Customer Service Store Manager
Resume:
Tiffany
tiffanie.dotts@gmail.c
om
Chicago, IL 60620
SUMMARY
Customer-oriented Store Manager offering over eight years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. SKILLS
Store operations oversight
Employee supervision and motivation
Store opening and closing procedures
Operational budgeting
EXPERIENCE
Area Leader
Chicago, IL
DD's Discount/ Jul 2018 to Current
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control. Strengthened work flow productivity by hiring, managing and developing top talent. Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Store Manager
Chicago, IL
Dollar Express/ Mar 2016 to Jul 2017
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Strengthened work flow productivity by hiring, managing and developing top talent. Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Store Manager
Chicago, IL
Family Dollar/ Sep 2013 to Mar 2016
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw inventory management through cycle counts, audits and shrinkage control. Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
EDUCATION AND TRAINING
High School Diploma
Midwest High School Jun 2010
Chicago, IL
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