+91-738*******

adxbjt@r.postjobfree.com Hyderabad, India.

Experienced IT Admin and SME with outstanding customer service skills and Technical Skills also proven

problem-solving abilities. Passionate about guaranteeing customer satisfaction promptly, resulting in increased return rates. Strong confict resolution skills and leadership

qualities have helped me successfully exceed targets in a fast-paced environment.

”Service Desk Admin Level II

Working as Level 2 IT Admin for Amneal Pharmaceuticals. January 2022 - Till date

*Voluntary involvement with every Major Incident or priority ticket by getting in touch with user and resources also gathering required information to assign the ticket to correct group.

*Co-ordination with Onsite team to save the SLA and make sure resolution is provided with in the set SLA parameters.

Takes care of share folders and Infrastructure from Active directory.

*Escalating case to MIM team if required based on the Priority as information provided by End user.

*Assigned Citrix access and setup with

troubleshooting.

*Providing Hardware & Required Drives, Email, Access to all new hired employees.

*Helped in Maintainingthe KA Update.

*Helpingteam to find out Route Cause Analysis.

”Level3 Geek Squad Subject MatterExpert

24X7 ai

Jun 2020 - Sep 2021

*Worked as Level 3 fulfillment Remote desktop technician for Best Buy Geek Squad

*Worked as End point resolution teamyou are supposed to be

working as the final level of technical assistance to resolve any problem over remote session for Windows/ iOS/ Linux.

”Network Technician for NBN Australia Tech Mahindra - March 2019 - June 2020

”Student Visa Counselor - VGC International December 2016- October 2018

B.Sc degree from Acharya Nagarjuna University March 2023

Intermediate - Jyothi College SSC - Ravindra Bharati School

*ITIL 4

*Microsoft SCCM/Endpoint Configuration Manager for Beginners

*Active Directory and group policy lab

*Security Awareness Training

*Identity and access management IAM

*Introduction to Cloud Security - Azure

*ServiceNow ITSM Processes.

*Great problem-solving skills Excellent time-management Knowledge of SLA and Ticket priority.

*Can work quite efficiently under heavy pressure.

*Being a techie I always have forthcoming answer for well known and Complex issues.

*Professional E-sport garner

*Assembling high end Desktops depending on requirement

Reading Manga and watching Anime

Contact this candidate