Assistant Property Manager

Leah Huang

adxb6f@r.postjobfree.com

* ***** ***** ****, ****** Rock AR 72211

PROFESSIONAL SUMMARY

Throughout my career, providing superb customer service has been my focus and interest. From my job being a customer service professional, a leasing agent, and an assistant property manager, I have acquired excellent communication skill, troubleshooting & problem-solving techniques, and a team player mentality.

I believe in everybody deserve a cozy and happy place called home. SKILLS

Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) Property Management Software (Tenant File, OneSite, and Yardi) WORK EXPERIENCE

The Kroger Co., Little Rock, AR Jan 2022 – Present Customer service professional at various Kroger positions

Clearly communicate Starbucks products to assist customers to find matching drinks.

Take and prepare customs orders at Bakery.

Solve quality complaints, return, and exchange request. LHP Capital LLC, Knoxville, TN Nov 2019 – April 2021 Leasing Agent at Buffington Towers, Little Rock, AR

Take and process rent in Yardi.

Accept and run new applications in Yardi.

Take work orders, enter to Yardi, and follow through with repairs.

Conduct Move-In package.

Conduct HUD and Taxi Credit annual re-certification for residents.

Answer phone calls and handle them independently or with manager’s instructions.

Maintain various files, lists and documents.

Tour units with prospective residents.

Sweet Water Properties Management, Boston, MA Nov 2015 – Nov 2019 Assistant Property Manager/Leasing Agent

Assist in creating and implementing a resident retention plan.

Direct and coordinate the work of office and maintenance staff.

Process applications for approval and ensure the client understands the process and timing.

Show the apartment and emphasize the features and benefits of living in the community.

Handle all resident issues and repair requests promptly and appropriately.

Follow up with residents for issue resolution and repair completion.

Update weekly reports concerning various activities about the property for management’s review.

Receive, record, and prepare invoices for property manager’s approval.

Ensure that all vacant apartments are in move-in ready condition. EDUCATION

Bachelor of Science

Simon Fraser University, Vancouver, Canada

Contact this candidate