Hr Assistant Customer Service
Resume:
Summary:
Detail-oriented, Human Resources & Administration with 06+ years of
experience and a zest for solving complex problems. seeking to use proven operation management and design skills to improve quality, reliable, organized team members & employees hiring and onboarding, performance management & HR records.
Experience
HR Recruiter, HR coordinator & HR assistant
(March 2021 to Present)
Rukin Al Basmah Building Contracting LLC- U.A.E
Role & responsibilities: -
• Conducting interviews and filtering candidates for open positions.
• Schedule meetings, events, interviews, etc.
• Maintaining and update employees’ records (in an HRIS)
• Assisting with payroll & administration.
• Answering all internal and external HR-related queries and requests
• Greet customers warmly and as certain problem or reason for calling. Prepare HR documents, like employments contracts and new hire guides.
• Resolve customer complaints via phone, email, or social media Organize and maintain personal records.
• Make monthly reports for head office which contains the issues with departments
• Provide the job training to the new members who joined the Company.
• Maintaining Employee documents i.e., Passport, Visa, EMID & Medical Certificate.
• Monetarize documentation on daily basis & carryout admin activities and file Documents.
• Responsible for handling Employees & Customer queries in Outlook mail, WhatsApp & Calls.
• Delight coordination with management for continued a smooth operational running.
• Resolving customer complaints, managing database records, drafting statusReports on customer services issues.
• All times, be responsible for making sure staff up hold camp rules and regulations.
• Meet daily with Director and pass on every relevant information.
• Perform Executive and Administrative support duties that are highly sensitive & confidential
• Strong communication ability (oral and written)
• Assist with day-to-day operations of the HR functions and duties
• Provide clerical and administrative support to Human Resources executives
• Process documentation and prepare reports relating to personnel activities.
• (Staffing, recruitment, training, grievances, performance evaluations etc.)
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
• Keep up-to-date with the latest HR trends and best practices.
• Complete termination paperwork and exit interviews. IRAN SIDDIQUE
Contact
Address:
• Sharjah, U.A.E
Phone:
Email:
• ****************@*****.***
Skills Highlights
• Results-oriented
• Ability to supervise
• Operability and commitment
• Resistance to stress
• Problem Solving
• Time management
• Ability to work independently
• Documentation
• Customer service
• Effective Time Management
• Team management
• Decision making
Languages
• English
• Urdu
• Arabic
Interests
• Chess to unwind, destress, and
keep the mind sharp
• Travelling
• Playing (Cricket, football, etc.)
• Watching movies
Certificates
International spoken English
Basic information Tech
TEFUL
Public relation officer & Customer care services:
(Feb 2019- 2021)
Hammad al Daheim Dubai- U.A.E (Groups of companies) Responsibilities:
Well known about all the online sites related to labour and immigration.
ENDRD, DED, ICA, MOHRE, ERP, CRM, renewal work permit, cancellation & all states Insurance.Record
Management – update visa administration information Submit documents for Visa administration and Work permits Submit documents for Commercial and Trade Licenses business requirements
Advise Management of best alternative work permit activities for staff in the processing of Visas
Provide continuous advice in regards to the new rules in the governmental departments.
Providing Visa Case Study on every visa type individually Providing PRO Daily Report to the HR to update the recruitment report.
Submit documents to the Post Office or Labour office – Visa submission
Paying Labour Office Fees. / Change Of status Fees / Transfer Visa Fees / Relative Labour Card Fees/ Paying Bank Guarantees Meticulous HR/ PRO Customer Service with record management, streamline process and data to drive efficiencies. Answering employee’s questions about Labour & Immigration related issues and their contracts.
Reviewed and reconciled the assigned accounts daily using / and reviewed all information for account closing process regarding visa processing.
HR assistant: - (2016 – 2018)
Gulf departmental store ajk Pakistan
Maintains accurate and up-to-date human resource files, records, and documentation.
Provides clerical support to the HR department.
Conducts or assists with new hire orientation.
Proficient with Microsoft Office Suite or related software. Assist with performance management procedures.
Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management.
Education
M.A - English (Literature/ Linguistics)
AJK university of Pakistan
(2016-2018)
Additional Information
I.T SKILLS:
• MS Office
• ERP
• CRM
• GRP
• Adobe Photoshop
• Hardware Deployment
• Data analytics.
Personal Details
Name: Irfan Siddique
Date of Birth: 10/12/1994
Nationality: Pakistan
Marital Status: Single
Gender: Male
Declaration
The particulars given above are true to the
best of my knowledge and I hereby confirm
that I shall abide by the rules and regulations
of your esteemed organization in the event of
my selection.
Contact this candidate