Entry Clerk Service Representative

Joe Slay

**** * ******* ** 918-***-****

Claremore, OK 74017 *******@*****.***

“You, Sir, provide Nordstrom-level customer service.”

- Debbie (Minneapolis)

“My brother works for the Bellagio, and you are Bellagio Material.”

- David (Bentonville, AR)

I am interested in exploring employment opportunities with your organization by applying my educational background in Customer Service and Public Rapport as well as experience in Small Business Management to obtain a position with a quality organization. I am confident that I have the qualifications to make an immediate contribution to your team.

I offer:

●Excellent organizational and planning skills for handling multiple projects, building relationships and achieving performance goals

●Proven analytical, research, reconciliation and information processing experience

●Proven work ethic with a record for committing the time necessary to complete projects while ensuring optimum quality

●Ability to assimilate new information with ease

Because of my interest in your organization, I would appreciate an interview to discuss your current and long-range objectives as well as my qualifications. At that time, we can discuss my strengths and qualifications. I am sure you will agree after our meeting, that I possess the background and commitment to make a positive contribution to your organization.

Thank you for reviewing my background. I look forward to hearing from you soon.

Sincere Regards,

Joe Slay

Joe Slay

1005 N Douglas Dr 918-***-****

Claremore, OK 74017 *******@*****.***

“You, Sir, provide Nordstrom-level customer service.”

- Debbie (Minneapolis)

“My brother works for the Bellagio, and you are Bellagio Material.”

- David (Bentonville, AR)

Public Relations/Rapport Marketing

Supervision/Management Social Media Advertising

Acute Problem Solving and Organizational Skills Bookkeeping/Records Management

Event Coordination Employee Relations

Career Focus

To utilize diverse background in Public Rapport, Customer Service, and Management with an

organization seeking qualified individual to administer operations, oversee personnel or

projects, and interject creativity into the development of profit-producing results.

Strategic Qualifications

Diversified experience in career development, advertising, and death care industries with strengths in counseling, defining goals and achieving performance benchmarks:

-Independent Industry Research - Ability to identify trends and adapt to change

-Persuasive & Informative Communicator - Business Analysis & Forecasting

-Trade shows - Event Coordination

●Probing listen skills with the ability to lead individuals in a solution oriented environment

●Consultative and educational experience providing solutions while pinpointing both opportunities and un-realized options

●In-depth experience defining strengths and weaknesses and developing plans and assessment in order to clench opportunity

Education

University of Arkansas Fayetteville, AR

BA, English

●OCSA Award for Academic Excellence

Dallas Institute of Funeral Service Dallas, TX

Associate of Applied Science in Mortuary Science

●Graduated Cum Laude

● Pi Sigma Eta National Honors Fraternity

● Elected Fraternity Officer (Chaplain)

Career Highlights

Silver Dollar City (via RWS Seasonal Contract) - Branson, MO 2022 Cashier

●Provided customer service as a cashier in a funnel cake kiosk.

●Awarded the Wooden Token Award for Excellence in Customer Service.

Cognosante – Rogers, AR 2019

Data Entry Clerk II (Temporary Contract)

●Assisted Healthcare Marketplace customers with organization and submission of needed tax, citizenship, and public assistance documents.

●Loaded and electronically filed documents on behalf of Healthcare Marketplace customers.

●Received the Top Performer Award for having zero filing errors.

1-800-WALMART (via Manpower) – Bentonville, AR 2015 – 2016

Customer Service Representative

●Addressed customer issues with stores and answered general questions.

●Consistently ranked first of 120 Customer Service Representatives in my department in weekly performance reviews.

●Received customer accolades on a daily basis for above-and-beyond customer service.

●Transferred to Coupon Fraud Division (an unofficial promotion) due to outstanding performance in Customer Service.

The Résumé Source – Tulsa, OK 2013 – 2015 (Contractually since May 2005) Office Manager/Contract Writer

●Prepared résumés, or summaries of the qualifications, job history, experience skills, and education for the purpose of making a favorable impression quickly and in a clear and readable format.

●Researched the best design to catch a potential employer's attention in conjunction with best possible terminology and syntax.

●Interviewed clientele of varying degrees of education, experience, and expertise to determine the best possible presentation of qualifications – hence providing the client with the best possible employment opportunity.

Southcrest Medical Center – Tulsa, OK

Northwest Medical Center – Bentonville, AR 2006 – 2008

Patient Access Associate (Emergency)

●Assisted hospital patients and their families with Emergency Room registration as well as performed general acts of customer service and patient hospitality.

●Exercised knowledge of Spanish language to assist and register non-English Speaking patients.

● Appointed Chairman of New Employee Relations Committee after only three months employment.

●Promoted to Overnight Registration Tech – an unsupervised position - after only six months employment.

Sloan’s Mortuary -Tulsa,OK 1997 – 1999

Funeral Director in Charge

●Utilized customer service, organizational and planning skills.

●Completed all documentation and complied with state laws.

●Translated Spanish language documents and served as liaison between area funeral homes and the Office of the Consulate of Mexico as needed.

●Simultaneously supervised sister funeral home in Oklahoma City.

Extracurricular

Slay & Savage 2012 - 2015

●Weekly podcast with co-hosts Comedian, Joie Savage and Voice Actor, Sandra “Starbuck” Bulk

●Interviewed established and up-and-coming comedians, authors, and musicians

Profile of Strengths

Excellent communicator…Negotiator…Results oriented…Self-motivated…

Customer focused…Quick to assimilate new information…Goal-oriented…

Organized…Persuasive…Articulate…

References Available Upon Request

Contact this candidate