Accounts Receivable

PERSONAL DETAILS

Name: Nonjabulo Tricia Kekana

ID: 850**********

Cell: 073-***-****/ 081-***-****

** ***** ******. ************. ****

Drivers licence: Code C1(10)

Email: ***********@*****.***

BEHAVIOURAL SKILLS

Fast learner and easy to adapt to new systems, methods, and techniques.

Well organized with excellent communication skills.

Able to handle pressure and meet my deadlines on time.

Able to use my own initiative.

Willing to go extra miles when needed.

Great personality with positive attitude

Maintain strict Confidentiality

Time management

Love to work with complex numerical data

Key Skills

Competency in acting independently and also a team player

Communication skills

Interpersonal skills

Accountable and with credibility

Good planning and organizing skills

Written and verbal communication skills

Good analytical skills

Attention to detail

Capture data within database, spreadsheet and tables

Excellent proofreading skills

Customer focus and responsiveness

Excellent knowledge and skill of administrative and secretarial service

Problem solving skills

Strong Computer literacy

EDUCATION

Institution: Tshwane University of Technology

Qualification: National Diploma in Cost and Management Accounting

Year: 2022

Major Subjects: Accounting, Management Accounting, Auditing and Taxation

Institution: Tshwane University of Technology

Qualification: National Higher Certificate in Accountancy

Year: 2019

Institution: Lindile Secondary School

Qualification: National Senior certificate(Grade12

Year: 2006

EMPLOYMENT

Company: South African Revenue Service

Department: Call centre agent

Specialty: Debt Collection agent

Dates: From 03 Jan 2022- 31 October 2022

MAIN RESPONSIBILITIES:

• Active Listening- Concentrates on client. Listens without interrupting

• Communication Skills- Able to communicate effectively with others

• Computer Literacy- Able to effectively handle Microsoft Office programmes. Able to effectively capture and interpret transactions on all relevant SARS systems for area of work.

• Customer Relationship Management- Applies concepts of knowledge and skill and requires guidance but not constant supervision

• Customer Understanding- Implements administrative processes for the gathering of client information

• Efficiency Improvement- Contribution towards process and team efficiency

• Financial Acumen- Knowledge and understanding of basic accounting principles and procedures

• Handling difficult calls - Able to diffuse difficult situations with patience and a willingness to help

• Product Knowledge- Knows product and service futures well, able to match customer needs accordingly

• Query Resolution- Knowledge and application of query resolution methodology and principles

• Standard operating procedure compliance - Demonstrates the relevant level of knowledge of and compliance with relevant standard operating procedures

• SARS Systems Products - Knowledge and understanding of tax laws

• Tax Knowledge - Knowledge and understanding of tax laws

• I would Ensure that all walk-in inbound and outbound queries for a single tax product are promptly, effectively & efficiently answered or resolved.

• I would attend to all multi channel account enquiries received, in respect of outstanding debits, credits, penalties & interests with regards to all taxes.

• Also Communication of transactional outputs and queries in area of work.

• And I would Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.

• I always Planned and organized my own work in an effective and efficient manner to reach agreed performance objectives.

• Reporting on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.

• Deliver on contracted performance objectives according to set procedures and agreed service level agreements.

• I Embrace change initiatives and positively contribute to the success thereof within area of accountability.

Company: Edcon Pty Ltd

Department: Finance

MAIN RESPONSIBILITIES:

Position: Accounts Receivable

Date: 15 January 2013- 22 September 2017

Prepare and issue invoices

Follow up on payments(collection)

Reconciliation of customer accounts

Load debit orders on the bank for approval

Handling customer queries of accounts

Investigating and resolving any irregularities or enquiries

Order stock

Prepare and send purchase orders

Load invoices received on the system

Prepare monthly recons for payments

Load payments on the bank and submit for approval

SYSTEM SKILLS

Computer literacy:

MS (2013),

MS Word

Ms excel

MS outlook

Ms office suite

Online Optical

Postilion Portal (EFT Exception Report)

Data analysis

Effective communication

SAP

Efiling

VAT, PAYE, CIT, PIT

Reason for leaving: Contract ended

AVAILABILITY: IMMEDIATELY or IN ONE MONTH

REFERENCES

Name: Mr James Baloyi

Company : South African revenue service

Occupation : Senior Manager

Contact : 066-***-****/ 082-***-****

Name : Miss Mapula Manamela

Company: South African Revenue Service

Occupation : Ops Manager

Contact : 060-***-****/ 083-***-****

Name : Mr Joseph Bonga

Company : Lighthouse Chapel International church

Occupation : Pastor

Contact : 063*******

Contact this candidate