Front Desk Customer Service
Resume:
MARGARET RIDGELY
Health Information Technician
PROFILE
I am looking for an administrative position as a Health Information Technician. I want to work in a secure position with room for growth within the company. I have always wanted to make an impact in the healthcare industry. The work behind the doctors and nurses is also very important. The administrative portion of healthcare has intrigued me and inspires me to be a cog in the wheel that keeps healthcare moving in a forward direction. With the interpersonal skills I possess, compassion and empathy towards others, organizational skills and attention to detail, I am convinced this is where I can make the biggest difference.
CONTACT
PHONE:
WEBSITE:
https://www.linkedin.com/in/margaret-ridgely-16b923211
EMAIL:
**********@*******.***
HOBBIES
Sewing and crafting
Outdoor Adventures
Computer Technology
Researching innovative medical devices.
EDUCATION
Anne Arundel Community College
2014 - 2021
Maintaining a B average, I have received my Health Information Management Associates Degree. Fall, 2020.
Anne Arundel Community College
2014 – Current
Billing and Coding Certificate. May, 2021.
WORK EXPERIENCE
[Laurel Radiology DBA Capitol Radiology] [Medical Office Manager]
[Nov 2021-Present]
Billing and Coding management/ oversight
Collecting and notifying of copayments and deductibles
Communication with 3rd party billers for accounts processing
Medical Records and Patient information Management- Including legal requests, patient requests, and facility to facility requests.
Creating, maintaining, and collecting on invoices
New hire training
Creating resources for training, teaching, and continued learning
Managing front desk employees
Develop, maintain, and enforce in-office policies and procedures.
Schedule preparation and implementation for patients and employees
Taking patient Payments
Eligibility review for insurance purposes
Prior-Authorization for high tech Radiology
Studying clinical records for authorizations
Administrator of three health systems- Merge RIS, PACS and MDM
Project management for systems implementation and upgrade
IT troubleshooting & minor implementation
Data collection and storage for Physician information
[CVS Pharmacy] [Certified Pharmacy Technician]
[Jan 2007–Nov 2009]
Handling large cash transactions
Third party billing
Preparing prescriptions to be verified by the pharmacist efficiently and effectively.
Clear communication skills
Addressing patient questions and concerns; as well as directing them to the appropriate party.
Maintaining medication inventory, checking expiration dates, and addressing medication recalls
[Joann Fabrics] [Shift Supervisor/ Manager/ Brand Ambassador]
[Nov 2009- 2022]
Managing multiple employees
Scheduling and managing labor budget.
Bank deposits and leveling tills
Handling customer complaints
Employee relations
Retail management
Implementation and marketing of current sales
Inventory management and yearly audits
[Giant Pharmacy] [Pharmacy Cashier]
[Jan 2004–2007]
Handle monetary transactions
Light cleaning
Alphabetical Organizing
Customer Service
Preparing prescription medications
Directing customer concerns
Inventory specialization for customer questions
SKILLS
Good Customer Service
Exceptional Organization Skills
Good decision making ability
Microsoft Word & Excel
Proficient in typing. Word per minute unknown
Knowledgeable of Microsoft Edge and Products
Proficient with multi-line phones
Familiar with Office equipment
I found inspiration in administrative technologies and guiding techniques that keep healthcare moving in a forward direction. All aspects of gathering, reporting, storing, and using data interest me and inspire me to be a part of it. Technology is advancing healthcare at a rapid rate and I am excited to be a part of that movement.
Contact this candidate