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Front Desk Customer Service

Location:
Maryland
Posted:
May 25, 2023

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Resume:

MARGARET RIDGELY

Health Information Technician

PROFILE

I am looking for an administrative position as a Health Information Technician. I want to work in a secure position with room for growth within the company. I have always wanted to make an impact in the healthcare industry. The work behind the doctors and nurses is also very important. The administrative portion of healthcare has intrigued me and inspires me to be a cog in the wheel that keeps healthcare moving in a forward direction. With the interpersonal skills I possess, compassion and empathy towards others, organizational skills and attention to detail, I am convinced this is where I can make the biggest difference.

CONTACT

PHONE:

443-***-****

WEBSITE:

https://www.linkedin.com/in/margaret-ridgely-16b923211

EMAIL:

adxb3e@r.postjobfree.com

HOBBIES

Sewing and crafting

Outdoor Adventures

Computer Technology

Researching innovative medical devices.

EDUCATION

Anne Arundel Community College

2014 - 2021

Maintaining a B average, I have received my Health Information Management Associates Degree. Fall, 2020.

Anne Arundel Community College

2014 – Current

Billing and Coding Certificate. May, 2021.

WORK EXPERIENCE

[Laurel Radiology DBA Capitol Radiology] [Medical Office Manager]

[Nov 2021-Present]

Billing and Coding management/ oversight

Collecting and notifying of copayments and deductibles

Communication with 3rd party billers for accounts processing

Medical Records and Patient information Management- Including legal requests, patient requests, and facility to facility requests.

Creating, maintaining, and collecting on invoices

New hire training

Creating resources for training, teaching, and continued learning

Managing front desk employees

Develop, maintain, and enforce in-office policies and procedures.

Schedule preparation and implementation for patients and employees

Taking patient Payments

Eligibility review for insurance purposes

Prior-Authorization for high tech Radiology

Studying clinical records for authorizations

Administrator of three health systems- Merge RIS, PACS and MDM

Project management for systems implementation and upgrade

IT troubleshooting & minor implementation

Data collection and storage for Physician information

[CVS Pharmacy] [Certified Pharmacy Technician]

[Jan 2007–Nov 2009]

Handling large cash transactions

Third party billing

Preparing prescriptions to be verified by the pharmacist efficiently and effectively.

Clear communication skills

Addressing patient questions and concerns; as well as directing them to the appropriate party.

Maintaining medication inventory, checking expiration dates, and addressing medication recalls

[Joann Fabrics] [Shift Supervisor/ Manager/ Brand Ambassador]

[Nov 2009- 2022]

Managing multiple employees

Scheduling and managing labor budget.

Bank deposits and leveling tills

Handling customer complaints

Employee relations

Retail management

Implementation and marketing of current sales

Inventory management and yearly audits

[Giant Pharmacy] [Pharmacy Cashier]

[Jan 2004–2007]

Handle monetary transactions

Light cleaning

Alphabetical Organizing

Customer Service

Preparing prescription medications

Directing customer concerns

Inventory specialization for customer questions

SKILLS

Good Customer Service

Exceptional Organization Skills

Good decision making ability

Microsoft Word & Excel

Proficient in typing. Word per minute unknown

Knowledgeable of Microsoft Edge and Products

Proficient with multi-line phones

Familiar with Office equipment

I found inspiration in administrative technologies and guiding techniques that keep healthcare moving in a forward direction. All aspects of gathering, reporting, storing, and using data interest me and inspire me to be a part of it. Technology is advancing healthcare at a rapid rate and I am excited to be a part of that movement.



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