RASH ABDO

Centreville, Virginia *****

Mobile: 571-***-****, Tel : 571-***-****

E-mail: adxbmg@r.postjobfree.com

Linkedin: www.linkedin.com/in/rasha-abdo

Professional Experience

January/2023- Till no, at INOVA Fair Oaks Hospital (20 hours)

Client: INOVA Fair Oaks Hospital, Fairfax VA

Position: Reseptionist with Department of Administration Nursing.

Nature of work:

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.

Answering screening and forwarding incoming phone calls.

Receiving and sorting daily mail.

August/2021 - December/2022 at IPHI (Institute for Public Health Innovation) (40 hours)

Client: Fairfax County Health Department, Fairfax VA

Position: Community Health Worker (CHW)

Nature of work:

Food Establishment Vaccine Outreach Team August 2021 – August 2022 (40 hours)

Provided culturally competent health education related to COVID-19 prevention, testing, vaccination, and support services

Coordinated COVID-19 vaccine clinics inside workplaces environments

Worked with quality assuarance working group to analyze COVID-19 data reported from establishments for key stakeholder report outs

Built and maintained relatinships with community members and community based organizations

Vaccine Navigator August 2022 – December 2022 (40 hours)

Leads a cross-functional/interdisciplinary team for the planning and coordinating of mass vaccination clinics/events and mobile vaccine clinics, resulting in a 75 percent vaccinate rate

Participated on the COVID-19 surveillance team by performing data collection, entry, and capture to generate the Fairfax County COVID-19 Care Kit and Resource Distribution Rates Report, using Microsoft (MS) Excel and using Vaccine Administration Management System (VAMS)

Facilitated the supply and acquisition process by fulfilling purchasing requests/orders for medical supplies and equipment

Conducts COVID-19 vaccine outreach and engaged with underserved communities to promote Pfizer COVID vaccinations

Conducts extensive research on best evidence-based practices to address and eliminate health vaccinations disparities, using PubMed and JSTOR

Provides extensive writing support by writing training materials and Standard Operating Procedures (SOP) for new hire Vaccine Navigators and CHW’s, using MS Office Suite

Executes COVID-19 testing protocols by registering/verifying patients, collecting/preparing laboratory samples and relaying test results to patients, while adhering to the Health Insurance Portability and Accountability Act (HIPAA), using MS Teams and VAMS

March/2021 - July/2021 at Maxim health care staffing (40 hours)

Position: Administrative Assistant and flow control in fairfax county government center - COVID19 Vaccinate

Nature of work:

Assisted with physical set up of vaccine clinic and preparation of materials needed for vaccine administration

Prepared and printed patient handouts and vaccine related paperwork

Prescreened patients for any illness symptoms prior to admission to vaccine site

Greeted and escort patients into vaccination clinics and/or direct to open stations and assist in patient flow

Assisted patients to complete screening forms prior to receiving immunization, and review screening forms for any contraindications to vaccine

Assisted nurses or vaccinators by bringing medical supplies, decontamination of vaccine areas, transporting vaccine to immunization table, and escorting patients after vaccination

Access telephone interpreter to assist non English speaking patients as needed

Assisted with observation of patients after vaccination

Assisted with community outreach efforts by contacting patients who are due for first or second dose of COVID 19 vaccine and scheduling appointments

OCT/2018 - till now Macy's Retail Store - FairOaks Mall (20 hours)

Position: Customer Service At Your Service Center Associate

Nature of work:

Processed payments by totaling purchases, processing checks, cash, and store or other credit and debit cards

Assisted customers by answering questions and solving customer concerns

Managed online order systems including utilizing online order fulfilment systems and updated inventory lists

Calculated pricing, scanned tags, applied discounts, and collected payments from customers

Followed all company policies, rules, and procedures to promote company goals and maintain safety

August/2000 - SEP/2018 : The National Hearing Center - Al Basheer Hospital – Ministry of Health and Health Care (Jordan) (40 hours)

Position: Hearing Screening

Nature of work:

Hearing Test, Customer Service and Community Health Worker (CHW).

Cleaned the penlight tips and the tympanometry tips.

Efficiently checked the hearing aids after their arrival.

Performed basic pure-tone audiograms for annual ENT patients.

Performed repairing hearing aids.

Effectively performed routine screenings for neonatal patients.

Improved access to patient care and increased availability of audio logic services.

Provided adult hearing aid users with minor hearing aid repair services.

Efficiently instructed and advised patients on hearing aid use.

Deftly made appointments and provided telephone support to the Audiologists.

Providing administrative support in fast-paced office environment and health care setting.

Experience in Supporting Public health as Community Health Worker (CHW).

Experience with data entry - DataBase maintenance - Filling System and Scheduling.

Knowledge of Health Department practices, policies and procedures.

Customer service skills with ability to interact in a friendly and professional manner with internal and external customer as Community Health Worker (CHW).

Ability to handling patients confidential information in high integrity

Certificate

(COHC) Certified Occupational Hearing Conservationist from CAOHC (Council for Accreditation in Occupational Hearing Conservation) - Expiration date November/22/2025

IS-00100.c FEMA Introduction to Incident Command System, ICS-100 (Issue date October/9/2021)

IS-00700.b FEMA Introduction to the National Incident Management System Issue date October/4/2021

Mental Health First Aid USA - effective on 03/07/2022

COVID Vaccine Ambassador Training: How to Talk to Parent - effective on 02/02/2022 - JOHNS HOPKINS University

CHW Strength's Community Health Worker Training - August 20th, 2022.

Certificate Community Health Worker from Virginia Certificate Board.

Education

(1999-2001) Diploma degree in Vision Screening and Eye test from The Medium University College.

(1997-1999) Diploma degree in Optics and Eyeglasses from The Medium University College.

(1997) Secondary school, Scientific section, Average 58.2 % - Nour Secondary school

Training Places

04/01/1999 – 12/20/1999 – Training Period in Opticos Al Amad for Eyetest (Refraction)

SKILLS

Computer skills: Microsoft windows ( Word, Excel, Microsoft Team, Outlook), Internet and E-mail.

Eeffective communication skills.

Ability to work under pressure

Typing skills: 20 letters/minute.

Ability to use sound judgment for independent decision making

Excellent flexibility in working overtime and additional hours

Customer serivce skills witrh ability to interact in a frindly and professional manner with interanal and external cutomer.

Time Management

Relationship Building

Listening and Critical Thinking.

Problem Solving

Quality Assurance

Special Events.

Driving License / own a vehicl.

Languages

English Language (Speaking, Reading and Writing) Excellent.

Arabic Language (Speaking, Reading and Writing) Mother Language.

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