5 Star Hotel ( Wynn and Four Seasons) Housekeeping Manager
Resume:
Brooke Kelly Buchanan
Las Vegas, Nevada 89145
***************@*****.***
Personal Statement:
I have over 15 years of experience in customer service. Providing the best in guest service and satisfaction by using the Forbes and AAA standards I was taught. Throughout my career it consisted of working in 5 Star and 5 Diamond hotels. From The Four Seasons Hotel to the Wynn Resort Hotel. At the Wynn I have assisted in earning the 5 Star, 5 Diamond award 6 times and at the Four Seasons, 5 times. I have also worked as a manager in the Public Area Department for Hard Rock Hotel and Casino and Virgin Hotel in Las Vegas where I continue to use my experience to raise the standards to a 5 Star, 5 Diamond property.
Work Experience:
Legalshield/ID Shield, Las Vegas, NV
Director (March 2021-Present)
Recruit, hire,sell LegalShield and IDShield memberships.
Accutate Building Maintenance, Las Vegas, NV
Manager (July 2021-October 2021)
Inspected Buildings for cleanliness.
Met with owners and did walk through of buildings. I wrote cleanliness issues as well as took pictures and noted any comments the client mentioned so we could fix those issues.
I had 17 companies/buildings I was in charge of. Inspected 2 to 3 buildings a day. Depending on the size of the building, if im walking with the client.
I typed all of my inspections at the end of the day. I added pictures with captions so that the Graveyard Supervisors could make sure the areas were completed.
I supported all Supervisors and Managers as well as our Porters to ensure clients were satisfied with the service.
Hard Rock Hotel/Virgin Hotel, Las Vegas, NV
Supervisor/Manager (May 2017-July 2021)
Ensured Guest satisfaction and Guest experience. Maintained cleanliness of Casino floor, elevator lobby areas, exterior areas, parking garage, restaurants, offices, restrooms. Organized utility work for utility porters. (Strip and wax, burnishing floors, scrubbing, pressure washing/M20 scrubber. I Worked through the construction/ transformation of Hard Rock Hotel into Virgin Hotel. I managed 2 porters during the closure and through the pandemic. I Cleaned and managed 5 days a week. I wrote all the department SOP’s, policies, and procedures. I Set-up, structured and organized the department. Interviewed and hired Supervisors and porters.
Paralegal Services, Las Vegas, NV
Secretary (April 2015 – May 2017)
I worked for my dad, Ivan Buchanan, answering phones, Making Phone calls, greeting clients, filing paperwork, setting appointments, inputting Data, and running errands. I worked alongside my dad learning a few things, but mostly helping him with his business.
Aria Hotel, Las Vegas, NV
Floor Manager (March 2014 – March 2015)
Ensured Guest satisfaction and Guest experience, maintained cleanliness of Guest rooms, corridors and elevator lobbies and landings, taught, and implemented the company’s standards as well as Forbes and AAA Standards, supplied and maintained the appropriate tools for employees.
Wynn Hotels and Resorts, Las Vegas, NV
Housekeeping Assistant Manager (September 2009 – August 2014)
Ensured Guest satisfaction and Guest experience, maintained cleanliness of Guest rooms, corridors, and elevator lobby landings, taught, and implemented the company’s standards, as well as Forbes and AAA Standards, supplied and maintained the appropriate tools for employees.
Four Seasons Hotels and Resorts, Las Vegas, NV
Housekeeping Floor Manager (January 2007 – September 2008)
Ensured Guest satisfaction and Guest experience, maintained cleanliness of Guest rooms, corridors and elevator lobbies and landings, taught, and implemented the company’s standards as well as Forbes and AAA Standards, supplied and maintained the appropriate tools for employees.
Four Seasons Hotels and Resorts, Jackson Hole, WY
Floor Supervisor (June 2006 – January 2007)
Ensured Guest satisfaction and Guest experience, maintained cleanliness of Guest rooms, and corridors, taught and implemented the company’s Standards as well as Forbes and AAA Standard’s.
Four Seasons Hotels and Resorts, Lanai, HI (Manele Bay)
Trained and supported the Housekeeping Department (March 2005- July 2005)
I was sent “On Assignment” to help train and clean Hotel rooms at the Four Seasons in lanai on Manele Bay.
I trained new employees how to clean Guest rooms efficiently and effectively up to the Four Seasons standards, as well as the Forbes and AAA Standards.
Four Seasons Hotels and Resorts, Jackson Hole, WY
Designated Trainer (January 2004 – June 2006)
I trained new employees how to clean Guest rooms efficiently and effectively up to the Four Seasons standards, as well as the Forbes and AAA Standards.
Four Seasons Hotels and Resorts, Jackson Hole, WY
Guest room Attendant (January 2004 – June 2006)
Ensured Guest satisfaction and Guest experience, reported any maintenance issues, maintained the Four Seasons, AAA, and Forbes Standards, changed linens, cleaned/disinfected all areas of room, replenish depleted hotel items.
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Education:
Vista High School (2000)
Montrose, Co
Graduated, High school Diploma
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