Customer Service C

** ***, ****

Bhavya Sampat

Software Engineer

Skilled in Java and Sql. To work in a challenging company that will provide me the best possibility of growing within it and allow the development of my skills in favour of the company’s mission to achieve my goals & company’s goals.

************@*****.** +918*********

Hyderabad, India linkedin.com/in/bhavya-sampat-00a628107 github.com/bhavya1092

WORK EXPERIENCE

Customer Service Professional

Sitel Group

12/2020 - 02/2023, Hyderabad, Telangana, India

It is UK and Ireland International Chat and Email process by Just-Eat. 1. Quality of food 2. Quality of Service 3. Late Order 4. Food Poisoning 5. Order Canceled. 6. Food Not Delivered. 7. Incorrect Order 8. Incorrect item. Tools like : Zendesk, Zoopim,lookup tool and Slack. Software Engineering

JPMorgan Chase & Co - Internship

06/2020 - 06/2020, Hyderabad, Telangana, India

You’re going to assist with some development of an alternative way to visualize and analyze share price data for our traders – this will alert them of potential trading opportunities.

Technology Consultant

Deloitte · Internship

06/2020 - 06/2020, Hyderabad, Telangana, India

Modules : Understanding cloud's, Discovery client, Design and Business case,Conduct a market scan, consideration of mobilisation Further analysis and solution, define the project approach and at last presentation.

Customer Service Executive

Conneqt Business Solutions Limited

03/2018 - 09/2019, Hyderabad, Telangana, India

It is an Tata sky chat process like billing issues,technical issues, product information showcase information, recharge information, recharge issues,Dispute chats multi-tv connection information and booking. Tools Like : Sebiel.

EDUCATION

Bachelor of Technology - CSE

Jawaharlal Nehru Technological

University/Hyderabad, Telangana, India

Activities and societies: C C++

JAVA DBMS DATA

STRUCTURES OBJECT

ORIENTED PROGRAMMING

OPERATING SYSTEMS

SOFTWARE ENGINEERING

DESIGN AND ANALYSIS .

SKILLS

Java Sql Web Design Spring MVC

Hibernate Data Analysts Data Structure

Python Digital Marketing

PERSONAL PROJECTS

E-commerce Website:

In this we used two end’s shopping cart front end (web-app) & shopping cart back (quick start) to develop a gaming site providing from category, supplier, product .Providing user access. we used crud operations (creating, removing, updating and deleting) from H2 database and languages used spring, hibernate, html, css, core java, jsp, bootstrap.

Collaboration:

In this we use two end’s Hangout front end(web -app) & Hangout backend (dynamic) to chat & mail providing user access.We used crud operations (creating, removing, updating and deleting) from Oracle database and languages used spring, hibernate, html, css, core java, anjular-js.

ACHIEVEMENTS

Certification of Participation for Tam V2.0

(09/2014 - 11/2014)

SLACK Clone Project Bootcamp (09/2020 - Present)

CERTIFICATIONS

Masterclass - Introduction To Product Management

Tableau for Beginners AWS for Beginners

Business Analytics Python for Data Science

The Fundamentals of Digital Marketing

Certificate of Proficiency in Microsoft office 2007 WOW+ Getting Started with Excel - Basics & Advanced

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