Support Specialist Business Analyst

RONALD CAZORLA

*-*** ****** ** *******, ON M*B*C* 437-***-**** *************@*****.***

IT Business Analyst

A result-oriented Senior IT Business Analyst with 10+ years of experience in JD Edwards ERP, specifically in the Manufacturing/Supply Chain and Finance modules, with experience leading Agile teams in developing innovative digital products and executing projects from concept to rollout. Proven experience in successfully delivering projects in different platforms across Australasia, Europe, and North America using Agile and Waterfall methodologies.

Expertise in improving team performance while securing customer loyalty and forging valuable relationships with internal and external partners.

Core Competencies

Project/Operations Management Leadership Business Analysis

Strategic Planning Building Organizations Risk Management Client Management & Retention Negotiations Process Development

Process Improvement JD Edwards Power BI

Salesforce SQL SharePoint

Agile Methodology Waterfall Methodology Quality Assurance

Professional Experience

Fisher & Paykel Appliances, Canada Mar 2022 - Present

A Multinational appliance manufacturing company based in New Zealand

Senior IT Business Analyst, Auckland / Toronto

Responsible for establishing the Australasian Ecosystem for the F&P Home Solution energy services company to provide D2C and D2B customers with green energy products to power back their home appliances.

Accomplishments:

Introduced new product lines across New Zealand and Australia, resulting in a monthly turnover of NZD 500k of products purchased and installed.

Introduced new item bundles (kits) in JDE to offer consumers flexibility in their Solar purchases.

Introduced a new business model in the company that allows customers to make progress payments (partial payments) when purchasing appliances/green energy products with a total cost of over NZD 5k, resulting in a sales increase of 30%.

Worked alongside the Sales, Finance, Accounts Receivable and Logistic teams to deliver and implement the new business model in JDE and SalesForce, from the Order Management System (OMS) to the Sales Order Entry, Pick Slip Print, Ship Confirmation, Invoice Print, and Sales Update.

Assessed the integration of the Configure Price Quote (CPQ) add-on in Salesforce Commerce Cloud (SFCC) with the solar design software platform (SolarPlus).

Implemented a new price and promotion's structure based on Sales Order quantity, using JDE Adjustment Scheduled and Advanced Pricing.

Coordinated a team of up to 50 members, including the Subcontractor (Taspac), to design and implement the F&P Home Solution Pilot directed to internal staff members for the purchase/installation of Solar Products. The purpose of the pilot was to test the new processes and structures before launching the D2C offer.

Coordinate the Cloud Technical Assessment (CTA) and Data Protection Impact Assessment (DPIA) of third-party solar design software to negate risk and demonstrate compliance with the GDPR before integration with our CRM and ERP software.

Coordinated the F&P Home Solution company rollout for the D2C and D2B in New Zealand within a very demanding timeframe and budget.

Managing the F&P Home Solution company rollout for the D2C and D2B in Australia and Canada.

Worked alongside the Legal team to define the Legal agreement/terms and conditions.

Fisher & Paykel Healthcare, New Zealand Sep 2021 – Mar 2022

A Multinational manufacturer, designer and marketer of products and systems for use in respiratory care, acute care, and sleep apnea based in New Zealand

Lead System Engineer, Auckland

Responsible for identifying and defining project resource requirements, including CAPEX/OPEX, to ensure projects are effectively resourced and planned.

Accomplishments:

Managed a team of 8 members, providing mentorship on simplifying complex business or technical problems by breaking them into manageable tasks.

Oversee the development of training roadmaps for the engineering team.

Build a Proof of Concept (POC) for the warehouse Kanban tool in SharePoint, constantly collaborating with business and engineering teams to define and maintain the product vision and roadmap.

Eliminated 80% of manual reporting for the Kanban continue improvements ideas, and decreased SLA breaches for client reporting by 20%

Effectively led the launch of a global intranet platform across all our global offices.

Actively contribute to the design and delivery of ICT infrastructure and COTS systems.

Provide ongoing domain expertise, which enables the team and broader business to make informed decisions.

Assessed project requirements and developed plans, processes, and solutions to control risk and systems.

Worked alongside other Product Managers to perform product demos to customers and create relationships with key clients/customers.

Coordinated product release with stakeholders, ensuring that we released early and as often as possible while keeping the product roadmap in mind.

Aligning with management to regularly prioritise and manage product backlog for two development teams.

Fisher & Paykel Healthcare, New Zealand Oct 2020 – Sep 2021

A Multinational manufacturer, designer and marketer of products and systems for use in respiratory care, acute care, and sleep apnea based in New Zealand

Senior System Engineer, Auckland

Assess new Commercial off-the-shelf (COTS) systems to determine utility, cost-benefit, and impact on the system and infrastructure.

Accomplishments:

Delivered a new metadata-driven document management platform that enabled the Legal and Finance team to instantly find the right information in any context, automate business processes, and enforce information control.

Coordinated and delivered the launch of Salesforce to replace Microsoft Dynamics 365 as the new CRM software for the Sales team.

Managing communications between the product team and the wider business. Sending monthly product highlights and doing quarterly presentations to senior stakeholders.

Owned the creation of new feature initiatives from concept through to delivery, coordinating with UI/UX, data and development teams to guarantee customer focus was maintained and clients' needs were delivered.

Reengineered existing systems to meet business and system change requirements.

Apply Agile and Scrum processes on a daily basis. Make sure that all user stories are fully broken down, written from users' perspective, deliver business value, not more significant than a certain number of points and are independent of each other.

Value-led refinement and prioritisation of product backlog and plan fortnightly sprints as a Product Owner in an Agile environment using JIRA.

Efficient management of clearly articulated and prioritised product backlog, at least two sprints in advance.

Working alongside the Cyber Security team and IT Architect to perform CTA and Risk Assessment on the COTS systems to be implemented in the organisation.

Fisher & Paykel Appliances, New Zealand Mar 2013 – Sep 2020

A Multinational appliance manufacturing company based in New Zealand

IT Business Analyst, Auckland

Delivered 30+ Projects valued at 40+ Million USD, on time, within the agreed budget, time and quality for the Sales, Supply Chain and Finance Team in Australasia, North America, and Europe.

Accomplishments:

Planned & supervised "concept to launch" for enterprise software systems and system integration projects.

Designed and implemented a B2C portal, integrating Salesforce Core (to capture the customer data), Payment Gateway (Ayden) and JDE ERP system to consolidate the sales order.

Responsible for establishing the global Ecosystem that connects Fisher & Paykel's virtual and physical worlds and enables customers to remotely control their home appliances and devices using IoT and smartphone technologies.

Coordinated the design, configuration, and implementation of an IoT platform to allow customers to manage their appliances via the app.

Coordinated the connection and interaction of the Fisher & Paykel IoT mobile app with meta ecosystems, including Amazon, Google and Apple.

Regular interaction sessions with the design team to develop UI designs for applications. Creating mock wireframes as required for development tasks.

Implemented the Distribution Requirement Plan (DRP) and Material Requirements Planning (MRP) JDE ERP modules to enable the business to use the supply balancing logic to create material schedules and detailed production plans that support single-facility or multi-facility planning.

Increased Factory and Distribution plants productivity by 30% and reduced backorders by 15%

Design and implementation of reports that extracted the DRP and MRP data in JDE transformed using the SKU's lead-time information for each product and compared against the calendar floor planning for the manufacture in each market.

Ensure user stories are written and comply with acceptance criteria. Writing product specification documents to deliver sufficient business value and commercial outcomes.

Responsible for the initial high-level analysis of GST/VAT implications of deposits or prepayments when the consumers (Direct customers and Retailers) purchase appliances through our websites.

Worked with the Legal team to define the Legal agreement/terms and conditions for the IoT app and the B2C portal.

Build and maintain SQL scripts, to report, analyse, and inform business decisions with data.

Education

Queens Academy Group, Diploma in Electronics & Telecommunications, Jun 2012

Universidad de Oriente, Porlamar, Venezuela, Bachelor of Computer Science, Dec 2009

Web Age Solutions, Professional Certification: Microsoft Power BI Data Analyst, 2022

Oracle, Professional Certification: Oracle JD Edwards EnterpriseOne 9. Support Specialist

Oracle, JD Edwards EnterpriseOne – Technical Foundation Implementation Champion Proficiency Level Assessment.

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