Center Technician It Support

Hanafiou Barry

Alexandria, VA *****

***************@*****.*** 240-***-****

Key Skills

Systems: Windows (Vista, 7, 8, 10), Linux

Hardware: Laptops, Desktops, Intel and AMD Servers, Mobile devices

Ethernet (Coaxial, twisted pair CAT5) cables, 10 BbaseT/100 BaseT Network

Routing Protocols: OSPF, RIP, EIGRP

Network Performance: VLAN, LAN/WAN, TCP/IP, SMTP

Connectivity: Ping, ipconfig, Ifconfig, Trace Route, MSconfig

Networking: Cisco (Switching and Routing), cabling (UTP/Optical Fiber) Crimper, Punch down tool, Toner probe

Remote Access: RDP, SSH, Telnet, SecureCRT

Administration: Windows Server 2012 and 2016, Office 365, Active Directory, creating and managing users account

Software: Microsoft Office 2010/2013

Cloud (AWS): Knowledge of Amazon Web Services such as IAM, S3, CloudFront, EC2, CloudWatch, Lambda, VPC, SQS, SNS

Infrastructure as Code: Terraform

Languages: English (Fluent), French (Native Language)

Professional Experience

Data Center Operation Technician IV (DCO Tech 4)

Amazon Web Services (AWS) October 2020 to present

Amazon web service is an online platform that provides scalable and cost-effective cloud computing solutions. AWS is a broadly adopted cloud platform that offers several on-demand operations like compute power, database storage, content delivery, etc., to help corporates scale and grow

Working in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.

Troubleshooting and repair of data center hardware and networking infrastructure.

Hardware installation & decommission of enterprise hosts and cabling infrastructure.

Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.

Monitoring of DC environments using monitoring tools

Executing small projects and working with my manager in planning and executing larger local projects.

Monitoring and respond in a ticketing environment that is used and monitored by multiple internal

Structured cabling, labelling and troubleshooting of fiber/copper cables. Cloud service owners and teams.

System power supplies and cabling install, troubleshooting and repair

Documenting activities

Decommission life cycle of data center hardware

Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.

Inventory process, order replacement parts and return failed parts as required.

Replacing and rebuild critical network devices

Data Center Technician

TEKsystems (6 months project) April 2020 to October 2020

TEKsystems is a staffing company that hired me to work in one of Amazon’s datacenter in Ashburn VA.

Working in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.

Troubleshooting and repair of data center hardware and networking infrastructure.

Hardware installation & decommission of enterprise servers and cabling infrastructure.

Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.

Monitoring of DC environments using monitoring tools

Executing small projects and working with my manager in planning and executing larger local projects.

Monitoring and respond in a ticketing environment that is used and monitored by multiple internal

Structured cabling, labelling and troubleshooting of fiber/copper/telecom cables. Cloud service owners and teams.

System power supplies and cabling install, troubleshooting and repair

Documentation of activities and create/modify SOPs

Decommission life cycle of data center hardware

Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.

Inventory process, order replacement parts and return failed parts as required.

Replacing and rebuild critical network devices

Data Center Technician

Info-Ways (6 months project). November 2019 to April 2020

Info-Ways is a staffing company that hired me to work in on of IBM datacenter in Ashburn VA.

Building Intel Servers to match customers order and making sure everything is working before putting them in the rack

Liquidating (RMA) all servers that are older than 4 years old and removing all components, such as memory module, processor etc., that did not rich their end of life

Resolving hardware ticket issues via trouble ticket

Escalating complex issues

Monitoring and respond in a ticketing environment that is used and monitored by multiple internal

Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.

Executing small projects and working with my manager in planning and executing larger local projects.

Installing network device including layer two and three switches, routers (Juniper, Cisco, LB8, LY2A, L7048N)

System power supplies and cabling install, troubleshooting and repair

Filed Technician

DanTech, Inc (Three months contract) September 2019 to November 2019

A company that provides superior IT support services to companies and individuals throughout the U.S. They support and repair Dell computers equipment, as well as most other makes and models.

Troubleshooting, diagnosing and repairing computer hardware, software and network connectivity.

Configuring Operating Systems and desktop applications.

Installing and configuring peripheral equipment such as monitors, keyboards, disk drives, and motherboard.

Troubleshooting and resolving PC’s hardware conflicts

Interact with internal customers to provide solutions and resolve problems in a timely and proactive manner.

Assist employees in all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals

Contacting customers to diagnose hardware and software issues, and update the information on the company’s website portal.

Maintain all aspects of Windows-based client software, including configuration management and provisioning tools (SCCM, system image creation and management, image deploy process, migration/upgrade process), software catalogs (managing the portfolio of packaged software, keeping systems up-to-date with software versions), patch management, maintaining inventory, managing licenses, and maintaining backups.

Update and close all service calls promptly

Identifies, researches, and resolve technical issues; escalates complex inquires

IT Support

ETS BTA WAW, Conakry (Guinea) February 2013 to August 2015

A company that imports juice containers from Turkey and distributes them all over West Africa for a wholesale

Effectively maintain system functionality to ensure ongoing operations, and inventory for all computer accessories equipment associated with the information technology.

Diagnosed, troubleshoot, and resolved networking issues, including hardware and software problems

desktop hardware and software; Upgrade’s system performance by tuning and configuring the system; Responsible for allocating network resources

Monitored the company’s data base and ensured that all users have a level of access to the data base

Network, Including unity voice mail and unified messaging

Effectively maintain system functionality to ensure ongoing operations, and inventory for all computer accessories equipment associated with the information technology.

Performs network and server administration functions, including designing, configuring, installing, repairing, maintaining, and upgrading hardware, and operating systems; as well as testing and optimizing complex network software and physical infrastructure.

Maintain all aspects of Windows-based server solutions, including Authentication services, Network services and core infrastructure services (Microsoft Exchange, Skype for Business, SharePoint Server) for the company, providing simple but effective scalability, performance, and reliability.

Maintain all aspects of client hardware (desktops, laptops, peripherals, smartphones) by defining requirements, establishing standards, evaluating vendors/solutions, determining and managing system hardware refresh policies, and managing end-of-life.

Implement modifications to improve corporate speed of operations and system security measures.

Remotely diagnose and resolve requests utilizing remote tools

Assist employees in all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals

Education

Networking and Wireless Technology, 2016 – 2021

Montgomery College, Rockville, Maryland

Engineering in Computer Science Network Administration, 2008 to 2011

University Gamal Abdel Nasser of Conakry, Guinea

High school diploma 2008 Aboubacar Titi Camara High School, Conakry, Guinea

Certification

AWS Certified Solutions Architect - Associate (SAA-C02) Date certified: 04/07/2022 Valid through 04/07/2025

Cisco Certified Network Associate (CCNA) Date certified: 03/29/2020 Valid through: 03/29/2024

Servicing HP Desktops, Workstations and Notebooks for Service Technicians 2019-08

Dell 1000 Client Foundations Certificate 2019-08

Networking Cabling specialist for Fiber Optic-Based Systems (C-TECH) 2018-05

I am actually working on getting my AWS SysOps Administrator certification. I am trying to get it by the end May 2023

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