EMMANUEL PAUL

201-***-****

adxbhv@r.postjobfree.com

Objective: Seeking an opportunity to contribute to an environment where my detail oriented customer service, combined with great clerical and management skills may gainfully be utilized.

Education:

08/2012 LINCOLN TECH INSTITUTE Union, NJ

HVAC/R TECHNOLOGY HONOR GRADUATE

1994-1998: High School Port-au- Prince, Haiti

Special skills:

●Management and Customer Service Skills

●Detail oriented, strong written & verbal communication skills

●Fluent in Haitian Creole, French and English

●Strong computer skills utilizing: MS office: Word, Excel, PowerPoint, Access and MS Outlook

●Strong proficiency in utilizing WMS, YMS systems and TMS

Employment History:

HORIBA SCIENTIFIC INSTRUMENT INC. Piscataway, NJ

03/21 – Present: OEM Technician

●Putting together parts for final assembly.

●Inspecting everything and being sure all parts are securely in place.

●As the last person to work on the unit, ascertain no missing or loose parts ready to pack and ship.

10/ 14 – 5/19 TD Bank (RETAIL CARD SERVICES) Mahwah, NJ

Customer Service Representative & Dispute Resolution specialist

●Answered calls by verifying customer identification in comparison with what’s on record.

●Maintained customer records by updating account information.

●Assisted customers with a warm and professional attitude.

●Provided customers with information on their billing statements.

●Processed orders, customer transactions, assisted customers paying their bills online and/ or over the phone.

●Handled billing issues and order inquiries

●Managed client records

●Followed up with customer regarding their dispute cases

●Investigated & Gathered information

●Sent resolution in writing via mail to customers after investigation completed regarding their billing dispute cases.

●Educated customers in providing policy information regarding the dedicated furniture and jewelry stores that TD Bank financed.

07/ 13 – 5/14 Clean As a Whistle Millington, NJ

H.V.A.C Technician

●inspected units and Provided preventative maintenance on return and supply air vents, Kitchen exhausts, filters, stoves & Fryers.

●Serviced return and supply ducts, diffusers, AH units, reheat coils, VAV boxes, and exhaust systems.

●Cleaned internally insulated and encapsulating AH units; or entire duct system when necessary.

07/ 12 –02/ 13 Home Depot Store# 906 Watchung, NJ

Receiving Department Supervisor-

●Worked hand in hand with the management team to maintain inventory as to control shrink and swell.

●Ensured associates were working in a safe manner and reinforced company policies.

●Ensured freight / merchandise was received, unloaded and/or shipped to other stores accurately and in a timely manner.

●Followed up with a special service desk, regarding customer’s concerns and made judgment calls on customer returns.

12/07–09/09 Home Depot DC#5996 Dayton, NJ

General Warehouse Supervisor

●Assisted in managing operations that provided support to field locations; ensured that products were received, packed, stacked accurately and dispatched to proper locations safely; controlled inventory.

●Worked hand-in-hand with management in the Distribution Center to achieve warehouse operational metrics, strategies and assessable goals.

●Assigned tasks to associates; answered questions from associates

●Ascertained associates were working safely in compliance with OSHA and MSDS standards.

10/ 02– 10/05 -12/07 Home Depot DC#5960 Cranbury, NJ

General Warehouse duties & office personnel- Customer Service

●Unloaded inbound shipments safely and moved product to storage locations. Efficiently stacked and stored merchandise in the appropriate areas.

●Loaded box trucks; Sorted, picked and packed merchandise and ensured, the right quantity, right size, right SKU are being selected to ship based on the customer’s standards.

●Moved materials within the facility & from the loading platform by carrying, pushing, rolling, &/or operating hand trucks, Forklifts, Motorized conveyors, &/or other material handling equipment such as: Electric Pallet Jack, Clamp truck, Reach truck, &/or pacer truck.

As office personnel:

●Monitored the telephone to route all incoming calls

●Responded to emails, EDI, and completed data entry

●Provided paperwork to truck drivers for freight/merchandise delivery to the retail stores

●Provided P.O.D’s, status of P.O’s, and E.T.A on deliveries

●Compared, verified, and identified information on incoming or outgoing shipments with bill of lading, invoices, orders, and/ or other records.

●Confirmed materials received are as ordered in both type and quantity.

●Fulfilled V.O.C to provide appropriate feedback regarding freight received.

Maintained files to keep deliveries and receiving records well organized.

●Processed paperwork for shipping and receiving deliveries.

●Operated Zebra Printers, photocopiers and scanners, fax machines, voice mail systems, and PC.

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