Operations Manager Senior

OMAR CANALES

*** ****** ***** **. *******, MI ***10 989-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Highly dependable, performance-driven and adaptive Human Resources Specialist with proven experience leveraging diverse background to accommodate various professional requirements. Pinpoints strengths and weaknesses, mentoring candidates throughout HR process to maximize performance. Coordinates resources effectively, managing projects from start to finish to achieve ROI and growth. Cultivates use of talent management systems to grow business, expand reach, increase market footprint and improve employee morale. Modifies training methodology according to unique needs of personnel. Leverages benefits and perks, maintaining high overall employee health scores. Adjusts smoothly to high-intensity retail environment, collaborating with colleagues to ensure traffic flow, customer satisfaction and end-of-day finishes.

AREAS OF EXPERTISE

Project Coordination

Inventory Control Systems

Training & Mentoring

Presentation Design

Resource Management

HR & Recruitment

Video & Social Media

Team Advocacy

PROFESSIONAL EXPERIENCE

LOVE’S TRAVEL CENTER MUSKEGON, MI 2020 – PRESENT

Senior Operations Manager

Trained new candidates regularly, onboarding five department general managers from other industries. Instructed new hires, facilitating transition of expertise from previous roles to new operations. Leveraged bilingual Hispanic background to ensure clear communication and personalized training, documenting responsibilities, expectations and performance.

Coached and mentored more than ten operations managers. Gained perspective on necessary skills, adopting hands-on approach to employee development and performance. This involved cross- functional training and tracking of benchmarks to ensure success.

Assisted with recruiting efforts, leveraging online resources and local colleges. Conducted research on potential sources of new talent, gaining visibility and interest via job fairs and other points of contact. This led to successful interviewing with general manager and selection of qualified candidates via online application system.

Oversaw initial analysis of applications, reviewing more than 20 candidates. Targeted key areas of expertise aligned with job descriptions, filtering shortlist for in-depth analysis.

Continued reinforcement of initial onboarding and training in basic SOPs, highlighting divisions in inventory, accounting and audits. Trained sales and shift leads toward promotion and professional growth.

Presented and instructed new hires on benefits distribution. Communicated processes involved in 401(k), dental and health benefits. Highlighted value of company bonuses for new hires, promoting morale and encouragement. Documented sick time and vacation days. Omar Canales

Résumé Page Two

PROFESSIONAL EXPERIENCE (Continued)

Adapted to fast-paced environment, shifting from store management to tire care and retail. Promoted sales growth. Ensured team training and world-class service. AWARDS

NAIA Leadership Award

Lebanon, TN

EDUCATION

MBA in Strategic Leadership

Cleary University, Howell, MI

Bachelor of Business Administration

Life University, Marietta, GA

Associate in Business Management

Muskegon Community College, Muskegon, MI

989-***-**** ***********@*****.***

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