Service Representative Call Center
Resume:
Amber Barlow
Phoenix, AZ *****
**********@*****.***
I am a professional Customer Service Representative with 10+ years of call center experience. My experience includes working as a Representative over the phone, being a lead and assisting my Supervisor with our team and also as a Quality montior. I am hoping to gain permanent employment with a company who has strong ethics, believes in first call resolution, and has room for growth. Authorized to work in the US for any employer
Work Experience
Marketing Expert
TTEC - Phoenix, AZ
September 2021 to June 2022
I provided Marketing advice to different Companies that advertise on Facebook. I would built a relationship with the Companies Advisers and worked with them for three months to improve there sales generated from Facebook.
Quality Monitor
Willis Towers Watson - South Jordan, UT
July 2015 to November 2016
I monitored Medicare Supplemental Insurance calls in a call center to make sure that they followed the laws and other customers service guidelines.
Office Assistant
APPS Paramedical - Murray, KY
October 2013 to February 2014
I scheduled Life Insurance exams and helped mange the Examiners. I also did basic office duties, filing, answering phones, emails, faxing, etc.
Education
Some College in Psychology
University of Phoenix-Online Campus - Remote
February 2011 to December 2012
Skills
• Customer service (8 years)
• Microsoft Word (2 years)
• Microsoft Office (5 years)
• Inside sales (1 year)
• Data entry (8 years)
• Office experience (1 year)
• Social media marketing (1 year)
Languages
• Eng - Fluent
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