Melissa Rivera

Medical Assistant/Receptionist

Hartford, CT

adxbfc@r.postjobfree.com

+1-860-***-****

• Proactive professional with a high energy background working as a Medical Assistant in fast-paced healthcare environments.

• Passionate individual who possesses exceptional clerical and customer service skills.

• Demonstrated ability to assist physician during exams

• Experienced Machine/Production Operater

Authorized to work in the US for any employer

Work Experience

Patient Care Technician

Baystate Medical Center - Springfield, MA

May 2022 to Present

• Assist with Activities of daily living, lifting, moving and ambulation.

• Assists with elimination, records output.

• Records appropriately and accurately all I & O interventions.

• Observes for and reports changes in patient condition to the RN.

• Answers call lights promptly and relays information to the appropriate staff.

• Obtain and record vital signs as directed.

• Providing nourishments to patients as directed, assisting with meals, recording input.

• Able to prioritize patient care and unit activities.

• Weighs patients and documents according to policy.

• Performing EKGs, all Point of care testing.

Consumer Advocate

INDEPENDENCE UNLIMITED INC. - Hartford, CT

April 2022 to Present

• peer counseling

• independent living skills training

• information and referral

• advocacy services (systems and individual)

• youth and community living planning

Patient Care Technician

Mercy Medical Center Hospital - Springfield, MA

March 2021 to April 2022

• Collecting, reporting and recording patient data.

• Assisting patients with activities of daily living.

• Implementing selected aspects of the patient care plan according to hospital policy and procedure.

• Ensuring a safe and therapeutic environment for the patient and/or their family members.

• Maintaining unit equipment and supplies as directed. Medical Assistant

Trinity Health Of New England-Occ Health - Springfield, MA November 2020 to January 2022

Covid testing; Rapid,PCR

Verification of patient information on requisition; ensuring specimens labeled and packaged correctly before sending to the lab for processing.

Monitoring hotline for Employee Covid related issues. Documentation Review

Process ROI (Release of information)

Demonstrated proficiency and taking patient medical histories and vital signs, as well as in perform EKG, hearing test, urine and hair collections for drug screening purposes Scheduling appointments, registering patients, prepping charts Complete and submit clinical documentation, in accordance with hospital guidelines Maintained and cleaned exam rooms and all medical equipment Perform throat and nasal swabs for Covid testing

Patient Care Coordinator

CONSULTING CARDIOLOGISTS - Glastonbury, CT

January 2019 to November 2020

REMOTE:

Transcribing information during clinical visits in real time into electronic medical records. Chart reviews

Patient monitoring

Answering multiple lines incoming calls

Taking messages for appropriate personnel

Incoming/Outgoing referrals

Scheduling New/Existing patient Appointments

Appointment reminders

Contacting patients before visits and inputting relevant information for visits; updating medication lists, vital signs, concerns

Ensuring patients connected to portal successfully for visit with physician Emailing/Instant messaging providers once patients ready and in Que Authorizations for diagnostic treatments

Insurance authorization for surgical procedures

Insurance authorization for medications/medical equipment In Office:

Preparing/Updating Patient Charts for visits

Vital Signs

Performing Electrocardiograms

Hooking Patients up to Holter/ Event Monitors

Prescription Refills

Assistant Office Manager

Aesthetic Laser Center

November 2014 to December 2018

Responsible for overseeing workflow of the Medical Assistants and Receptionist.

• Providing excellent customer service to patients

• Assisting in the hiring and training of new employees

• Conduct performance evaluations.

• Accounts payables/receivables.

• Address/resolve any customer service issues

• Insurance Authorizations for Sugeries

• Scheduling Outpatient surgical procedures

• Communication and coordination between the patient, the surgeon, hospital pre-op services, OR scheduling, surgical reps used for surgeries, hospital staging, and/or other providers requiring clearance for surgery

Medical Courier

Partners Pharmacy - East Windsor Hill, CT

February 2010 to June 2017

Picking up Medications from facility and delivering to Rehabilitation facilities Lead Medical Assistant

First Choice Health Centers

May 2012 to November 2014

Lead the work of Medical Assistants and Administrative staff in the clinical operation of a patient care setting. • Monitor team performance and provide formal and informal feedback.

• Conduct performance evaluations.

• Monitor and alter employee work schedules.

• Participation in conferences and meetings for infection control and joint commission. • Monitor and handle all ordering, deliveries and invoices of supplies

• EMR utilizing E Clinical Works

Medical Assistant

Prime Healthcare

May 2010 to May 2012

• Electronic Medical Records utilizing Allscripts, Mysis

• Vital signs

• Ekg's, Pft's, Finger sticks

• Contacting patients for all lab and diagnostic

testing results.

• Specimen collection and processing.

• Medication prior authorizations, refills

• Answering calls; scheduling appointments

utilizing Vision

• Phlebotomy

Education

Associates in Health Sciences

Goodwin College

September 2011 to June 2013

Medical Assistant

Sawyer School

September 2004 to June 2006

High School Diploma in General Studies

Manchester High School

September 2000 to June 2004

Skills

• eClinicalWorks (2 years)

• Allscripts (2 years)

• EMR Systems (10+ years)

• Vital signs (10+ years)

• Medical Office Experience (10+ years)

• Insurance Verification (6 years)

• Medical Records (10+ years)

• Patient Care (10+ years)

• Administrative Experience (10+ years)

• HIPAA (10+ years)

• Medical Scheduling (10+ years)

• Epic

• Time management

• Spanish

• English

• Documentation Review

• Hospital experience

Languages

• Spanish - Expert

Certifications and Licenses

CPR Certification

CNA

Contact this candidate