Crew Manager Data Entry
Resume:
William Muganzo
Bakersfield, CA *****
********@*****.***
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Assistant Director of Environmental Services
Compass Group/Crothall Healthcare
Kern Medical Center, Bakersfield, CA
2019 – Present
Job Description
As an Assistant Director of Environmental Services, I oversee the work of four managers in the Environmental Services Department. The four managers overseas the tasks of housekeeping staff, also known as Basic Service Worker. There is the morning manager, the afternoon and night manager, the patient transport and operator’s manager, and the floor crew manager.
In addition to the above responsibility, I direct the operations of Columbus Clinic and the Laundry Department.
Reviewing standards and work procedures for all EVS staff following established policies and practices of Kern Medical facility. Planning work schedules, hours, areas of work, and job duties to ensure adequate EVS services are rendered in all areas. Interviewing, selecting, hiring, evaluating, and recommending termination of facility EVS personnel per facility standards. Orientating, training (developing), and supervising all EVS staff. Regularly inspecting and evaluating the facility's physical condition; recommending painting, repairs, and furnishings working together with the engineering department.
Conducting regular staff meetings and communicating with other departments members to coordinate EVS activities in their areas or floors. Rounding with hospital staff to ensure the hospital's cleanliness is up to state inspectors.
Ordering cleaning supplies for the EVS team, office supplies, and uniform and scheduling a major project, assuring adequate staff and supplies available to perform the tasks.
Conducting a regular inventory of EVS supplies and ordering the same, keeping costs in line with the director's approval. In addition, maintains and annually reviews standards and work procedures for all EVS staff according to established policies and practices of the facility.
Coordinate all outside services relative to the EVS department (i.e., Pest Control, Window Cleaning, Medical Waste, Solid Waste, Document Destruction, and EVS equipment floor and compactor maintenance.
Recommend to human resources to discipline associates when necessary, according to progressive disciplinary guidelines.
Investigating incidents as needed, reporting findings to the Department Director. Prepare disciplinary action notices and conduct follow-up as required.
Demonstrate and promote the facility's culture, values, and missions.
EVS-Manager Trainee of Environmental Services, Lead/ Supervisor, and a Patient Advocate
Sodexo/Southwest Healthcare System
Inland Valley Medical Center - Wildomar, CA
October 2014 - 2019
Manager trainee reviews standards and work procedures for all EVS staff following established policies and practices of Southwest Healthcare EVS employees. Planning work schedules, hours, areas of work, and job duties to ensure adequate EVS services are rendered in all areas. Managing all EVS Supervisors. Regularly inspecting and evaluating the facility's physical condition; recommending painting, repairs, and furnishings working together with the engineering department.
Conducting regular staff meetings and communicating with other departments members to coordinate EVS activities in their areas or floors. Rounding with hospital staff to ensure the hospital's cleanliness is up to state inspectors.
Ordering cleaning supplies for the EVS team, office supplies, and uniform and scheduling a major project, assuring adequate staff and supplies available to perform the tasks.
Conducting a regular inventory of EVS supplies, maintaining, and annually reviewing standards and work procedures for all EVS staff according to established policies and practices of the facility
EVS Lead oversees the general EVS duties as assigned by regular schedule. Communicates shift team’s daily assignments and training. Updates all departmental logs ensuring smooth and orderly that transitions between shifts.
EVS Supervisor supervises an area of responsibility for the EVS department; ensures a consistently high level of environmental hygiene and aesthetics to patients, visitors, and staff. This position is also responsible for daily oversight of regulatory standards, financial stewardship of department operations and collaboration with other management and supervisory team members to support the department in its daily functions.
EVS Patient Advocate managed and maintained the HCAHPS program. Acted as the liaison between the healthcare facility and the environmental services department to ensure patient satisfaction.
Sales Associate
Sears Roebuck Co. - Temecula, CA
November 2013 to July 2014
Ensure customer satisfaction with the company and staff while selling small household appliances and increasing sales which helps to create higher business performance. In one quarter, I was number three in sales in Sears Roebuck in Southern California.
Sales Representative / Delivery
ARTsystems of Florida - Winter Park, FL
June 1993 to April 2012
Manage and maintain over one hundred accounts within the design industry in five counties of Central Florida. Responsibilities included receiving customer orders, billing, and delivering equipment and supplies. Sold the first digital engineering copier at $ 45,000.00 for ARTsystems of Florida and hold the record for selling seven engineering copiers and digital wide format totaling $ 120,000.00 within a week for the company.
Education
BA Organizational Leadership
Brandman University - Irvine, CA
Skills
• QuickBooks (5 years)
• Data Entry (10+ years)
• Sales (10+ years)
• Customer Service (10+ years)
• Management (10+ years)
• Mentoring (10+ years)
• Leadership Training (10+ years)
• PowerPoint (5 years)
• Public Speaking (10+ years)
• Training (10= years)
• Team Management (10+ years)
• Team Building (10+ years)
• Daceasy Accounting program (5 years)
• Patient Care (10+ years)
• Environmental Services (10+ years)
• Pest Control (5 years)
• Operations Management (10+ years)
• Interviewing (4 years)
• Administrative Experience (10+ years)
• Quality Assurance (10+ years)
Languages
English – Expert
Kiswahili – Expert
Dhulou – Expert
Abasuba - Expert
Additional Information
Crothall continues to provide an outstanding clean patient rooms service with an outstanding operations management team like no other. Crothall’s priority is to provide top-quality service. The results have been remarkable; at Kern Medical facility, Environmental Services achieved in 2020 the number one patient survey score among the 200 to 550 bed hospital and number one in the country for the most improved HCCAP score. In addition, the team continues to work on lowered bed turnaround time and significantly reduced operation costs by continuously allowing employee feedback.
Completed EVS Foundations Training Module
Completed many Crothall management training module.
Completed Kern Medical Boot Camp Training.
Received several star awards from co-workers and others for excellent work performance and was nominated for the Annual Excellence Award by the Advisory Committee at Southwest Healthcare Systems.
Contact this candidate