K

Maeghan Kelly

901-***-****

adxber@r.postjobfree.com

Memphis, TN 38122

SUMMARY

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Diligent [Job Title] with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with [Area of expertise] and adaptable to new processes and procedures.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Friendly and Outgoing

POS System Operation

Store Cleaning

Problem-Solving

Verbal and Written Communication

Customer Service

Company Policy and Procedure Adherence

Teamwork and Collaboration

Cash Control Accuracy

Merchandise Receiving and Handling

Attention to Detail

Computer Proficiency and Microsoft Office

Product Knowledge

Building Customer Relationships and Loyalty

POS Software

Meeting Sales Goals

EXPERIENCE

Cashier/Sales Associate

Memphis, TN

Home Depot/ Sep 2019 to Aug 2022

Helped customers by answering questions and locating merchandise.

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Followed company policies, rules and procedures to promote company goals and maintain safety.

Created price tags and merchandise signs for new items.

Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Initiated friendly conversation with customers to determine level of assistance required.

Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Used product knowledge to suggest items to match client needs.

Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

Answered questions about current promotions and resolved issues according to store policies.

Assessed customer product needs and interests in order to best recommend suitable items.

Cross-sold products to boost overall sales purchases.

Answered phone calls to assist customers with questions and orders.

Welcomed customers, offering assistance to help find store items.

Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Assisted customers by providing information and resolving complaints.

Maintained work area and kept cash drawer organized.

Maintained current knowledge of store promotions to highlight sales to customers.

Built and maintained productive relationships with employees.

Checked personal identifications during alcohol and tobacco sales.

Adhered to social distancing protocols and wore mask or face shield.

Handled money according to company policy.

Calculated and counted change quickly.

Trained new employees in policies and procedures.

Provided receipts to customers.

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Worked closely with front-end staff to assist customers.

Delivered high level of customer service to patrons using active listening and engagement skills.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Administration Assistant

TN

Landfall Strategies/ Oct 2018 to Feb 2019

Greeted visitors or callers to handle questions or direct to appropriate staff.

Processed financial documents, contracts, expense reports and invoices.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Checked stock to determine inventory levels and maintain office supply products.

Processed incoming mail and packages and placed envelopes in bins for employees.

Organized both physical and digital files and updated reports to coordinate project materials.

Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.

Tracked and submitted employee timesheets to prepare for payroll processing.

Responded effectively to sensitive inquiries or complaints.

Maintained accurate department and customer records.

Scheduled staff and monitored resource allocation to provide optimal coverage and service.

Server/Bartender Assistant

Southaven, MS

Maria's Cantina / Feb 2014 to Jul 2018

Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.

Maintained spotless, well-stocked bar organized and ready for customer demands.

Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.

Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.

Used POS system to ring up customers and open and close tabs.

Sliced and pitted fruit used to garnish drinks.

Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.

Cleaned up spills and brought replacement items to tables.

Checked identification for each person purchasing alcohol.

Disinfected bathrooms and resupplied with proper paper products.

Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Effectively multitasked within fast-paced environment.

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Greeted guests with friendliness and professionalism.

Worked in close collaboration with team members to ensure customers received high-quality service.

Made friendly conversation with customers to provide enjoyable bar experience.

Supported serving staff in delivering accurate and well-presented food orders.

Resolved guest complaints to maintain complete customer satisfaction.

Cleaned up spills and broken glassware and safely disposed of sharp pieces.

Stocked service stations with ice, napkins and straws.

Participated in ongoing training to enhance job skills and knowledge.

Handled money according to company policy.

Trained new employees in policies and procedures.

Calculated and counted change quickly.

Provided receipts to customers.

Avoided discrepancies by accounting for funds and items.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information.

Delivered high level of customer service to patrons using active listening and engagement skills.

EDUCATION AND TRAINING

Certification : Dental Assisting

Delta Technical College May 2012

Horn Lake, MS

High School Diploma

Olive Branch High School May 2007

Olive Branch, MS

Some College (No Degree): General Studies

Northwest Community College

Southaven, MS

Some College (No Degree): Paramedicine

Southwest Community College

Memphis, TN

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