Service Representative Customer
Resume:
Elaine C. Braddy
Austin, Texas
***********@*****.***
OBJECTIVE
To obtain a lead generation position/telemarketing/insurance position that will allow for upward mobility
ABILITIES
Customer Service
Telemarketing/Outbound dialing/Lead generation
Inbound Calls
Building Rapport
Insurance (P&C Products)
Quoting and Issuing Policies
Cross Selling
Detail Oriented
Office Manager
Fax, Copy, Scan
Employment History
Marketer
11/2020-03/2021 Farmers-Cepeda Agency Austin, Texas Outbound dials to prospective customers. Offered free auto and home quotes. Gathered pertinent information and transferred call to available producer or scheduled an appointment. 100 plus calls daily. Made many follow-up calls as needed. Notated 1
CRM
Customer Service Representative
11/2019-01/2021 Farmers-Spears Agency Austin, Texas Inbound calls from customers. Policy changes. Serviced book of business. Put together auto and home quotes. Explained coverages. Collected down payments. Sent out paperwork for e-signatures. Fax, Scan, Copy, Email. Responsible for upselling. Insurance Service Representative
03/2017-04/2019 Texas Farm Bureau Pflugerville, Texas Inbound calls from customers. Policy changes. Serviced book of business. Put together auto and home quotes. Explained coverages. Collected down payments. Sent out paperwork for e-signatures. Fax, Scan, Copy, Email. Responsible for upselling. Customer Service Representative
01/2016-02/2017 Farmers-Lloyd Loya Agency Austin, Texas Inbound calls from customers. Policy changes. Serviced book of business. Put together auto and home quotes. Explained coverages. Collected down payments. Sent out paperwork for e-signatures. Fax, Scan, Copy, Email. Responsible for upselling. Sales Agent
09/2015-01/2016 Harte Hanks Austin, Texas
Answered inbound calls from customers needing to make a selection for medical insurance. Looked up providers and prescription drugs. Went on-line and walked customers through applying for a subsidy on the market place. Signed customers up for new plan. Responsible for retention of customers.
2
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