Government Association (OSGA), Malcolm Baldrige School of Business: Secretary 2020-2021

Childcare Services: Bridge to Success, Community Partnership, Waterbury, CT 2019 Morrissey Manor: Thanksgiving Dinner: Preparation Committee: Cook 2015- Present Praise Tabernacle, UPCI: Outreach and Baking Committee: Member 2013- 2014 Harbour View Baptist Church: Organizing Committee: Baker & Singer 2012-2013 AWARDS & RECOGNITION

Post University: Dean's List 2020-2021

Contact this candidate