Care Representative Customer Service

David R. Norris

** ****** ** *** ****

Port Orange, FL 32129

Cell – 413-***-****

E-mail - *************@*****.***

Employment History

I still wanted to work and knew that I had so much knowledge to share in a new strictly part-time

opportunity. I enjoy being challenged and thoroughly enjoy working with all kinds of people to help

satisfy their needs and concerns. My entire career spelled “customer service” in many shapes and forms.

Most recent Employment

October – December 2022 – Seasonal at Evergreen Enterprises – Remote Part-time Customer Service

Representative for 3 catalogs: Plow and Hearth, Wind and Weather and Viva Terra. Incoming sales and support.

September 2021 – June 2022 Continuum Global Solutions - Remote ‘Work from Home’ part-time

Customer Care Representative - subcontractor to “Verizon Wireless”. 8 hour shifts of incoming customer

inquiry and support: billing review, sales and product upgrades, promotions, issue and concern resolution, technical troubleshooting of wireless devices and many other related categories.

Retired from Cowls Building Supply, 125 Sunderland Road, Amherst, MA 01002

Part- time - July 2015 – April 2018

Millwork Sales & Service (Windows & Doors)

Contact: Bob Nicholson. Email: **********@*****.***

Phone: 413-***-****

Part- time – 24 +- hours weekly

February 2012 – January 2015: Millwork Service Manager; Leader Home Centers, Inc. (Five locations in Central MA and Brattleboro, VT) - 2 Years, 11 months

Division has been shut down. My last day was Friday, January 9, 2015.

Started “Customer Service” division in February 2012. From initial inquiry, administration, jobsite consultation, research, purchase orders, installation / repair, job close out. Factory trained Andersen Dealer Service Network Technician. Paid warranty service from many manufacturers and paid non-warranty service by end user.

Contact: Tim Strong at: *******@**********.***

Phone: 413-***-****

February 2010 to February 2012: Installed Sales Manager; r.k. Miles, Inc. Building Materials

Administration /coordination of residential and commercial installed sales program (windows, doors, millwork) for Western Massachusetts. From initial customer contact, contract negotiations, permitting, sub-contractor agreements and coordination, through project completion and customer satisfaction sign-off. In the first year of this division for r. k. Miles, I profitably produced 142% of budget at a combined margin of 27% (product sales/cost of installation). Major product lines include Marvin, Andersen, Paradigm, JeldWen..

Contact: Steve Aubin at: ******@*******.***

Phone: 413-****-****

1999 – 2008: Millwork Masters, ltd., Keene, NH

General Manager / Director of Development: Direct reseller of windows, doors, kitchens, millwork. Staff of approx. 30. Oversaw a doubling of sales in my time with the company (10-

12M annual) when I left to start my own business. Developed new sales territories, opened and staffed new branch in Nashua, NH. Started the ‘Installed Sales’ division which grew to be one of the largest Marvin Window and Door installating dealers New England. Architectural support. Primary sales and product trainer for the company.

1995 - 1999: Lamb’s Construction / Disaster Recover Systems, Brattleboro, VT

Project Manager – Major Fire / Water restoration company. Interaction with clients from onset of major disaster through rebuild of structure. Worked with major insurance carriers, their adjusters and independent adjusters to satisfy claims. Very detailed estimating, job cost control, subcontractor coordination as well as own staff.

1992 – 1995: Pella Windows and Doors, Pella, IA / Pella Windows and Doors, Portsmouth, NH

Regional Sales Manager for Pella Retail Division for the Mid-Atlantic States. Six distributors from Bangor, ME to Virginia Beach, VA. Also supported major retailers (Home Depot, Builders Square, Home Quarters, Hechinger’s ) with staff education, store seminars, store set up.

1980 – 1992: Hamshaw Lumber, Inc., Keene, NH

Vice President / General Manager. Grew business from its infancy to a major player in New England marketplace with annual sales of 15M. Did it all from sweep the floors, deliver materials, sales to ultimately manage a staff of 56.

1976 – 1979: Dee Lumber (Subsidiary of U S Homes), Linwood, NJ

Outside sales – major lumber and building materials dealer. Relationship building for repeat business. Annual volume of 40 M. Left for an opportunity in New England.

1972 – 1976: Berwick Lumber & Supply, Berwick, PA

My first venture into the lumber and building materials industry – which would become my life’s work. Grew into branch manager position within 2 years.

Military Service

1968 – 1972: United States Marine Corps. Honorable discharge, rank of Sergeant (E-5). Served during Vietnam War era. Electronics support. 2nd Air Wing VMCJ-2

Education

1966 Graduate: Berwick Area Senior High School, Berwick, PA

1966 – 1968: Bloomsburg State College, Bloomsburg, PA

1970 – 1971: East Carolina University, Greenville, NC - continuing studies

Various advancement, achievement seminars

Advanced computer skills: MS Excel, MS Word, QuickBooks, Peachtree Accounting, ACT Customer Relations Management

AutoCad 2007 Design

DeltaCad Design

Window Fenestration Expert

Kitchen Design

Former: Jaycee, Rotarian, Board Member- NH Retail Lumbermen’s Assoc.,

Southwestern NH Home Builders & Remodeler’s Assoc.

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