Service Representative Customer

Julie Morris ***************@*****.*** 480-***-****

Professional Summary

Innovative and performance-driven entrepreneur and healthcare professional, with a deep passion for business management and fixing problems. Experienced in managing all aspects of multiple types of businesses. Possess the ability to work and remain calm under pressure, excellent leadership skills and great time management skills.

Professional History

Customer Service Representative Driver

Driver, Uber & LYFT, Fallbrook, CA July 2019 – Current

-Efficiently and safely transporting passengers to their destinations.

-Continually maintaining a clean and presentable vehicle.

-Stayed levelheaded during encounters with aggressive and inebriated passengers.

-Earned 5-start driver rating by providing exceptional customer service.

-Multitasked in high-pressure environment, which includes managing fares, navigating during heavy traffic, and maintaining customer satisfaction.

-Optimized positioning and schedule to reduce wait times and increase revenue.

-Handled all financial records, including tax-deductible expenses, mileage, and earnings.

-Adheres to all safety policies and traffic laws.

Owner

Hospice Care Consultant, California, USA December 2017 – April 2019

-Effectively assessed the needs of various hospice patients and their families regarding physical, spiritual, and psychological dimensions of care.

-Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

-Ensured compliance with policies and quality standards to maintain consistency in the quality of services.

-Educated patients and families on end of life care.

-Monitored and documented significant changes in the condition of the patient.

-Maintained records of patient care, condition, progress, or problems to report, and discussed observations with supervisor or case manager.

-Administered prescribed medications under the direction of the physician.

-Helped to organize the client’s schedule and plan appointments.

-Coordinated care between healthcare providers, patient, and family members.

-Provided in home patient care including but not limited to, activities of daily living, patient hygiene, and pain control.

-Provided mobility assistance such as walking and regular exercise.

-Developed health plans for patients to improve overall health or recover from injuries and illnesses.

Personal Assistant

Hormel Food Corporation November 2012 – November 2018

-Scheduled appointments, meetings and took notes when needed.

-Coordinated overnight travel arrangements and accommodations.

-Traveled with the client state side and abroad to continuously manage affairs.

-Cared for children and other family members during the week and special events.

-Prepared, organized, and stocked residential property with client needs.

-Ran errands, including paying bills, grocery shopping, picking up dry cleaning etc.

-Scheduled contractors to complete any necessary projects around the clients’ house.

-Handled incoming and outgoing correspondence including mail, email, and faxes.

Education

AT&T Summer Learning Academy, Certificate of Completion, 2020

House of Michael, Mesa Arizona

Associate of Arts: Cosmetology

Rain Star University, Scottsdale, AZ

Associate of Arts: Master Massage Therapist

Related Coursework: Anatomy, Kinesiology, and Reiki

-

Skill Highlights

Sales

Bookkeeping

Accounting

Entrepreneur

Management

Administrative support

Multitasking

Strong communicator

Exceptional customer service skills

Recruiting

Leasing

Team building

Staff training and development

Problem-solving

Leadership

Hospice care

Patient care

CPR certified

Transportation

5G Technology

Advertising Analytics

Building Resilience

Cable Routing

Change Management

Collaboration

Covid-19 Practices

Cybersecurity

Effective time Management

Financial reports

Media Industry

Telecommunications

Personal Development

Retail Sales

Social Media Wireless Networking

Professional Associations:

The National Society of Leadership and Success

Inducted, January 2020

Contact this candidate