Data Entry Property Manager

Sabrina D. Murphy

**** ******* ****** **********, ******** 23704 252-***-**** (Email) ******.**********@*****.***

PROFESSIONAL EXPERIENCES:

RCRHA: Property Manager 04/2020 - 4/09/2023

•Manage site operation at assigned RCRHA property, responsible for all activities to ensure that assigned property is operated in an efficient, cost-effective manner while providing high-quality, well-maintained housing to residents.

•Greet, assist and qualify prospective tenants, assist applicants by giving property tours, answering questions and phone calls, prepare application paperwork, and communicating leases and community policies.

•Work to establish and maintain positive, productive relationships with community, government agencies.

•A strong working knowledge of landlord tenant and Fair Housing laws, as well as the ability to ensure compliance with those regulations.

•Resident screening, qualifying, certifying. Review and sign all rental applications, compliance forms, and lease written agreement between resident and property manager for the leasing of a decent, safe, and sanitary dwelling unit to the tenant.

•Responsible for collection of all monies due to the Community (rents, damages, late fees, ets.) and the preparation of receipts. Follow up on collections, delinquent rents.

•Compliance with all company policies and procedures as laid out in the ACOP Manual. Cooperate with the Regional Property Manager and Corporate Office Personnel in managing the property.

•Walk the community grounds every day. Maintain good curb appeal and coordinate with maintenance for any work to be schedule.

•Inspect property on a regular basis and report all and any safety hazards, property damage, and needed repairs to maintenance personnel.

•Process yearly recertifications, special re-examinations, interim changes, move-outs, move-ins, transfers, and adding on and taking off a family member when head of house request it.

•Demonstrate integrity on personal as well as a professional level. Team player with a strong work ethic and ability to interact with a variety of people and personalities.

•Ability to solve problems involving tenants, emergency situations, while remaining calm, rational, and professional.

•Strong decision-maker with ability to negotiate effectively. Well-develop interpersonal and communication skills and attentive to details. Demonstrate ability to multi-task and meet various deadlines.

•Doing weekly, monthly reports and analysis. Data entry, type business letters, memos and notices using proper grammar and spelling.

•Worked 40 hours a week

PRHA HVC Program Assistant/Occupancy Specialist 08/2016 – 04/2020

•Assist the Section 8 division in maintaining a liaison with program participants, property owners and outside agencies. Responsible for updating and maintaining the housing referral listing.

•Acceptance and subsequent processing of applications from prospective residents, and performance of income/background verifications so that certifications may be completed in compliance with regulations.

•Determine applicant and tenant eligibility for admissions and continued participation with accuracy and efficiency. Prepare and maintain weekly, monthly, quarterly, and annual program utilization reports. Review and process landlord-rent increases and or/decreases.

•Responsible for maintaining tenants physical and computer-based case files and records with accuracy and efficiency.

•Self-starter with the ability to multi-task, and work independently with minimal supervision form the Property Manager in a dynamic office environment.

•Maintenance of the contact database, logs of interested residents/waiting lists and any other data required for property management software.

•Assistance in handling all incoming calls for request for leasing and maintenance.

•Calculate tenant rent for admission, interims, annuals and special re-examinations with accuracy and efficiency. Ability to maintain clientele, staff and agency confidentiality is mandatory.

•Schedule appeals or hearing with hearing office and director to explain procedure to program applicants and tenants. Took appropriate action based on hearing findings.

•Review case files for program compliance to assure all documentation, information and signatures are current and consistent, complete, and accurate as required by Housing Authority, HUD policies and regulation, and all other applicable Federal, State, and local laws.

•Assist in annual reviews of Fair Market Rent (FMR) study, responsible for obtaining information and documentation for Rent Reasonableness data.

•Review landlord/tenant dwelling leases and supporting documentation for program compliance; prepare and execute Housing Assistance Payments (HAP) contracts between the Housing Authority and participating landlord/owner with accuracy and efficiency. My caseload consists of 205 clients.

•Worked 40 hours a week

Community Innovations, Inc Admin. Assistant/Paraprofessional 02/2007 - 07/2016

•Manage information requested by QP Manager that may be made by telephone calls, letters, emails, and or in person visit to the homes.

•Create a filing system exclusively for all sensitive information used throughout the agency, data base management, Microsoft office tools, professional customer service skills, exceptionally detailed individual with client services and stress tolerance abilities.

•Ability to assist clients in classroom learning and instruction. Transport clients to and from day program, monitored for safety, assist in daily hygiene care, kitchen duties and assist with eating. Elevate questions or concers from guardians or state repersentatives.

•Emotional and social support, behavior management, experience with mental health.

•Organizational skills to handle administrative task effectively and efficiently in a professional manner.

• Gave medications to clients, document giving Control Substance in MRA logbook, did daily logs, and progress notes on clients.

•Worked 40 hours a week

Certification:

Public Housing Specialist

ECAHRO Conference Training

Cyber Awareness Challenge 2022

Education:

Saint Augustine’s University Major: Sociology Minor: Early Childhood 08-1976 - 06-1978

Hertford County High School Diploma 08-1972 - 06 -1976

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