Service Representative Data Entry
Resume:
EMMANUEL PAUL
*.********@*****.***
Objective: Seeking an opportunity to contribute to an environment where my detail oriented customer service, combined with great clerical and management skills may gainfully be utilized.
Education:
08/2012 LINCOLN TECH INSTITUTE Union, NJ
HVAC/R TECHNOLOGY HONOR GRADUATE
1994-1998: High School Port-au- Prince, Haiti
Special skills:
●Management and Customer Service Skills
●Detail oriented, strong written & verbal communication skills
●Fluent in Haitian Creole, French and English
●Strong computer skills utilizing: MS office: Word, Excel, PowerPoint, Access and MS Outlook
●Strong proficiency in utilizing WMS, YMS systems and TMS
Employment History:
HORIBA SCIENTIFIC INSTRUMENT INC. Piscataway, NJ
03/21 – Present: OEM Technician
●Putting together parts for final assembly.
●Inspecting everything and being sure all parts are securely in place.
●As the last person to work on the unit, ascertain no missing or loose parts ready to pack and ship.
10/ 14 – 5/19 TD Bank (RETAIL CARD SERVICES) Mahwah, NJ
Customer Service Representative & Dispute Resolution specialist
●Answered calls by verifying customer identification in comparison with what’s on record.
●Maintained customer records by updating account information.
●Assisted customers with a warm and professional attitude.
●Provided customers with information on their billing statements.
●Processed orders, customer transactions, assisted customers paying their bills online and/ or over the phone.
●Handled billing issues and order inquiries
●Managed client records
●Followed up with customer regarding their dispute cases
●Investigated & Gathered information
●Sent resolution in writing via mail to customers after investigation completed regarding their billing dispute cases.
●Educated customers in providing policy information regarding the dedicated furniture and jewelry stores that TD Bank financed.
07/ 13 – 5/14 Clean As a Whistle Millington, NJ
H.V.A.C Technician
●inspected units and Provided preventative maintenance on return and supply air vents, Kitchen exhausts, filters, stoves & Fryers.
●Serviced return and supply ducts, diffusers, AH units, reheat coils, VAV boxes, and exhaust systems.
●Cleaned internally insulated and encapsulating AH units; or entire duct system when necessary.
07/ 12 –02/ 13 Home Depot Store# 906 Watchung, NJ
Receiving Department Supervisor-
●Worked hand in hand with the management team to maintain inventory as to control shrink and swell.
●Ensured associates were working in a safe manner and reinforced company policies.
●Ensured freight / merchandise was received, unloaded and/or shipped to other stores accurately and in a timely manner.
●Followed up with a special service desk, regarding customer’s concerns and made judgment calls on customer returns.
12/07–09/09 Home Depot DC#5996 Dayton, NJ
General Warehouse Supervisor
●Assisted in managing operations that provided support to field locations; ensured that products were received, packed, stacked accurately and dispatched to proper locations safely; controlled inventory.
●Worked hand-in-hand with management in the Distribution Center to achieve warehouse operational metrics, strategies and assessable goals.
●Assigned tasks to associates; answered questions from associates
●Ascertained associates were working safely in compliance with OSHA and MSDS standards.
10/ 02– 10/05 -12/07 Home Depot DC#5960 Cranbury, NJ
General Warehouse duties & office personnel- Customer Service
●Unloaded inbound shipments safely and moved product to storage locations. Efficiently stacked and stored merchandise in the appropriate areas.
●Loaded box trucks; Sorted, picked and packed merchandise and ensured, the right quantity, right size, right SKU are being selected to ship based on the customer’s standards.
●Moved materials within the facility & from the loading platform by carrying, pushing, rolling, &/or operating hand trucks, Forklifts, Motorized conveyors, &/or other material handling equipment such as: Electric Pallet Jack, Clamp truck, Reach truck, &/or pacer truck.
As office personnel:
●Monitored the telephone to route all incoming calls
●Responded to emails, EDI, and completed data entry
●Provided paperwork to truck drivers for freight/merchandise delivery to the retail stores
●Provided P.O.D’s, status of P.O’s, and E.T.A on deliveries
●Compared, verified, and identified information on incoming or outgoing shipments with bill of lading, invoices, orders, and/ or other records.
●Confirmed materials received are as ordered in both type and quantity.
●Fulfilled V.O.C to provide appropriate feedback regarding freight received.
Maintained files to keep deliveries and receiving records well organized.
●Processed paperwork for shipping and receiving deliveries.
●Operated Zebra Printers, photocopiers and scanners, fax machines, voice mail systems, and PC.
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