Service Representative Customer

FLAVIO ORTEGA

Woodside N.Y. ***** ■ Tel: 917-***-**** ■ ************@*****.***

Objective: Self-motivated individual with 20 years of customer service experience looking to obtain a position where I can demonstrate my skills and abilities that I have obtained and become a valuable asset to your organization.

Skills and Qualifications:

Excellent interpersonal communication and time management skills

Highly motivated self-starter who takes initiative to achieve results

Proficient in Microsoft Office and Excel

Excellent customer service, and follow-through skills

Fluent in English and Spanish

Excellent clerical and administrative skills

Work Experience:

Gate Gourmet 12/2022 – Present

Position: Operational Supervisor New York, NY

Responsible for supervising employees in the beverage and transportation area.

Routed work orders to the appropriate business area.

Ensured timely completion of required activities supporting catering for the client.

Assured Environments 12/2017 – 11/2022

Position: Technician and Customer Service Representative New York, NY

Handled customer inbound inquiry calls.

Provided accurate and complete information to customer inquiries.

Reviewed and assessed preliminary reports and diagrams of infested area to determine treatment type required to eliminate and prevent recurrence of infestation.

Spray chemical solutions, powders, and gases on or near surfaces of exterior of premises, treat apartments accordingly with gel bait and use proper chemicals for children and pet safety.

Inspected property to ascertain wall and roof porosity and possible sites of pest invasion.

Aron’s Kissena Farms 10/2016 – 12/2017

Position: Account Manager Flushing, NY

Managed a book of clients and provided exceptional customer service to both English and Spanish speaking customers.

Manage costumer deliveries in the Metropolitan New York area.

Processed the necessary paperwork and invoice for delivery.

Developed and maintained strong working relationships with clients by providing exceptional customer service.

Always remained courteous, calm, and professional even during moments of customer dissatisfaction.

Maintained a professional working relationship with personal and team members.

Pastries Unlimited 05/2003 – 06/2016

Position: Dispatcher Queens, NY

Manage the Brooklyn territory with over 40 assigned clients.

Responsible for delivering products to clients in a timely and efficient manner.

Created invoices for account reasonable.

Gathered and maintained the route sheet documentation for pick-ups, route completions and driver locations.

Provided quality customer service and support on a daily basis to ensure customer loyalty.

Developed and maintained strong working relationships with my clients by providing exceptional customer service.

Maintained a professional working relationship with internal and external team members.

CompTECH USA Corp 07/2003 – 07/2017

Position: Clerical-Interpreter Queens, NY

Provide technical support for customers in person and remotely.

Manage incoming calls, handle client requests.

Efficiently met short deadlines in a fast-paced environment.

Managed and maintained records of the repairing work and tracking inventory.

Provided oral and written interpretation services and ensured that written translation conforms to the original text.

Developed sales ideas to promote an increase client footprint.

Education:

City AS High School

High School Diploma

References Available Upon Request

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