Appointment Scheduler Collections Agent

CG

CHRISTIN GREEN

adxb9k@r.postjobfree.com 229-***-**** Jonesboro, GA 30236

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Team management

Sales/Collections

Multitasking

Kaiser Permanente Morrow, GA

Medical Appointment Scheduler

09/2021 - Current

Gathered personal and insurance information from each patient. Completed registrations for laboratory work, surgical procedures and radiology.

Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Answered average daily phone calls to schedule appointments and address patient inquiries.

Bank of America Kennesaw, GA

Financial Services Representative

01/2015 - 08/2021

Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans. Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.

Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.

Expanded customer relationships by maintaining regular follow-up processes and rapport.

Provided clients with information on bank accounts, institutional policies, financial products and related services.

Developed and maintained relationships with customers and assisted in generating sales opportunities.

Developed and maintained relationships with customers while generating sales opportunities for financial products.

Monitored and fulfilled customer banking requests by assessing customer requirements.

Exercised judgment when dispensing information to maintain confidentiality of sensitive information.

Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.

Processed loan applications and financial transactions following company procedures.

Summary

Skills

Experience

Maintained records of accounts.

Prepared and posted monthly statements to customers and collected overdue payments.

Farmers Home Furniture Fayetteville GA

Credit Manager

10/2013 - 06/2015

Worked with management to evaluate credit strategies and develop improvements.

Managed reporting, documentation and recordkeeping requirements for department.

Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors.

Collaborated cross-functionally with sales, management and other departments to maintain effective operations.

Completed ongoing professional training to facilitate accurate and productive credit management.

Submitted delinquent accounts to collections department or outside resources.

Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues. Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.

Verified accuracy of credits monthly.

Maintained current and accurate cash balances for all programs, departments and projects.

Farmers Stockbridge, GA

Collections Agent

10/2012 - 10/2014

Identified past due accounts and contacted account holders to arrange payment.

Contacted customers and explained debt management to encourage timely debt payments.

Updated account status records and collection efforts. Created repayment plans based on account holders' financial status and repayment abilities.

Resolved billing discrepancies and customer credit issues. Monitored accounts to identify overdue payments and pursue timely remedies.

Followed fair debt practices and regulatory guidelines when managing collections process.

Maintained accurate records and reported on collection activity and accounts receivable status.

Recovered lost revenue by persistently reaching out to customers with past due accounts.

Placed outbound collections calls daily to approximately 50 account holders.

Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.

Albany Technical College Albany, GA

Some College (No Degree)

Education and Training

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