Sterile Processing Customer Service
Resume:
Kim Patrolia
**********@*****.***
Phone 504-***-****
Slidell, la 70458
Sterile Processing/ Material Management Hancock Ochsner Medical Hospital …… 1/30/2023 - Present: PRN - Part Time.
149 Drinkwater Rd, Bay St Louis, MS 39520
Duties, retrieving Accomplishments and Related Skills:
Responsible for the sterilization and cleaning of medical equipment, instruments, and supplies. Responsibilities include contaminated supplies and delivering sterile supplies, maintaining inventory, and preparing sterile instrument trays for surgeries, examinations, and procedures.
Inventory ordering medical supplies. Removing expired supplies, Counting and rotating inventory.
Operating Room Liaison 3/14/2022 - Present
Slidell Memorial Hospital
1001 Guase St
Slidell, LA 70458
Duties, Accomplishments and Related Skills:
The Operating Room Liaison coordinates and has oversight of daily activities between the Operating Room (OR) and Sterile Processing Department (SPD) to facilitate efficient case flow.
•Responsible for assisting in projects and process improvement initiatives in the OR and SPD. Promotes customer service/satisfaction through training, education, and resolution of issues on instrumentation in the OR. Perform duties in accordance to TJC, AORN, AAMI guidelines and following hospital policies and procedures.
•Assists the operating room staff in preparing the OR suite for surgery by verifying instrument(s) and trays needed are available prior to case start times. Keeps track of case flow during the day, monitors instrument needs, and notifies SPD personnel in advance of any possible additional/emergent instrumentation needs. Must be able to resolve issues or offer alternatives when necessary.
•Assists with planning and coordination of instrument turnarounds. Help communicate to the surgical team essential instrumentation information that may affect or delay surgery start time. Responds to problem calls from Surgery in regard to instrumentation and tray issues.
•Assists in the transportation of sterilized instrumentation to the operating rooms as needed. Assists in removing soiled case carts or unsterile instrumentation and scopes from the operating room department
•Ensures quality of care by assisting in the cleaning and maintaining hospital instrumentation by following manufacturers IFUs.
•Able to process and clean any instrumentation in accordance to manufacturer IFU Places instrumentation in appropriate containers using correct count sheet.
•Verifies that required instrumentation has been sterilized and is available for next day, call or weekend cases. Demonstrates knowledge and understanding of the application/use of instrumentation.
•Reports broken instrumentation to appropriate member of management. Follows through on repairs needed.
Singing River/Ochsner 05/2021 – 3/2022
SPDTech/ Acting in Charge
duties performing decontamination, preparation, sterilization and distribution of surgical instruments and medical equipment throughout the surgery center, utilizing infection control and safety practices during all phases of the process.
SPD TECH 12/2018 – 05/2021
Sterling Surgical
989 Robert Blvd
Slidell, LA 70458
Duties, retrieving Accomplishments and Related Skills:
Responsible for the sterilization and cleaning of medical equipment, instruments, and supplies. Responsibilities include contaminated supplies and delivering sterile supplies, maintaining inventory, and preparing sterile instrument trays for surgeries, examinations, and procedures.
Operating Room Liaison
Ochsner Main Campus 8/2016 -12/2018
1514 Jefferson Hwy
Jefferson, LA 70121
Duties, Accomplishments and Related Skills:
OR and Sterile Processing Department (SPD) to facilitate efficient case flow both inside and outside of the OR Responsible for projects and process improvement initiatives in compliance with contractual obligations. Promotes customer service/satisfaction through training, education, and communication with staff and physicians.
•Assists the operating room staff in preparing the OR suite for surgery by assisting in instrument and equipment preparation.
•Works cooperatively with Surgery and Central Sterile to jointly resolve issues or develop better services for surgical implementation.• Supports Surgery staff by ensuring communication with Central Sterile and facility staff prior to and during cases to ensure all instruments, disposables and equipment are present prior to surgery start time. Must be able to resolve issues or offer alternatives when necessary.
•Facilitates action required to obtain additional instruments, equipment and/or other items during surgery. Verifies that required instrumentation has been sterilized and is available for next-day, call or weekend cases.
•Provides instrument maintenance and cleaning.
•Performs inventory replacement procedures to ensure all instrumentation is in OR suite in advance of cases.
•Always communicates in a professional manner to all hospital staff and company employees.
•Transports sterilized instrumentation to the OR area as needed.
•Assists in removing soiled or un-sterile instrumentation and scopes from the OR area.
•Assists in the routing of instrumentation for routine sharpening by obtaining and completing required forms for
•documents and sends broken instrumentation out for repair.
•Ensures continuity and quality of services by providing support services in the OR suite.
•Completes documentation as required for inventory/equipment requests, instrument sets, etc.
•Meets with and works with Operating Room staff and surgeons as required.
•Presents in the hospital at scheduled time and consistently ready for work assignments.
•Performs special projects in the OR and SPD per customer needs and contract deliverables.
•Aptitude for troubleshooting in a high paced environment.
•Demonstrates knowledge and understanding of the application/use of instrumentation
•Willingly accepts assignments and performs effectively on a daily basis.
•Responds in a timely manner via phone, text and email as needed and performs needed follow up.
•Shares knowledge with co-workers through open communication and continuous upgrading of skills.
•Follows chain of command within hospital and Company regarding problems or issues to ensure proper communication and resolution.
•Knowledge of human anatomy and medical terminology.
•Knowledge and understanding of a variety of OR procedures' surgical instruments (including working parts and proper inspection).
•Knowledge of O.R. workflow, procedures, medical terminology, instrumentation.
•Knowledge of infection control and health & safety policies and procedures.
Medical Supply Tech, Sterile Processing
Outpatient Clinic Sterile Processing Section 12/2014 – 8/201 7901 Metropolis Drive
Austin, TX 78744
Duties, Accomplishments and Related Skills:
•Perform duties of a sterile processing technician.
•Operate complex steam and plasma sterilizers.
•Operate thermal disinfector washers.
•Operate automatic Endoscope Reprocessors, Minntech Medivator Advantage Plus.
•Operate manual high level disinfection station
•Perform Biological Indicator preparation and processing as well as sterilization and high-level disinfection record keeping.
•Perform High level disinfection for eye instruments and lenses.
•Clean soiled RME for minor procedures, endoscopic procedures, dental clinical procedures for a medium sized outpatient clinic. Perform collection and distribution of RME, scopes and probes Perform high level disinfection of ultrasound probes.
•Very knowledgeable on infection control and SPS processes. Level II VA -SPS certified.
Manager of Sterile Processing / Material Management/Educator of Sterile Processing 11/2001 - 12/2014
Breckenridge Level One Trauma Hospital
1501 Sabine
Austin, TX 78701
Duties, Accomplishments and Related Skills:
•Cleans decontaminates, inspects and assembles a high variety of complex surgical instruments and instrument sets including, but not limited to:
•Complex Endoscopes such as Sigmoidoscopes and Colonoscopes, DaVinci Robotic Instruments, Organ Transplant Instruments.
•Delicate Ophthalmic Instruments.
•Oversees the operation and troubleshooting of cleaning, disinfection and sterilization equipment. Such as : Cart Washers, Sonic Washers
•Washer/ Decontaminators
•Steam Sterilizers
•Hydrogen Peroxide Sterilizers
•Scope Washers (Advantage) and Scope Buddy.
•Process Instruments and Medical Devices from various accounts, Laboratories and Non-Affiliated Customers.
•Determines the appropriate reprocessing method for material received according to IFU.( Information For Use).
•Ensues Tracking paperwork and sterilization records are correct.
•Maintains Knowledge of Reprocessing, Standards, Techniques, Instrumentation and Equipment through Participation Professional Organizations of Continuing Education Programs. Develops Professional and Ethical Relationships with staff, Customers, and Vendors through communication and collaboration.
•Interacts closely with Surgical Services, Infection Control, Risk Management and Safety Departments.
•Ensures the Data Base of Instruments. Tracking System (Censitrac) is maintained and accurate.
•Responsible for acting quickly and accurately with a high level of expertise to address any situation that may occur.
Operation Supervisor 02/1989 - 08/2001
United Parcel Service
5700 Morrison
New Orleans, LA 70126
Duties, Accomplishments and Related Skills:
Responsible to train employees to load the packages correctly according to the charts on each route truck. Responsible for the packages once unloaded to be sorted to the correct area to be loaded on the correct truck. Experience and responsible for ordering all the materials and supplies needed to maintain and successfully keep a operation running on a daily basics. Responsible for timecards and payroll, and keeping up with vacations and daily schedules.
Education:
Abramson High School
Delgado Community College New Orleans, LA United States
Some College Coursework Completed
Major: Criminology
Job Related Training:
Censitrac training by vendor On the Job Censitrac
Additional Information:
Certification: Federal Government
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