Service Representative Customer

Cheryl Ann Fielder

Phone: 334-***-****

Email: ***************@*****.***

**** ********** ***

Deatsville, Alabama 36022

Objective

A Hard working individual looking for a long term, challenging position where I can showcase my skills and contribute to the growth and success of the organization. Education

GED

Awards

NCO University

Certificate-Written communication

Certificate– Verbal communication

Certificate– Multi-tasking skills

Work Experience

Arise/ Remote 5/2021-2/2023

Customer Service Representative / Quality Assurance Assisted customers with new order for Major Appliances or small items, Returns, Delivery of Major Appliances by working with delivery team to set up or change appointments. Took complaints or filed insurance claims from delivery companies damages. Also worked in Quality Assurance Department monitoring other associates calls to make sure they where following the call model, policy, and talk time.

I chose to separate employment due to lack of hours. Department of Education / Montgomery, Al. 7/2020 –10/2021 Customer Service Representative

Assisted college students with their FAFSA Applications, from start to completion. Also assisted with loans and loan balance.

Side work and was live in babysitter for my Grandson / Hope Hull, AL. 2015-2021 Everything from running house cleaning business to painting walls, babysitting, assisted elderly with odds and end work.

NCO Group / Montgomery, Al. 08/2000-08/2015

Supervisor

Supervised two teams of fifteen associates and two leads. Was responsible for there attendance, behavior, and separation of employment if needed. Assisted Leads in teaching associates the requirements needed to be successful in their role of the company. Assisted in the hiring process for the company, assisted in training new classes when needed, also assisted in working front desk when needed. Responsible for Quality assurance on each associate along with talk time, wrap time and all other matrix needed to meet client goals. References

Brenda Hadley, NCO –334-***-****

Betty Zorn, OMAS Today Care –205-***-****

Skills

Customer service, Time management, Communication skills, Computer Literacy, Microsoft, Leadership, Word, Multi-tasking skills. Ability to adapt to situations as needed, Inbound, Outbound calls, phone, printer, fax.

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