Customer Support Assistant Service

Richard S. Errera

***** ******* **** **** *****: *******@*********.***

Spring, TX 77386 Home: 281-***-****

Cell: 832-***-****

Retired

EXPERIENCE:

RETIRED: April 30, 2020

Cooper Machinery Services, Houston, TX

Senior Sales Manager: July 2018 – April 2020

Responsibilities include: See those listed below.

GE Oil & Gas (Compression Systems), Houston, TX

Senior Sales Manager: Compression Systems, June 2014 – July 2018

Responsibilities include:

Support Management in developing business strategies

Develop and conduct formal sales presentations to Management, when needed.

Lead cross-functional efforts and provide guidance to our GE Sales Team and our customers to grow our overall business of GE’s Reciprocating products and services.

Develop strategic plans to increase product line and product profitability over time

Overall ownership, customer accounts, products & services growing market share.

Develop and maintain a master plan for managing customer products & services.

Serve as internal/external advocate for product offering both strategically & tactically

Cultivate product pricing, cost and margin expectations by providing competitive information.

Understand and communicate environmental, commercial and political influences that may impact the growth of products

Gather information to support new product development and enhance current products to meet market expectations and demands

Introduce new products to maximize sales opportunities, revenues and margins while minimizing warranty exposure

Generate market product ideas and support product development by providing business cases, market research, and the voice of customer

Help develop and maintain customer relationships that involve product improvements and new product developments

Support the efforts of our Service Organization based on my 35 years of experience in the sale of products, services and equipment knowledge.

Gather market, customers, competition and historical business data to help better understand market conditions.

Provide comprehensive sales plans to meet the diversity of customer needs

Maintain a competitive landscape on products and companies

Manage and develop my sales territory.

Key Achievement(s):

Assisted in development of Strategic Partners; ETC, KMI, Spectra Energy and Williams.

Exceeded annual sale objectives on a regular basis.

Gathered data for the development of the ABB turbocharger unit exchange program

39 years with the same company

Cooper Energy Services/Cameron International (Compression Systems), Houston & Odessa, TX

Senior Account Manager, January 1993 - June 2014

Responsibilities include:

See responsibilities listed above with GE Oil & Gas.

Supported a Sales Area in Texas, New Mexico, Arizona, Nevada, Wisconsin & Minnesota.

Key Achievement(s):

Development of Key Accounts in the different market segments.

Exceeded annual sale objectives on a regular basis.

Helped develop Alliance Accounts (Transmission Market) Corporate Level

Marketing & Sales Specialist, December 1988 – January 1993

Responsibilities include:

Performed Sales and Marketing functions throughout the Continental U.S. and Canada.

Analyze and interpret current conditions in the domestic market

Continuous price analysis of products based on market demand and cost evaluation

Report quotation/pricing activity of various markets

Develop / Maintain business relationships with domestic customers

Create price files for designated external domestic customers

Update and distribute product literature for “New Products”

Develop monthly, quarterly and yearly sales forecasts for CI’s Compressor Valve business through analysis of historical and current data and market conditions

Communicate business opportunities to our management team and ensure that sales plans are executed in a timely manner

Plan and execute to customer deadlines and CI schedules

Support Proposal efforts

Define sales goals, objectives, schedule and deliverables

Cooper Energy Services, Mt. Vernon, OH

October 1981 – December 1988

Responsibilities include:

Service Mechanic – overhauled large engine/compressors

Assistant Contract Services Manager

Managed 8 Service Mechanics, fleet of service trucks and tool room.

Managed Service Projects from start to completion.

Performed purchasing functions, planning, scheduling, bid process and contract review

Provide continuous project communication to all project stakeholders

Determine and assess additional resources to achieve project objectives

Developed and presented project proposal to our customers

Develop and present project progress to management especially key performance indicators

Identify and resolve issues and conflicts within the project team.

Recognize and manage project dependencies and critical path.

Plan and schedule project timelines and milestones using tools available.

Analyze results and troubleshoot problem areas

Proactively manage changes in project scope and schedule, identify potential crises, and devise contingency plans.

Coach, mentor, motivate and supervise team members. Influence them to take positive action and accountability for their assigned work.

Build, Develop, and Grow relationship(s) within our project team and emphasize the importance of customer satisfaction

Manage contracts execution, cost and revenue recognition

Helped in the Development and management of many of our Co-generation Projects.

Assistant Service Manager

Managed 14 Field Service Representatives and 8 Mechanics

Resolved technical issues

Maintained the duties of both Contract Service Manager & Field Service Manager.

Key Achievement(s):

Helped developed and implemented Cooper’s first, formal Contract Maintenance Program (CMS) for our Eastern Region Aftermarket Group

First introduced the idea of providing a Unit Exchange program for Engines/Compressors (Nordberg Engine)

United States Armed Forces (39th Engineering Battalion), Ft. Jackson, SC & Ft. Devens, MA

Administrative Specialist, Battalion, September 1978 – October 1981

Responsibilities include:

Combat Training Exercises

Cross Function & Training processes of 5 Companies within the Battalion Command

Administrative Functions at the Battalion level

Key Achievement(s):

Army Accommodation Medal – Highest honor award in “Piece Time”.

Sharp Shooters Medal (Expert)

Service Rank: Specialist 4

ACADEMICS / EDUCATION:

Central Ohio Technical College, Mt Vernon, OH

Credit Hours: 30, Attended: 1984

Major: Business GPA: 3.75

Minor: Marketing GPA: 3.25

Slippery Rock State College, Slippery Rock, PA

Credit Hours: 45, Attended: 1974-1976

Major: Elementary Education GPA: 2.00

Advanced Individual Training (AIT), Ft Jackson, SC

Military Certification – 71L10, Attended: 1978

CERTIFICATIONS AND AFFILIATIONS:

FILA – International Wrestling Official

President of Oak Ridge High School Boosters Club

Green Belt I

Specialized Engine/Compressor Training

GE Superior (Engines / Compressors)

Cooper-Bessemer (Engines / Compressors)

Ajax (Engines / Compressors)

TSI (Turbochargers)

INTERESTS:

Football

Golf

Swimming

Travel

Family Oriented

COMPUTER SKILLS:

SAP

Microsoft and Mac operating systems

Microsoft Office Programs

Customer Support ~ Technical Support ~ Project Management ~ Sales ~

Contract Administration

Skilled Professional with a successful track record in customer support, sales, marketing and project management. Interface well with different markets in the gas and oil industry. Very confident when dealing with all levels of management, support groups, vendors and customers. Detail oriented and possess decision making, organizational, and documentation skills. I’ve built great Relationships with our customers over the last 39 years that has proven to be invaluable.

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