Mortgage Underwriter Voice Process

RESUME

NAME: MONISHA RAMACHANDRAN

CONTACT NO: 701*******

EMAIL ID: **********@*****.***

AIM: To use my knowledge and skills into productive use for my personal and professional growth.

EDUCATION :

DEGREE/ SCHOOL

INSTITUTION

%

10th std

La chatelaine junior college.

Alwarthirunagar, chennai - 60092

61%

12th std

La chatelaine junior college.

Alwarthirunagar, chennai - 60092

81%

BCOM (Bank Management) (2018 graduate)

SSS Jain college for women, Tnagar. Chennai

85%

EXPERIENCE

1.TELEPERFORMANCE ( July 2019 - March 2020 )

JOB DESCRIPTION : Mortgage underwriter - International voice process

* Interacting with UK clients over Phone & emails.

* Analyse client's income documents to approve home loans.

* Negotiate with UK clients for the loan amount.

* Check credit scores in registered web portals to verify credibility.

2. MIRAMED AJUBA ( October 2020 - October 2021 )

JOB DESCRIPTION : Patient caller/Ar caller - International voice process

* Inbound calls - Answer call from clients regarding medical bills.

* COLLECTIONS, GETTING PAYMENT FROM PATIENTS FOR THEIR MEDICAL BILLS, FOLLOW UPS WITH US CLIENTS

* Get payments over the phone from clients.

3. ACCESSHEATHCARE ( October 2021 - Present )

JOB DESCRIPTION : Ar caller - International voice process

* Calling insurance to get medical claim status.

* Checking insurance status over the phone, inquiring on denials and sending it for further processing to receive payments.

* On call negotiation

4. ELITE CREW CONSULTING (February 2023 – May 2023)

* Handling calls from US customers for Technical problems

* L1 Tech work, diagnosing technical problems faced by customer with their devices (Printer, Laptops, Desktop)

* Transferring calls to L2 for advanced troubleshooting and fix

* If required selling one time or one year service plans to the customers for their devices.

CURRENT CTC: 5,60,000 P/A ( 40,000 P/M )

SKILLS

●Quick learner, Team handling skills

●Communication skills

●Knowledge in MS Excel and MS word

●Positive attitude towards work

●Typing skills

EXPOSURES

1.Vice chairperson of SSS Jain college (2017-2018)

2.Awarded meritorius performance in respect of subjects like Financial accounting, business management, economics, company law.

3.Participated in 'Investorsmeet" held in ITC grand chola.

DECLARATION

I hereby declare all the cited particulars are true to the best of my knowledge and belief.

[R.MONISHA]

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