Service Representative Customer
Resume:
Charles E. Gordon
Mobile: 786-***-****
Home: 786-***-****
************@*****.***
Objective: To enhance my customer service and leadership skills by assisting with regards to customer treatment, company growth, as well as being a team player.
● Able to compile, process, and maintain office records consistent with administrative, ethical, legal, and regulatory requirements.
● Office Experience - General, Scheduling, Telephone Skills, Typing, Documentation Skills, Meeting Planning, Verbal and Written Communication, Dependability, Attention to Detail, Administrative Writing Skills.
● Locate, sign out and deliver office records requested by staff and clients.
● Operate computer to enter and retrieve data and type correspondence and reports. WORK EXPERIENCE:
04/12/2023 to current
Raising Cane's- Homestead, FL
Crew Member
Responsibility of providing a positive Customer experience, including ensuring all food orders are prepared to Raising Cane’s standards and working in various areas of the Restaurant (e.g., Front Counter, Dining Room, Kitchen, and Drive-Thru).
12/4/2021 to 04/09/2022
Alorica- Homestead, FL
Customer Service Representative - Retention
Offered customized solutions, identify sales opportunities and provide service for millions of customers
– one at a time
Provide personalized recommendations of DIRECTV/AT&T products and services. Handle customer service calls ranging from billing and payments to plan changes and upgrades. 08/2014 to 12/2014: received county job offer for recreations. I resigned from Degree 1st yet was delayed in the hiring process with the county (physical, state-wide background check, drug screen, etc.) for 2 months. During that waiting period I received a job offer from IQOR and began working full time. County only offered part-time.
IQOR – Lauder Dale Lakes, FL
Puritan's Pride Product Specialist, 11/2014 – 05/2015
● Handle high call volume consisting of documenting and processing class complaints from customers and following the SOP. Must meet Key Performance Indicators (KPI's) established by the department.
● Provide product information to all of our customers.
● Communicate and process investigations through email and social media.
● Handle complaint returns.
● Provide investigation resolutions to our customers.
● Process and place orders as needed.
● Schedule flexibility when needed.
Degree 1st - Coconut Creek, FL
Customer Service Representative, 03/ 2014 - 08/ 2014
● Speak with potential college students via outbound calls.
● Find out their fields of interest and provide them with 3 schools to consider.
● I would set up consultations between potential students and colleges/trade schools. Global Response – Mar-gate, FL
Customer Service, 09/2013 - 01/2014
● Assist new and existing customers with their purchase of yearly scheduled planners, calendars and refills.
● Updated customers’ accounts with change of address, billing and shipping when necessary.
● Created manual order invoices for tenured customers via fax, phone and email.
● Processed payments with credit cards, money orders and checks. United Collection Bureau – Davie, FL
Debt Collector, 05/2011 - 05/2013
● Receive payments and post amounts paid to customer accounts.
● Locate and monitor overdue accounts, using computers and a variety of automated systems.
● Record information about financial status of customers and status of collection efforts.
● Locate and notify customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment.
● Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
● Advise customers of necessary actions and strategies for debt repayment. Direct Star TV Sales – North Miami, FL
Customer Service Representative, 10/2008 to 05/2009
● Provided general customer service, facilitating answers, appropriate information, and effective and efficient handling of customers’ calls.
● Answered questions from and provided information to customers about their accounts..
● Processed all account-related requests, issues, and concerns, and provided clear answers.
● Documented the content of all calls and the actions initiated as a result.
● Transferred customers to the appropriate party for further assistance from manager or other departments.
Bank of America - Ft. Lauder, FL
Senior Collector, 2/2007 to 11/2007
● Handled routine outbound or inbound calls at any stage of delinquency, up to and including the recovery area.
● I solve more complex billing problems and inquiries.
● I utilize understanding of collections and recovery organization, policies, procedures and systems while negotiating more complex payment programs or arrangements with minimal guidance. American Express - Ft, Lauderdale, FL
Credit Analyst, 3/1999 to 10/2007
● Gathers and analyzes loan applicants’ financial data to evaluate risk.
● Assesses creditworthiness of individuals, companies, and institutions.
● Collaborates with other financial experts to approve or deny loans.
● Makes recommendations about whether to increase, adjust, extend, or close lines of credit.
● Undertakes risk analysis using regional, sector-specific, environmental, and other financial data.
● Analyzes data to verify information and uncover fraud. EDUCATION
Carol City Senior High School - Miami, FL
Honors Graduate, 1995
SKILLS
Excellent oral and written skills Strong negotiation skills; excellent organizational skills; self-motivated and result oriented: 45 Wpm, Microsoft Word, Excel, Windows, PowerPoint, Photoshop, and, Lotus 7.0
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