Health Educator Coordinator Customer

Marisa B. Ramos

*** *********** ***

Sanford, North Carolina 27332

Phone: 919-***-****

E-mail: *********@*****.***

PROFESSIONAL SUMMARY

Accomplished Public Health Educator, Health Education, Overdose Prevention Specialist, Diabetes and Chronic Disease self-management facilitator, Tobacco prevention specialist, Diabetes prevention health coach, falls prevention Master Trainer, Catch my Breath facilitator.

Skills

Deliver speeches to diverse communities exemplifying excellent public speaking attributes.

Expertise in project management and workshops of evidenced based programs.

Proven linkage to care resources for communities with lived experiences, Black Indigenous People of Color (BIPOC) and Historically Marginalized People (HMP)

Cultivate positive environments in communities building coalitions and partnerships.

Data collection, and research forecast of prevention management programs.

Experience:

Health Equity Coordinator/Health Educator II

August 2022-Present

Alamance County Health Department

Created a health equity work group, discuss matters of Health Disparities

Facilitated book club, reading materials, and discussion as it relates to Health Equity

Provide guidance to staff at intake making our customers feel welcome.

Facilitated discussion on race, gender, bias, and unconscious bias.

Created a Health Equity library.

Collaborated with speakers, Faith leaders, and story tellers to participate in Lunch and Learns

Facilitated meetings via, Zoom, Office Teams and WEBEX

Public Health Education Specialist

August 2020-August 2022

Lee County Government, Sanford, North Carolina

Create final reports to include experience with implementing evidence-based strategies

Coordinate and manage Safe Sleep Practice, Tobacco Cessation, Lifestyle Coach Pre-Diabetes

Collaborated with local radio stations, newspapers, and social media to provide vital health information to the community. Disaster preparedness ICS-400.

Provided resources and services to Faith based organizations in the community.

Serve as a Lee County Health Department representative to the Teen Advisory Council, Sanford Housing Authority, School Health Advisory Committee, and Truancy

Serve as the Assistant Public Information Officer for the Public Health Department

Maintained working knowledge of harm reduction and linkage to care, coordinated renewal of the Lazarus project, developed educational materials related to overdose prevention and harm reduction.

Provide smoking cessation and lifestyle coaching for Pre-diabetes.

Provide education, linkage to care through referrals, and on boarding of NCCARE 360

Facilitate Minority Diabetes Prevention Program (MDPP) to prevent type 2 Diabetes.

Facilitated access to HIV intervention and services both culturally appropriate and timely.

HIV, Hepatitis and other STI testing and counseling.

Coordinated access to social services and resources provided by other CBO’s.

Fayetteville Overdose Prevention Specialist

January 2020-July 2022

North Carolina Harm Reduction Coalition, Raleigh North Carolina

Collaborate with existing community partners to create low-threshold pathways for participants to enroll in Medication Assisted Treatment and harm reduction services.

Implemented the Transtheoretical model of behavior change to incarcerated individuals.

Create new partnerships with service providers.

Participate in regular training calls or in-person training sessions on best practices.

Work with jail facility staff to ensure the program goals and objectives are carried out in a way that is non-disruptive to the environment.

Adhere to all jail facility rules and regulations.

Facilitate the completion of pre and post surveys to each jail-based class with data collection.

Implemented and navigated linkage to care for communities affected by HIV/TB, behavioral, socioeconomic, medical.

Facilitated access to HIV intervention and services both culturally appropriate and timely.

HIV, Hepatitis and other STI testing and counseling.

Coordinated access to social services and resources provided by other CBO’s.

Provided education on the 911 Good Samaritan Law,

With communities of young black and Latino gay and bisexual men who have sex with men (MSM), transgender women who have sex with men (TWM) and all persons at-risk for HIV.

Public Health Educator/Chronic Diseases & Wellness Coordinator

July 2015-August 2020

Cumberland County Department of Public Health Fayetteville, North Carolina

Strategically planned, assessed, and identified educational needs, initiate community problem-solving design, recommend and implement intervention and prevention for health education programs.

Trained lay leaders and coaches to implement Chronic Disease and Falls Prevention workshops collected data for report to state agencies.

Collaborated and created guidance documents, tools, resources, community engagement, management, and consulting to vendors as needed to support the health of communities and residents of Cumberland County initiative.

Worked in partnership with the treatment centers, jail, colleges, community organizations and those with lived experience. Held a pivotal role in the creation and development at Cumberland County with the Cumberland Fayetteville Opioid Response Team (C-FORT).

Building collaborations with partners and stakeholders facilitating sustainability for coalitions long term, facilitated programs at churches in Cumberland County, and provided awareness materials, and congregation engagements, on specific topics.

Combatted food insecurities, with local food bank for senior groups, Boys and Girls clubs, After School

Facilitated access to HIV intervention and services both culturally appropriate and timely.

HIV, Hepatitis and other STI testing and counseling.

Coordinated access to social services and resources provided by other CBO’s.

Provided Monitoring and Evaluation on all programs used as key performance measures for the Community Health Assessment (CHA) and State of the County Health Report (SOTCH)

Converse and meet with members, community- based organizations, hospital leaders and stakeholders to support ongoing communication and shape strategic priorities for the citizens of Cumberland County

Managed and directed programs on healthy eating and tobacco prevention.

Managed and directed programs on HIV prevention, linkage to care, peer support, faith-based advocacy.

Provided peer support to combat stigma and discrimination.

Chaplain/Hospital

January 2019-May 2019

UNC Rex Healthcare Raleigh, North Carolina

Performed rounds, offered pastoral presence and prayer.

Comforted loved ones as requested.

Performed on call duties.

Charted patient visits in the Epic System

Medical Records IV/Program Planner

May 2012-July 2015

North Carolina Correctional Institute for Women (DPS) Raleigh, North Carolina

Prepared community’s medical charts for clearance and transfers to facilities locally and out of state

Assisted in the implementation of Electronic Medical Records (EHR)

Created transfer summaries for community ‘outside appointments.

HIV Outreach Specialist/Health Educator

May 2014-May 2015

Tri-County Healthcare Newton Grove, North Carolina

Provided HIV/AIDS education to Men having Sex with Men (MSM)

Facilitated education of HIV/STD transmission and, prevention

Secured benefits from the Ryan White Fund

Performed HIV testing and counseling, with linkage to care and support.

Volunteer Support

November 2010-April 2012

Transitions of Life (Hospice of Wake County) Raleigh North Carolina

Developed and presented speeches to enhance awareness of the services offered by the organization.

Researched and identified funding sources.

Designed new initiatives and collaborated with other health care facilities.

Intake Coordinator Customer Service

August 2007-October 2010

UNC Rex Healthcare Raleigh, North Carolina

Retrieved referrals and authorizations.

Collected all Patient responsibility payments.

Communicated critical results to physician offices.

Collected specimen for testing.

Insurance Analyst

August 2004-August 2007

Holly Hill Hospital Raleigh, North Carolina

Resolved all third-party accounts payable.

Provided specialized support and expertise.

Implemented worksheet displaying aging process.

Coordinated and trained for the appeals process.

Health Unit Coordinator

May 2002-July 2004

University of North Carolina Chapel Hill North Carolina

Transcribed physician’s orders, assisted with codes on other units.

Implemented requisitions for disbursement of supplies.

Coordinated appointments and scheduled follow up for laboratory and diagnostic test.

Patient Account Coordinator

January 1998-March 2002

Good Hope Hospital Erwin North Carolina

Implemented policies and procedures for the Appeals process.

Coordinated and facilitated seminars and workshops for coding.

Implemented education session for telephone etiquette and customer service.

Patient Account Manager

June 1994-October 1997

Center for Eye Care West Islip New York

Monitored progress towards achieving established objectives and guidelines.

Implemented quality check guidelines for patient charts capturing all charges.

Facilitated workshops on assurance of charts.

INTERNSHIPS

Public Health Assistant

September 2009-September 2011

North Carolina Central University’s Eagle Pride Blood Drive Durham, North Carolina

Implemented presentations at Faith Based Organizations on the importance of Cord Donation and Sickle Cell Trait

Recruited potential donors on campus, and in the community for blood and blood product donations.

Researched programs for prostate and other screenings for preventive care

Planned preventive screenings.

Facilitated programs for prostate screenings.

Public Health Assistant

August 2013-December 2013

Harnett County Health Department Lillington, North Carolina

Performed community outreach interviews and surveys.

Trained peer educators for the SISTA project in the community

Facilitated mini-information sessions with WIC community.

Public Health Assistant (Post Incarcerated and Incarcerated Community)

January 2014-April 2014

North Carolina Harm Reduction Coalition Durham, North Carolina

Developed and administered community health assessments and surveys.

Planned and implemented educational sessions on the use and administration of Narcan.

Delivered and facilitated workshops on the transmission of Hepatitis A, B, C, STI’s and HIV

Coordinated outreach efforts for distribution of clean needles, pipe covers, and condoms.

Republic of Liberia Ministry of Health

Health Promotions Professional Consultant

Monrovia, Liberia

Developed Chronic Disease facts brochures (focused on Hypertension) created a proposal for Hypertension.

Researched data and performed analysis.

Education

Bachelor of Science: Public Health Education, 2014

North Carolina Central University Durham, North Carolina

Master Science: Public Administration 2017

North Carolina Central University Durham, North Carolina

Master Divinity Chaplaincy, 2024

Liberty University, Lynchburg Virginia

Certifications

Hospital Chaplain (One unit of Clinical Pastoral Education (CPE) May 2019

American Heart Association CPR/BCLS/ First Aid

Certified Master Trainer

President Health and Wellness and Scholarship Ministries Bazzel Creek Missionary Baptist Church

Chronic Disease Self-Management

A Matter of Balance Falls Prevention

Catch my Breath.

Trainer:

Smoking Cessation (American Cancer Society Fresh Start)

Tai-Chi, Diabetes Self-Management, Faithful Families Eat Smart Move More

Whetstone HIV Counseling and Testing

Prison Rape Elimination Act (PREA)

Lifestyle Coach

Lactation Educator

NCCARE 360 (on-boarding)

Tobacco Treatment Specialist)

Narcan Administration

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