MONICA JACKSON

PROJECT ADMINISTRATION AND SALES

PERSONAL STATEMENT

An approachable, enthusiastic, eloquent and hard working individual. I am confident in my ability to utilize both logic and creativity in order to adapt within challenging, fast-paced environments. I have an aptitude for working with computers, as well as forming strong relationships with colleagues and clients. I am capable of working well on my own as well as constructively contributing to a team environment and always strive to achieve the highest standard possible to ensure business growth and success. I have a great love for the outdoors, passionate about animals, sketching and enjoy classic 80’s music.

Ready to join a team that mirrors my ambition and desire to make a difference. SKILL HIGHLIGHTS

Critical Thinking and Problem Solving

Flexibility

Organization

Creativity

Emotional Intelligence

Attention to Detail

Responsibility

Computer Software and Application

Project Management

Administrative

Written Communication

Relationship Building

Collaboration

Conflict Resolution

EXPERIENCE

Internal Sales

Hillaldam Sliding Door Systems (www.hillaldam.net) 12.07.2022–Current

Point of contact for incoming sales queries telephonically, as well as attending to walk-in customers

Provide product and technical information required

Recommend specific products and/or system solutions

Increase sales by means of offering promotions/ upselling whenever possible

Compiling and sending quotations

Process sales orders and related administration of products sold

Arrange dispatch/Obtain accurate information with regards to shipment and delivery dates

Following up on delivery dates to ensure that customers are kept up to date; increase customer satisfaction

Remain current on customer preferences and product development

Identify and report trends relating to customer satisfaction/dissatisfaction

Receive, manage or escalate customer complaints

Internally support the activities of the external sales team

Sales administration

Project Administrator & Internal Sales

Regent Investment Holdings t/a Afrikano Tile & Décor, Woodmead (www.afrikano.com) 07.06.2021–09.05.2022

Point of contact and liaison for assigned clients and projects; property developments in Gauteng, Kzn and Western Cape

Sourcing options as per RFQs/drawings and compiling FTG quotations

Manually loading new items onto the quoting system as needed CONTACT

083-***-****

adxbmh@r.postjobfree.com

Alberton, East Rand

Availability: Immediate

Own transport: Yes

LANGUAGES

- English

- Afrikaans

EDUCATION

NOSA

Health & Safety

- Hazard Identification & Risk

Assessment (H.I.R.A)

- Intro to OHSACT

- SHE Representative

- Intro to SAMTRAC

- Incident Investigation

Liderazgo Skills Development

Health & Safety

- Basic Life Support and First Aid

- Application of Fire Fighting

Techniques

Carlisle Soft Skills Training

- Frontline Excellence

Marais Viljoen

High School

2004-2009

REFERENCES

Available upon request

Ensure project management framework is organized, accurate and runs smoothly by executing all administrative tasks:

- loading the project onto the project management system,

- loading SOQs onto Pastel Evolution as per order received,

- discussing project scope and scheduling supply as per construction deadlines/within QS monthly budgets

- placing orders with suppliers and arranging dispatch according to schedules

- Communicating with various departments within the organization as well as the clients’ organization to ensure everyone is on the same page

Invoicing the client and requesting proof of deliveries from suppliers

Monitoring progress through recons and creating status reports for the Project Director

Sending statements and supporting documentation to clients HSE Coordinator & Sales Assistant

M&H Pump Services cc, Alrode (www.mhpumps.co.za)

01.06.2016-04.06.2021

Establishment of an efficient HSE management system

Conducting research in order to draft/update HSE policies, procedures, training materials, informative safety notices, trend monitoring, etc.

Compiling company and project safety files

In-house HSE compliance auditing; deducing whether resources devoted to Health & Safety are being utilized effectively, highlight gaps and develop action plans

Conduct regular inspections and hazard assessments of locations, projects and individuals

(eliminate/mitigate all recognized, documented or reported risks)

Emergency response planning; core member of the response team

Advise site supervisors of HSE-related matters

Conduct investigations into worksite incidents; prepare reports and assist with employees medical needs as required

Implementing and monitoring site-specific health, safety and environmental operations and tasks

Develop staff training matrix, prioritize and book relevant HSE training in accordance with the company’s annual budget

Manage records, spreadsheets, presentations and databases

Compiling and submitting tender documents

Typing out quotations, placing orders, processing invoices on Pastel Partner

Coordinating procurement for the Project Manager

Providing support for an extensive range of meetings (preparing agendas, recording and preparing feedback and outcomes of meetings)

Loading of new customer information onto the company database Personal Assistant to the Managing Director

Payslips on Demand cc, Alrode

03.04.2013-05.05.2016

Provision of administrative, typing and secretarial support services

Diary management, running errands

Creating reports, presentations, records, spreadsheets, databases, memos

HR administrative duties; preparation of job descriptions, shortlisting of CVs, leave forms, update employee records. Point of contact for employee requests, complaints and grievance procedures

Creation and maintenance of filing systems

Arrange meetings, minute taking

Faxing/Scanning/Courier of confidential documentation

Attending incoming queries from clients, as well as cold calling to scout for potential new clients

Loading new customer information onto the payroll system, VIP Payroll Sales Administrator, Receptionist

ARB Electrical Wholesalers, Alrode (www.arb.co.za) Sales Administrator 18.06.2012-29.03.2013

Typing out all quotations for the sales department (16 sales staff) CONTACT

083-***-****

adxbmh@r.postjobfree.com

Alberton, East Rand

Availability: Immediate

Own transport: Yes

LANGUAGES

- English

- Afrikaans

EDUCATION

NOSA

Health & Safety

- Hazard Identification & Risk

Assessment (H.I.R.A)

- Intro to OHSACT

- SHE Representative

- Intro to SAMTRAC

- Incident Investigation

Liderazgo Skills Development

Health & Safety

- Basic Life Support and First Aid

- Application of Fire Fighting

Techniques

Carlisle Soft Skills Training

- Frontline Excellence

Marais Viljoen

High School

2004-2009

REFERENCES

Available upon request

Sending quotations to the relevant customers

Filing of quotations and maintaining as system for follow-ups should an official purchase order not be received

Archiving of quotes older than 3 months

Assisting in the follow-up of outstanding delivery notes with the dispatch manager

Switchboard relief

Designing company product brochures

Pulling of all documentation required

Receptionist/Switchboard Operator 03.12.2010-18.06.2012

Answering switchboard and directing calls accordingly (50 extensions)

Relaying messages to sales personnel

Receiving visitors and notifying the relevant parties

Receiving, matching, filing, capturing and stamping of customer invoices and proof od deliveries

Updating and monitoring of the company attendance register

Mailing/Courier of packages and original customer invoices

Capturing and filing company credit notes and proforma invoices

Maintaining a fling system for received/outstanding delivery notes and follow-up Further history can be provided upon request.

Contact this candidate