Order Builder Customer Service
Resume:
DEVAN
WOODS
*****.*********@*****.***
94605
SKILLS
● Leadership
● Strong customer focus
● Passion for customer satisfaction
● Strategic planning
● Issue resolution
● Proficient in Excel, Word and
PowerPoint
● Quality control
● Troubleshooting skills
● Shipping and receiving
● Technical skills
EDUCATION
John Hay High School
Cleveland, OH 2011
High School Diploma
CERTIFICATIONS
(WIP) A&P certification
Airframe & Power plant Certifications of completion Associates Degree
PROFESSIONAL SUMMARY
Effective team leader with a track record of success ensuring productivity within a demanding service
environment. Excels at meeting deadlines and ensuring highest standards of organization. Implements a methodical and thorough approach to the task at hand .
WORK HISTORY
San Fransico Marin Food Bank
3/2020 -
● Essential Worker
● Senior Order Builder
● consistently strived to help feed the greater part of northern California
● operation of heavy machinery (electric pallet jacks, forklifts etc.)
● Helped train new employees with various job tasks ensuring efficient work!
2/2018 - 02/2020
Warehouse (LEAD), AXELHIRES
● Create efficient work pace for Receiving and Stocking to streamline picking of orders
● Utilize & maintain powered equipment (Elec. Pallet jacks, cherry pickers. Etc)
● Lead and Worked with alongside team to meet or
exceed work production
● Enforce strict adherence to OSHA safety guidelines
● Highly competent in Microsoft tools (PowerPoint, Excel, Word, etc.)
● Had the ability to think of good solutions to issues that arose
● Effectively lead employees correctly through training
● Previously held 5+ years of training employees and management
Dolls Kill- Returns Department Manager
12/2017 - 01/2019
● Quickly answered all job-related inquiries from the supervisor and delivered updates on anticipated task completion times.
● Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
● Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
● Navigated straightest route to reduce mileage on company trucks and speed up delivery.
● Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
● created and assisted with scheduling to ensure for accuracy
Walgreens - Shift Lead
44120 02/14/2014 - 07/29/2017
For Contact Reference 646-***-****
Other jobs included:
● Photo Lead
● Trainer
● Cashier
● Assisted as stand in Pharmacy Technician
● Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
● Checked prices and calculated totals for accurate invoice processing.
● Realigned stocking schedules to factor in changing conditions such as materials shortages and changing designs.
● Responded to customer requests for products, services and company information.
● Compiled customer feedback and recommended service delivery improvements to management.
● trusted to count the totals for cash and deposited it in the office
.
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