Customer Support Software Engineer

AVADESH CHAUHAN ****************@*****.*** +1-702-***-****

Las Vegas, NV

PROFESSIONAL SUMMARY:

• A Senior IT Professional with 15+ years of experience in Analysis, Design, and Development of client/server, web-based, and n-tier applications.

• Strong experience developing web applications and Web APIs with a .Net development stack.

• Effective in working independently and collaboratively in teams.

• Strong Exposure to OOPS, Windows services, and Cron Jobs.

• Significant experience in performance improvement for legacy ASP.Net web applications.

• Strong experience steering the project from end to end, including scope management, planning, efforts, schedule management, resource management, checking project deliverables, and updating project reports and artifacts.

• 10+ years of experience as a hands-on development Lead and helped the team to improve the API and web application performance improvement.

• Strong experience in supporting production applications.

• Extensive experience in MySQL and SQL Server Database design, Database maintenance, developing T- SQL queries, cursor, stored procedures, and functions using SQL Server 2014.

• Expert in debugging an application using the debugging tools provided by the Visual Studio.Net IDE.

• Hands-on experience with NoSQL databases like MongoDB.

• Defined, managed, and improved software and product development processes by working closely with high-performance engineers.

• Adept in writing Technical Specifications,

• A good amount of experience working on the waterfall model and agile methodology.

• Hands-on experience in SDLC and handling teams spread across multiple geographic locations and time zones.

TECHNICAL SKILL:

Languages & Software .Net, .Net Core ASP.Net Core, C#, WCF, MVC, Core Java Technologies: XML, HTML, JavaScript, ASP.Net, SOAP, WSDL, RESTful Web API, Web Services, Entity Framework (ORM), LINQ, XML, HTML, JavaScript, NUnit, Regex Databases: SQL Server, PostgreSQL, MongoDB, MySQL

Domain: Hospitality, E-commerce, Airlines, Insurance (Benefits Administration), CRM Project Management Tools: Jira, Confluence

Other Tools: Azure, AWS Cloud, Windows Services, POSTMAN, Swagger Management Tools: GIT, SVN, TFS, Azure DevOps version control AWARDS:

Technology backbone award, Platinum award for responsibility, and Two times received Star of the Month award.

EDUCATION:

Master of Computer Application, INDIA, 2006

Bachelor of Science, INDIA, 2002

PROFESSIONAL EXPERIENCE:

Droisys, Las Vegas, NV Aug 2022 - Present

Sr Software Engineer

Domain: Sales Execution and CRM for the liquor and beverage industry. Client: Republic National Distributing Company

(The second largest beverage alcohol distributor of premium wine and spirits in the U.S.) Tech Stack: NET 6.0, ASP.NET Core 2.0, C#, MVC, MSSQL, PostgreSQL 11.0, Entity Framework, Web API, Visual Studio 2019, Azure Dev-Ops, Azure Data Factory Roles and Responsibilities:

• Collaborating with customers and stakeholders to translate business needs into software requirements and effectively communicate priorities to the team.

• Involved and worked with businesses to design the project by understanding the complete requirement. I was also involved in preparing Architecture & Design, and Technical Documentation.

• I am providing technical leadership to teammates through coaching and mentorship.

• Hands-on participation in the development.

• Collaborative approach with other software developers, business analysts, and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications built on Microsoft technologies.

• Deploying the code and maintaining and performing changes to the project as per the requirement.

• Participated in various meetings with the team and the Project manager to discuss improvements/amendments in the development of the section.

• Participated in peer reviews of solution designs and gave attention to details.

• Involved in database designing and creation of database objects Tables, Store Procedures, Triggers, Functions, Views, and SQL jobs.

• Used Jira Tool as a medium to work on a project step by step, creating tickets for each step. Mvation Worldwide Inc, USA Aug 2020 to Aug 2022

Sr Software Engineer

Domain: CRM for the liquor and beverage industry.

Client: E & J Gallo Winery

(A largest family-owned winery in the United States and the largest California wine exporter.) Tech Stack: NET Framework, C#, .Net Core (Rest API), Entity Framework, MVC, JSON, MSSQL, PostgreSQL, HTML, Web services, Cron Jobs

Roles and Responsibilities:

• Worked and collaborated with multiple technical teams, with a total strength of 20, including three technical leads.

• As a lead developer, Created POCs for new modules and design patterns and actively participated in the development, Code review, and fixes for the team.

• Engaged with customer stakeholders to create and review architecture and solution design artifacts to meet functional and non-functional requirements.

• Involved in the SDLC phase of requirement analysis, design, and development of the web-based intranet application tool.

• Designed, developed, and delivered valuable and business-critical solutions.

• Actively involved in development activities, technical discussions, strategic planning,

• Documenting and sharing technical best practices.

• Created upgrades to MongoDB design to enhance execution and versatility. Dealt with MongoDB database ideas, for example, exchanges, files, replication, and composition outline.

• Extensive database designing and programming skills using MongoDB (No SQL) EBsavvy Infotech Pvt. Ltd., Noida, INDIA Aug 2018 to Aug 2020 Technical Lead

Domain: Bid Management

Tech Stack: ASP.Net, C#, MVC, REST API, MS SQL, Azure DevOps, HTML, CSS, TFS, JIRA. Roles and Responsibilities:

• Involved in Application design and Requirement analysis and create High-level design and detailed design documents.

• Design and development of requirements.

• Communicating with the client on technical issues about the implementation and suggesting appropriate solutions to the client.

• Followed the MVC architecture and used Object Oriented concepts and Façade Design Patterns.

• Identified the Data elements based on the business rules.

• Deploying the code and maintaining and performing changes to the project as per the requirement.

• I have created database objects such as Tables, Views, Stored Procedures, and Triggers.

• I was involved in database designing and creating Tables, Store Procedures, Functions, and Views.

• Participated in data modeling and deployment on development and test Servers for the QA team

• I was involved in testing, regression testing, and unit testing. Jsimple Technosoft Pvt. Ltd., Noida, INDIA Oct 2015 to Aug 2018 Technical Lead

Domain: Insurance (Benefit administration)

Client: EFP (Employee Family Protection, Inc) USA.

(EFP is a leading innovator and provider of personalized benefits communication, enrollment, and HR fulfillment services)

Tech Stack: ASP .net Web APIs, C#, MVC 4.5, REST API, MSSQL 2014, MySQL 5.7, jQuery, HTML, CSS, TFS

Roles and Responsibilities:

• Worked as a technical lead and led a team of 15 members of Web developers, UI designers, QAs, and BAs.

• I was involved in end-to-end project planning, designing, development, and deployment.

• I was involved in testing, regression testing, and unit testing.

• I have created database objects such as Tables, Views, Stored Procedures, and Triggers.

• Document the impact of the application, do a feasibility study, and prepare an action plan.

• Document changes and prepare a plan to execute.

Description:

Benefits administration is a product that provides complete benefits communication, enrolment, and HR services. This product has around 17 major modules, i.e., Employee management, ACA, Billing & Subscription, Enrolment, Passive enrolment, override enrolment, Master setup, Reports, Query Builder, report builder, interface builder, etc.

There is some third-party API integration also done with Benefit administration like SML (Security Mutual Life - https://www.smlny.com/) and UNUM (https://www.unumgroup.com) Shopsity Tech Pvt. Ltd, Delhi, INDIA. April 2015 to Oct 2015 Module Lead

Domain: E-Commerce (Offline)

Tech Stack: ASP .NET 4.0, C#, jQuery, Android, PhoneGap, HTML, SQL server-2008, CSS, TFS Roles and Responsibilities:

• I lead a team of 10 members of Web developers, UI designers, and QAs.

• Involved in project discussion, planning, development, and deployment.

• Manage technical landscape of application, Architecture, design solutions, development, Maintenance, and Support all stages of Software Development.

Description:

Shopsity is a mobile app that combines the convenience of online shopping with the experience of shopping at a store. Browse through the app’s updated catalogue, with pictures, offers, prices, and sizes of products in fashion stores nearby. Call the shop or check its location on a map. Search by market, brand, or category. Follow your favorite stores to get exclusive discount coupons and updates. Shopsity users can get real-time notifications in any nearby market regarding offers. Bigshoebazaar India Pvt. Ltd (Yebhi.com), Gurugram, INDIA Jan-2012 to April 2015 Technical Lead

Domain: E-Commerce

Tech Stack: MVC, WCF C#, jQuery, HTML, SQL server-2008, CSS, TFS Roles and Responsibilities:

• Worked as module lead and helped the team with their day-to-day development.

• I was involved in project discussion, planning, development, and deployment.

• Work on payment gateway integrations with multiple banks like HDFC Bank, Citi Bank, ICICI Bank, etc.

• Implement Object-Oriented SOLID principles, software design patterns, and best practices to write API.

• Wrote utility functions and class libraries.

Description:

YCS is a payment gateway owned by Yebhi.com, which offers multiple payment options. YCS directly supports banks, e.g., Citi Bank, HDFC Bank, Axis Bank, etc., as well as other custom payment modes, e.g., Yebhi Wallet (Customer’s amount held by Yebhi.com + Cashback amount given by Yebhi.com or any other white level portal.), Airtel reward points, Atom Processor, Maruti rewards, etc. YCS supports multiple modes of currency. The accounting department can now reconcile with any bank the exact payment credit or debit in Yebhi.com's account at any point in time with the help of YCS. YCS offers multiple payment options:

• Credit Card, Debit Card, Net Banking, Cash on Delivery, EMI, Cheque

• Gift Vouchers, Airtel reward points, Grow Brands and Sodexo Coupon, Yebhi wallet, and Promo codes.

• Maestro Card, Amex ezeClick

Recon & Refund Services (Window services):

Recon and refund is another main and important module of YCS. Refunds and recon are fully automated based on configuration done by the admin through the admin panel for each bank associated with YCS. YCS helps the marketing department to run different promotional activities based on different bank card types (credit cards or debit cards). Due to generic development marketing team can run any promotion for any bank based on credit/ debit cards bin nos. Y-Comm - Yebhi Communication (Promotion, dispatch & delivery mailing) Description:

YComm is developed for any communication of Yebhi.com between customers, suppliers, or vendors. YComm offers more than 80% automated sales, Marketing, and customer support communication. YComm help to resolve the customer’s queries and run any promotional activity. Annik Technology Services Pvt. Ltd. Gurugram, INDIA Aug 2011 to Jan 2012 Sr. Consultant

RND project on Microsoft Silverlight for dynamic component creation. Tech Stack - ASP.Net 4.0, WCF, C#, Microsoft Silverlight, SQL Server, TFS Loylty Rewardz Management Pvt. Ltd, Mumbai, INDIA. Nov 2009 – Aug 2011 Sr. Software Engineer

FreedomRewardz

Client: State Bank of India

Roles and Responsibilities:

• Contribute to coding, unit testing, and analyzing application software.

• Developed web pages and wrote stored procedures.

• Responsible for peer reviewing the code and test results of the team members.

• Lead, guided, and mentored team members in reaching their project goals. Description:

FreedomRewardz is a Loyalty program launched for State Bank Group Debit Card customers. Every SBI group debit card holder earns & accumulates FreedomPoints whenever they use their cards to buy a product or pay for a service using their State Bank Group Debit Card. There is lots of option available for redemption.

• Merchandise, Flight booking, Movie booking.

• SBI Gift cards, Sweets, Flowers, and gift packs.

• After successful redemption through the portal, a confirmation SMS and a receipt are immediately sent to the member. Authorized member is eligible to see their old redemptions and also generate e- statement over the portal. Two types of merchandise products are available on this portal.

• Online products

• Offline products

Tech Stack - ASP.Net 4.0, WCF, C#, jQuery, JavaScript, SQL Server, TFS INI InfoTech, Noida, INDIA Oct 2006 to Nov 2009

Software Engineer

Domain: Hospitality, Airlines

Tech Stack: ASP .NET, C#, jQuery, Window Services, ADO.Net, HTML, SQL server, CSS Roles and Responsibilities:

• I worked on web page design, Web Services, Stored producers, and SQL Queries.

• Testing web application

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