Support Specialist Customer Service
Resume:
THARRA
MCDONALD
**********@*****.***
Brooksville, FL 34613
Experienced Office Management and Administration
Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. PROFESSIONAL SUMMARY
Seryjuno Group LLC - Office Manager
Brooksville • 01/2020 - Current
Cresent Clinic - Receptionist
Spring Hill • 11/2016 - 12/2019
WORK HISTORY
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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Recruited, interviewed and hired employees and
implemented mentoring program to promote positive
feedback and engagement.
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Set aggressive targets for employees to drive company success and strengthen motivation.
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Improved staffing during busy periods by creating
employee schedules and monitoring call-outs.
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Managed office operations while scheduling
appointments for department managers.
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Maintained positive customer relations by addressing problems head-on and implementing successful
corrective actions.
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• Coordinated special projects and managed schedules. Routed incoming mail and messages to relevant
personnel without delay.
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Answered phone promptly and directed incoming calls to correct offices.
•Also endured in hard labor to help the team meet there quotas
SKILLS
• Customer Relations
• Organizational Skills
• Microsoft Office
• Calendar Management
Customer Service
Management
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Weeki Wachee Highschool
Weeki Wachee, FL • 05/2014
High School Diploma
EDUCATION
Operated multi-line telephone system to answer and direct high volume of calls.
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Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
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Answered questions and addressed, resolved, or
escalated issues to management personnel to satisfy customers.
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Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
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