Store Clerk Customer Service

Monique J. Mason Dupree

*** ******* ***** ● Hampton, Virginia 23661 ● 913-***-**** ● *******.********@*****.***

EDUCATION:

Business Admin/Digital Marketing, Bachelor Degree candidate 2026, Liberty University, 2020-present

General Course, Thomas Nelson Community College, Summer 2019

Diploma, Hampton High School, Hampton, VA, June 2017

CPR, First Aid & AED certified November 2017

Computer Skills: Internet (Internet Explorer, Mozilla Firefox), Microsoft Office

PROFESSIONAL EXPERIENCE

State Farm: Claim Associate, Dunwoody GA Aug 2021- present

Licensed in insurance in all states.

Navigate and analyze State Farm applications including coverages and deductibles.

Efficiently work on two monitors and multiple webpages simultaneously.

Provide excellent customer service and communication skills; always polite and professional.

Answer incoming calls and proficiently collect all necessary information regarding insurance claims.

Review applicable coverages and deductibles with customers; and answer other various questions.

Set up rental cars, repairs and towing for customers while putting them at ease.

Make outbound calls, access claims, update claims, and complete investigations.

Monitor and review emails; and organize and schedule meetings.

Excellent team player; and attend staff meetings and any other various meetings.

DialAmerica: Sales Representative, Athens, GA Mar 2021 – Aug 2021

Sales and Call Center experience for NortonLifelock products.

Acquired proper credentials to securely handle personal information and sales.

Provided excellent customer service, polite and professional at all times.

Savvy in working with different open website links simultaneously and sent appropriate information and sales conversions to supervisors.

Performed basic computer skills; documented all customer information, communications, and sales.

Knowledgeable of disclosures, clients' products, services and promotions.

Successful in upselling products and services to customers; and answered various questions.

Great listening skills, critical thinking, decision making and problem solving.

Successfully built a positive rapport across a variety of personality types, and a team player.

United States Army: Correctional Officer, Fort Leavenworth, Leavenworth KS Nov 2019 – Mar 2021

Provided armed and unarmed security and safety to military staff, visitors and inmates.

Ability to use hand restraints, skilled in unarmed self-defense, and in Oleoresin Capsicum.

Exemplified an authoritative presence while promoting safety and order in a professional demeanor.

Proven ability to respond to emergencies, maintained custody and control of military facilities.

Performed basic first aid, tactical training, and excellent teamwork in unit and battle exercises.

Excellent interpersonal skills, basic legal skills and ability to enforce rules and regulations.

Observed, evaluated, analyzed and investigated suspicious behavior and dangerous situations.

Developed written and verbal reports, and performed various administrative paperwork.

Performed physical fitness close order drills following orders of command team.

Lidl International Grocery Store: Cashier, Hampton, VA Oct 2018 – Nov 2019

Provided excellent customer service to the public, and assistance to staff and customers with courtesy.

Leadership responsibility for closing and opening the store.

Memorized numerous codes and keys for the stores standard hardware technology.

Performed and completed daily task such as, cleaning, organizing and stocking various items.

Operated cash register, handled cash transactions, self-checkout and other payment terminals.

Team player and contributed to helping the store run more efficiently.

Operated machinery such as baler, pallets and floor scrubber.

The Twisted Crab Seafood: Hostess, Hampton, VA Aug 2018 - Oct 2018

Exemplified excellent teamwork while supporting staff members and customers.

Provided excellent customer service, cleaned tables and helped close restaurant.

Greeted and escorted guests to their table in a professional and friendly manner.

Pure At Heart Childcare Center: Teacher Aid, Hampton, VA Nov 2017 - Jun 2018

Taught general education and read bible stories, and supervised toddlers to school aged children.

Provided excellent customer service to parents, and collected tuition.

Maintained the health and well-being of children, provided safe conditions and attended to minor injuries.

Optimized play environment, monitored inappropriate behavior and knowable of disciplinary procedures.

Kept attendance roster, prepared lunch and dinner, cleaned and followed sanitizing procedures.

Save A Lot: Store Clerk, Hampton, VA Aug 2016 - Dec 2016

Greeted the public in a friendly manner and provided excellent customer service.

Operated and maintained cash register, performed minor accounting, handled money, credit cards and checks.

Performed light cleaning and restocked shelfs.

Chuck E. Cheese: Birthday Host, Hampton, VA Oct 2015 - Jun 2016

Provided excellent customer service to staff and the public.

Escorted guests to tables, presented and explained party procedures and providing materials.

Knowledgeable of menu, took accurate food orders, and served food to guests.

Performed birthday songs, served cake, cleaned tables and took payments.

REFERERCE: References provided upon request.

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