Deborah L. Welch

**** *. ******

Chicago, IL ****9

708-***-****

adxb39@r.postjobfree.com

I am applying for the position of Customer Service or Data Entry. Below is a brief listing of my skills and abilities to successfully perform the duties required:

Objective: To secure the challenging position of Clerical Assistant or Data Entry Clerk

Work Experience:

Malcolm X College

Hourly Clerical Support

2007 – Present

Ability to maintain confidentiality.

Provide excellent customer service.

Work independently or with a team.

Maintain office equipment and supplies.

Maintain accurate student account records.

Participates in internal training related to position.

Experience with computers and database software

Approximately 26+ years of customer service experience

The ability to work Independently

Ability to work with two computer monitors

Maintains a liaison between administration, faculty and students

Adheres to Customer Service Excellence standards

Experience with computers and database software

Ability to analyze and resolve the needs and problems of students

Screen, direct telephone calls and takes messages when necessary

Provide recommendations for registration best process improvements

Supervise department work-study staff, assist program

City Colleges of Chicago MXC

College Clerical Assistant II

2007 – 2023

Aiding current and former students by phone and in person

Provide excellent customer service with faculty, staff, and students

Go above and beyond my regular duties to assists customers

Answer all emails and respond appropriately

Walgreens

Customer Service Representative

2005 – 2008

Provide excellent customer service

Maintain daily cash, check and credit card drawer

Maintain orderly appearance of register area and supplies

Other duties as assigned from time to time by any manager

Education:

Colorado Technical University

Olive Harvey College

Hospitality Academy

Certificate, July 2003

Skills:

Data Entry Skills, Key Strokes 7000w, Windows Applications (Microsoft Word, Excel, PowerPoint, Access), Internet and PeopleSoft, Tab Fusion.

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