Daniel Ming

***** ******** ** *****, ** ***** 785-***-**** adxb6m@r.postjobfree.com

Skills & Abilities

TECHNICAL

Developing varied programs in Java or Python programming languages

Understanding and use of Object-Oriented Programming

Understanding of common data structures and time-efficiency analysis

2+ years reading and writing to relational databases using SQL

Experience creating a website with HTML/CSS using Python Flask

Experience using Eclipse/PyCharm IDEs

Experience working within standard Agile/Scrum design methodologies using JIRA

Developing calculators and tools using formulas within Microsoft Excel

COMMUNICATION

Communicates effectively both verbally and in writing

Successfully presents tools and capabilities to external clients and regulators in a formal setting

Explains complicated processes simply to non-technical stakeholders and technically where appropriate

Conducts training sessions and provides teaching

PROBLEM SOLVING

Asks the right questions to ensure understanding of the problem

Thinking critically about possible approaches and solutions before committing to one

Checking throughout development to ensure all requirements will be met by a design

Analyzing business processes to identify opportunities to reduce waste

Work Experience

PRODUCT ANALYST - WORKING REMOTELY ZINNIA 11/2020 - PRESENT

I configure product features to support enhancements and bug fixes on Life Insurance products. I design, code, test, and document these changes for migration to the production environment. I create, modify, and execute SQL scripts and update small amounts of code to perform these tasks. I collaborate with a global team to investigate policy issues, research the cause/solution, and test and document the solution to allow for migration to the production environment. My work follows the software development life cycle in accordance with the Agile framework, complete with daily standups and sprint planning. I assist with validation of data and processes for client conversions including the correction of data and configuration discrepancies.

Manager: Michelle Loczy, 785-***-****; Josh Hughes, 785-***-****

BUSINESS OPERATIONAL ANALYST I - III ZINNIA 5/2017 – 11/2020

I reviewed and approved project requests, solutions, designs, test plans/results, mitigations, and system implementations. I collaborated to update operations documentation, ensuring that all processes were efficient and easy to understand. I participated in project intake, design, and triage meetings for a system of record, ensuring each change worked properly for the Operations teams. I created estimates and accurately billed time across many billable projects. I translated technical build details to operational staff and communicated operational priorities and processes to the technical teams to ensure all requirements were documented and met by every build.

Death Claim Cleanup Project: I designed and implemented procedures for a client’s death claim cleanup involving thousands of claims across several years. I managed 15+ operations associates and trained 30+ global associates on many procedures. I created and maintained many large spreadsheets of financial data, continually improving the project’s throughput through increased applied knowledge of MS Excel. I created and updated calculators and tools in Excel.

Manager: Erick Herrera, 785-***-****; Cassie Douglas, 785-***-****

ACCOUNT SERVICES REPRESENTATIVE I - III ZINNIA 5/2015 – 4/2017

After a client conversion, I was the only representative responsible for death claim processing on a very new system without fully functional written procedures. In this difficult situation I thrived by studying requirements, attending to detail, and establishing and maintaining relationships within all levels of the company and client teams. I was quickly elevated to team lead and subject matter expert. Rather than simply ensure correct payout for claims, as my job description would suggest, I became responsible for training, procedural updates, and connecting with the Delivery organization for system updates.

Manager: Laura Huntington, 785-***-****

CUSTOMER SERVICES REPRESENTATIVE GENERAL DYNAMICS IT 9/2014 – 4/2015

I assisted consumers via telephone by politely and professionally answering complex inquiries, making referrals, and escalating issues when required. I followed scripting to provide accurate and timely results that exceeded expectations.

Supervisor: Michael Berry, 785-***-**** x 2797

LEADERSHIP INTERNSHIP HEARTLAND VISIONING & TOPEKA SHAWNEE COUNTY PUBLIC LIBRARY 1/2014 – 5/2014

I worked with Microsoft Excel to enter and present data. I attended meetings, wrote meeting minutes, and interacted with community leaders. I researched community initiatives to update Heartland Visioning’s organization social media. I communicated over phone, through email, and in person to plan an event.

Education

8/2021 – 10/2022 UNIVERSITY OF MARYLAND GLOBAL CAMPUS 4.0 GPA

No Degree Obtained

Major: Computer Science

Related coursework: Computer Infrastructure, Software Engineering, Java/Python Programming, Object Oriented Programming, Secure Web Development (HTML/CSS/Python Flask), Data Structures and Analysis, Relational Databases, Algorithm Design

8/2012 – 12/2014 WASHBURN UNIVERSITY 4.0 GPA

Associate of Arts

Major: Humanities and Creative Performing Arts

Certificate: Leadership Studies

Related coursework: General Education with an Emphasis in Music Education and Leadership

2/2017 INDUSTRY CERTIFICATION

FLMI Level 1 Certificate, Life Office Management Association

Awards/Recognition

Kansas Honors Scholar 2012

Kansas State Scholar 2012

Advanced Placement (AP) Scholar

UMGC Dean’s List

Zinnia Caught-in-the-Act Award with Financial Bonus

Washburn U Presidential Honor Roll

Washburn U Academic Scholarship Zinnia Shining Star Awards

Washburn U Leadership Institute Scholarship

Washburn U Garvey Exam Scholarship

Washburn U Music Scholarship

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