Service Representative Inventory Coordinator
Resume:
Matthew Roughan
Purchaser-Buyer/ Supply Chain Coordinator
Scheduler/Inventory Coordinator/Project Manager
Fiskdale, MA 01518
*********@*****.***
Objective
Seeking a role within a progressive company to manage, schedule, coordinate, and execute projects start to finish with the highest standards and practices.
Industrious and resourceful buyer adept at keeping cost under control while optimizing inventory for usage needs. Diligent with a mind for details and high-level procurement strategy focused
EXPERIENCE
Seaboard Folding Box Inc, Westminster, MA – Purchaser-Buyer/Supply Chain Coordinator
October 2020 – May 2022
●Purchaser of all raw materials and equipment for paperboard manufacturing plant. Providing inventory management, forecasting, reduce cost savings, and open communication with suppliers, internal customers, and external customers
●Review new orders and needs by processing all purchase requisitions within a timely manner by implemented new purchasing procedure developed when taking on role
●Process purchase orders submitted daily by project managers and reconcile coordinating invoices with accounts payable
●Track purchase order data in numerous spreadsheets, manage supplier timeframes, and commit dates
●Handle inventory conversions, set up new/existing items, estimating tables, and vendor information within inventory database
●Analyze and maintain an accurate costs by summarizing purchasing data via reports and charts for weekly production review
●Review purchasing data and conduct physical inventory checks for audits, as well as process RMA/NCP on defective material
●Work closely with warehouse supervisor to verify receipt and storage of inventory with proper tracking of stock in inventory database
●Assess changes recently in current procurement environment and determined proper course of action by collaborating with suppliers
●Maintain open lines of communication between manufacturing floor, sales teams, vendors, and warehouse personnel to expedite product orders, distribution, and problem resolutions
●Maintain relationships with repeat and first time-suppliers via quarterly visits and meetings
●Negotiate favorable vendor contracts for supplies under supervision of President, CEO, and CFO
Seaboard Folding Box Inc, Westminster, MA - Scheduler/Raw Material Inventory Coordinator
November 2017 – October 2020
●Ability to schedule the entire manufacturing plant of up to 20 different manufacture paper board machines; including sheeting, printing, die cutting presses, and folding gluing machines
●Proficiency with Epicor/AVP scheduling database module and other scheduling software
●Knowledge of carton styles, inks, layouts, and dies to ensure maximum schedule efficiency for production manufacturing plant
●Raw material stock board allocation management within TBox database software
●Update stock level allocations to reflect correct timeframes and project completion dates within multiple databases
●Ability to maintain inventory stock at the correct levels by working with stock vendors and issuing purchase orders for raw stock materials
●Thorough knowledge of stock board types, i.e. SBS, CCN, SUS, BC, Poly, Poly 2-sided, etc
●Prepare and review all new job tickets for scheduling database
●Ability to revise and update job tickets to ensure correct efficiency information for scheduling, as well as correct information to reflect changes to production floor so errors can be minimized/removed
●Manage direct contact with various 3rd party vendors for outsourced work to ensure all timeframes are met per customer request
●Issue daily release report of inventory levels of customers products and raw materials
●Direct report to the CEO, CFO, and VP of Operations on a daily basis for all aspects of plant management and inventory coordination of facility
National Grid, Waltham, MA - Customer Fulfillment Program Manager
February 2011 - September 2016
●Project manager for all residential and small commercial inquiries including simple and complex electrical installations and upgrades for Upstate NY Albany Territory.
●Point of contact to the customer for all time frame questions and status update related to construction requests.
●Coordination and scheduling of different work crews to various work locations
●Billing, documentation, and database management for the oversight of the specific territory region.
National Grid, Northborough, MA - Customer Service Representative
July 2009 - February 2011
●Administered effective and timely resolution for a range of customer inquiries.
●Targeted a one-call resolution for customer inquiries.
●Successfully completed various on the job training courses to maintain knowledge of services and policies.
●Demonstrated company values with regards to customer account adjustments and credits.
●Exhibited a positive tone with customers and co-workers, which allowed for an excellent balance between customer satisfaction and company requirements.
Incom Inc, Southbridge, MA - Draw Tower Operator
March 2007 - June 2009
●Oversaw initial production of glass fiber optics. Set-up and monitored 32 draw towers each with various glass mixes and types.
●Monitored process from start to finish. Ensuring all products was within minimum specifications.
●Ability to fix/maintain tower in any circumstances and correct fiber dimensions/consistency if they went out of threshold.
●Team management training and ability to work with others in a friendly and effective manner. Accountable responsibility for production and amount of product.
Victory Productions, Worcester, MA - Information Technical Specialist
August 2006 - February 2007
●Computer technical personal training and help desk support
●Assisted employees with everyday computer questions and problems. Solved problems fast and effectively. Helpful and friendly attitude towards fellow employees.
●Computer Hardware; made and fixed variety of computer hardware, PC and Mac based machines, including motherboards, CPU, Fan, RAM, PCI cards, VGA cards. Also maintained productivity of workplace by fixing all hardware at the company, including printers/faxes, computers, monitors, servers, and network hardware.
●Mac OS experience, learned new operating system in a months time, mastered all aspects of operating system including the Unix interface of the operating system.
●Filemaker Pro Experience; making, upgrading, and maintaining databases; i.e. Timesheet, Printers, Jobs/Projects, and Statistics databases.
●Web page Design for company with Dreamweaver suite.
Incom Inc, Southbridge, MA - Lab Technician
May 2005 - July 2006
●Oversaw production of Pico Tier Plates from beginning to end product
●Vantage, Microxam, and any windows software application proficiency
●Hazmat trained with ammonia hydroxide, nitric acid, and hydrogen peroxide
●Packaging and Shipping of PTPs to Consumer
EDUCATION
Worcester Polytechnic Institute, Worcester, MA - Mechanical Engineering
September 2000 - June 2004
SKILLS
-Ability to work closely with internal groups to provide superior customer service and provide value added technical service aspects to all functions.
- Proficient learner of new systems databases and software, policies and procedures.
-Excellent knowledge of Microsoft Office, SAP, TBox, AVP/Epicor software.
-Knowledge of various graphical information system databases, work orders, materials handling, estimating, and scheduling databases.
-High mathematical acuity, technical focus.
-Network management skills.
-Excellent written and verbal communication skills; effective in pulling together different departments to resolve issues and concerns for customers.
-Excellent rapport with internal and external customers in all aspects of work environment, from project inquiry, initiation, execution, and proper close out.
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