Gina Seo

Glendale, CA 323-***-**** adxbbx@r.postjobfree.com LinkedIn

WORK EXPERIENCE

Kameo Health Los Angeles, CA (Remote)

Customer Success Manager Mar 2022 - Oct 2022

● Showcased exceptional performance and leadership by earning two promotions during tenure at Kameo.

● Led customer onboarding, launches, retention, and growth for a portfolio of +75 accounts within the entertainment industry including MGM, Disney, Netflix, Amazon Studios, A24, HBO, and others.

● Achieved a 95% customer satisfaction rate by personalizing service and cultivating strong relationships through training, providing support, proactively anticipating needs, troubleshooting, and driving engagement through initiating consultative touch points.

● Collaborated closely with internal cross-functional teams and stakeholders to collect customer feedback, drive referrals, prioritize feature requests, and implement new features (e.g. product documentation, and customer-facing interface updates) expanding user engagement by 10%.

● Developed and presented strategic plans to clients to identify opportunities for growth and improvement. Sr. Account Management Coordinator Aug 2021 - Mar 2022

● Proactively identified the need for platform adoption for 80+ Account Management clients and executed the training and onboarding process resulting in a 50% increase in product adoption.

● Delivered an elevated level of customer service for in-clinic and VIP concierge requests, cross-managing 50+ individual testing events per week on the Kameo platform and Google calendars across prospective regions. Production Coordinator May 2021 - Aug 2021

● Facilitated executing large-scale testing events with up to 150+ crew members with key industry-leading film studios for on-site testing events.

● Procured all testing supplies, supervised the medical staff’s responsibilities, and documented all the patient’s testing activity on the Kameo platform while interfacing daily with the client’s Health and Safety team and lab partners. Bread and Salt Hospitality Los Angeles, CA

Operations and Guest Relations Specialist Jan 2018 - Jun 2019

● Facilitated the successful launch of 3 luxury furnished & serviced properties in Los Angeles, generating $3.5M in revenue by end of 2020.

● Created operational systems for 19 departments, boosting guest satisfaction ratings upwards of 25%.

● Implemented processes to standardize guest feedback handling; successfully documented over 600 customer experiences in Salesforce, ensuring all facts were logged accurately. Allscripts Healthcare Solutions Chicago, IL

Client Sales Executive Aug 2013 - Jun 2015

● Successfully engaged and built relationships with healthcare providers to promote and sell healthcare IT solutions, specializing in referral management.

● Demonstrated 90% long-term customer retention by onboarding an average of 30-50 new clients quarterly through successful platform demos for nationwide hospital groups and strategic account management.

● Progressed sales growth by achieving a consistent 110% of total monthly & quarterly targets, yielding an annual quota of

$3.6M.

Cars.com Chicago, IL

Account Manager Nov 2011 - Aug 2013

● Coordinated and managed onboarding for an average of 56 clients monthly for efficient system usage, resulting in a 95% increase in client retention.

● Secured collaborative working relationships with 400+ dealerships by actively listening to & addressing their needs, and providing personalized consultancy service.

● Monitored over 250 accounts daily, identifying & providing solutions for any underperforming ones to ensure client satisfaction & achieve a 97% retention rate.

EDUCATION

Southern Illinois University Carbondale, IL

B.S. Integrated Marketing Communications

SKILLS & INTERESTS

Skills: Microsoft Office Suite (Excel/Powerpoint), GSuite, Loom, Hubspot, Salesforce, Asana, ProductBoard, Mailchimp, SaaS Interests: Community Engagement, Diversity, Equity & Inclusion Initiatives, Direct Aid & Social Action, Music, Hiking

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