Supershuttle customer service rep took inbound and outbound calls and
Resume:
Carla Anita Robinson
Updated resume
Phoenix, AZ 85031
********************@***********.***
Hardworking Reservation Agent with 5 years of experience providing top-notch service in making the reservations for the customer. Good with maintaining guest profile information in all computer systems to facilitate operations and follow-up marketing efforts. Team player with exceptional MS word and multitasking abilities.
Authorized to work in the US for any employer
Work Experience
Production Worker
Marathon Staffing - Phoenix, AZ
August 2022 to Present
Putting Lay's chips into boxes for shipment
Warehouse Associate
Staffmart Staffing - Tolleson, AZ
August 2021 to Present
It varies from job to job like stacking boxes or putting them in the section they belong before shipped. Ct Warehouse Associate
Safeway Inc./Albertson's Inc - Phoenix, AZ
May 2022 to May 2022
1. Cleaned debris from warehouse floor
2. Making sure all boxes, plastic wrap & pallets were in the right place. 3. The reason for my departure from this job was I couldn't understand what the lady was saying because she didn't speak fluent English and I didn't feel I was getting properly trained. Warehouse Worker
Nesco Temp service - Phoenix, AZ
August 2019 to August 2019
1. The position required the workers to scan the products as they were unloaded from the trucks. 2. Making sure the quantity, color & ticket were right and look for boxed product had the right lot number. Reason for not returning to this position a shipment was suppose to arrive that didn't, I'd gotten a call saying the family had an emergency so I told the lead on that shift and I left and Nesc never was invited back
Reservation Agent
SuperShuttle International Inc - Phoenix, AZ
January 2002 to August 2005
Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
Delivered exceptional service to every customer through active engagement, effective listening and well- developed interpersonal skills.
Customer Service Representative
Sloutions - Mesa, AZ
May 1993 to June 1993
Evaluated customer account information to assess current issues and determine potential solutions. Production Line Assembler
Wrigley's Business Products And Services - Phoenix, AZ October 1990 to March 1993
Retrieved correct materials from product inventory to perform various fabrication duties. Reviewed and verified all work was in compliance with sales orders and customer requirements. Assembly Line Worker
Motorola Solutions - Phoenix, AZ
June 1986 to April 1988
Smoothed surfaces to enhance alignment of parts and finishes. Inspected and tested final products to verify conformance to established tolerances. Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
Production Assembler
Dale Electronics - Tempe, AZ
August 1980 to June 1985
Packaged several lots & trays of resistors+ completed products per day and efficiently prepared shipments.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns. Quality checked diode components to determine conformance to specifications, disposing of any unacceptable parts.
Education
High School Diploma
Carl Hayden High School Phoenix - Phoenix, AZ
June 1978
High school diploma or GED
Skills
• Phone etiquette
Travel sales
Travel reservations
Telephone reception
Customer reservations
High-energy attitude
Cheerful and energetic
Adaptive team player
Courteous demeanor
Excellent multi-tasker
• Cashier as a cashier with Target it was seasonal but those 3 months gave me more experience with working on a cash register (2 years)
• Basic math
• Customer service (5 years)
• English
• Clerical experience
• Warehouse experience
• Microsoft Excel
• Computer Skills
• Assembly
• Data Entry
• Load & Unload
• Typing
• Order Picking
• Packaging
• Shipping & Receiving
Assessments
Warehouse safety — Proficient
February 2023
Using safe practices in a warehouse setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I was a cashier at Target, it was a seasonal position (3) months I was trained how to run a cash register, load and unload gift cards, checks, bank card transaction ect. The reason why there wasn't any employment from 2002 to present I was taking care of my parents until there pass now I'm back looking for employment hopefully an establishment will give a 2nd chance to show what experience I have and how quickly I learn. Thank You
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