Management Specialist Customer Service
Resume:
Barbara L. Gleason
*********.**@*****.***
To whom it may concern
I feel I would be an asset to your company due to the following.
More than twenty years of experience in fostering teams to success. I possess strong organizational, communication, technical, business, qualifications. As well as an Assoc Degree in Supervisory Management. Over twenty years of hands-on experience in the area of production/
manufacturing supervision. Thrive
in controlled chaos and emergency situations. Highly motivated and have an inherent ability to lead.
Work History Krist Oil Co.
Feb 2019 to Current
Manager Dillon Sanchez 715-***-****
Duties include but not limited to. Supervise, train, motivate and lead employees to maintain enthusiastic customer service.
Ensure customer transactions are taken in a prompt, accurate and courteous manner.
Resolves customer complaints. Takes inventory of stock during shift
to determine ordering needs and
quantity of supplies required to prevent shortages.
Counts cash on hand at shift change and at closing to determine shortages or overages and prepare bank deposit statements.
Department of Corrections State of Wisconsin
July 2017-Jan 2019 (ve
Supervisor-Jared Crampton Phone 563-***-****
Contracted through the Mark Talbot Recovery Systems working for the Dept .of Corrections specializing in in the provisions of mental health, substance abuse, case management, transitional living, and related rehabilitation services in an
outpatient and residential settings.
My goal is to promote the character, physical welfare and spiritual as well as emotional wellbeing of my clients. I am currently doing nine daily residential home checks for five clients to ensure a well-balanced transition into society.
Department of Family Services Marinette County Foster Parent September 2017 to Feb 2019 Supervisor-Denise Kunze Phone 715-***-****
Providing skilled care, discipline and nurturing of any child placed in my home. Operating as a parent, a behavior management specialist, a mentor, a guide, a protector and advocate. Meet child's basic needs
for food, shelter and clothing.
Provide for child's educational, physical, mental and health needs. Provide adequate supervision on a 24 hour basis. Administer all prescribed medications as directed. Provide transportation to all counseling, court, assessment testing and medical management.
Tyco Int
Aug 2014 to May 2017 Production Supervisor Manager Eric Breitl
Supervise and assist in the setup, operation, troubleshooting and maintenance of various assembly equipment and machining centers.
Implement lean techniques and principles such as SS, standardized
work, waste identification and
elimination, value stream mapping, team based multi-skilled workforce, one piece flow technology, visual factory concepts, and total productive maintenance.
Plan and lead the activities of production processes and personnel during the manufacturing/assembly of products.
Partner with the Value Stream Manager, Sr. Operators, Production Planning, and Materials departments to establish production priorities and plans.
Direct production operations in accordance with established priorities and sequences for
manufacturing products using
knowledge of production processes and methods, machine and equipment capabilities and skilled labor.
Analyze production schedules to estimate work requirements for completion of job assignments and adjust to meet scheduled requirements.
Assist Quality Assurance and Manufacturing Engineering personnel in testing, troubleshooting and modifying processes to improve production methods, equipment performance and quality of products.
Advise managers and support
teams of production issues and
offer suggestions for changes in working conditions, design, test, production procedures, and the use of equipment.
Meet or exceed goals established for safety, quality, schedule attainment, labor efficiencies, scrap, rework, training, and any other production related goals.
Initiate, suggest, and implement plans to motivate, empower, and develop workers to achieve work goals in a team environment.
Implement lean techniques and principles such as 5S, standardized work, waste identification and elimination, value stream mapping,
team based multi-skilled workforce,
one piece flow technology, visual factory concepts, and total productive maintenance.
Education
Kaukauna High School
Class of 1989 General Studies
University of Wisconsin Oshkosh 1989 - 1991 General Studies
Fox Valley Technical College
2003-2005
Assoc Degree Supervisory Management
Certificates
Certified Level Three Foster Parent Integrated Resource Management
Lean Manufacturing
SIX SIGMA
Supervisory Team Building Leadership development TEAM Management
Certificate of Completion from Dale Carnegie Leadership Development Program
First Aid• First Responder CPR (Infant, child, and Adult) AED
Train the Trainer for Powered Industrial Truck Safety.
Responsible Beverage Server license(needs renewal) Achievements
Outstanding Leader of the Year 2004 Henry Timbell Scholarship 2003
Six Month Lean Internship awarded from Ariens Co
Student Body Lt. Governor 2003
Student Body Parliamentarian 2004
Leader of Student Activities committee 2005.
Skills
Excellent written and verbal communication, I have the ability to stay calm in emergency situations as well as outstanding interpersonal skills, Team building, Time Management, Excel, Powerpoint, Access, Internet, Outlook,10-key, Bills of Lading, P & L reports, KPI reports, Bill of Materials software, Log Pro software, Quicken, Create, plan, schedule, organize, and conduct production, Lean Process improvement, and safety meetings.
Proficient in Microsoft word,
Accounts receivable/payable as well
as having experience with
Quickbooks 2007. Group motivational speaking. Ability to lead in any type of manufacturing environment. GPS EDI, OSHA safety certified, aware of Wisconsin DOT rules and regulations.
Contact this candidate