Data Entry Eligibility Specialist
Resume:
Denise Nizamani
Columbus, OH *****
**************@*****.***
COVID-19 Contact Tracing Seminar
by Johns Hopkins University
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Data Collection Interviewer
U.S. Bureau of Labor Statistics - Fort Walton Beach, FL July 2019 to August 2020
• Collected employment data to be used for the federal governments' monthly job report.
• Answered, screened and processed high volume of calls daily with call management system and web- based communications.
• Educated respondents on how to navigate federal employment reporting systems and worked within established frameworks to obtain desired services.
• Utilized effective speaking skills to ask questions of survey respondents and prompted adequate responses over telephone.
• Consistently exceeded 92% of monthly metrics on data collection, web report training, out of business and acquisition scenarios.
• Researched and resolved variance-related data issues with respondent. Program Coordinator III
Pyramid, Inc. - Fort Walton Beach, FL
December 2017 to July 2019
• Oversaw daily operations of an adult day program for over 75 individuals with profound physical and intellectual disabilities.
• Developed needs-based curriculum including sensory, sign language, fluid movement, and performing arts learning modules.
• Responsible for completion of the Department of Labor Federal Wage and Hour Time Studies.
• Fostered relationships to define programming needs and strengthen organizational standing.
• Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
• Supervised administrative staff of 22 Training Instructors, delivering consistent coaching and mentoring to improve job efficiency.
Client Services Manager
Community Health Systems - Florida
February 2015 to December 2017
• Directed the placement of CHS’ wholly-owned subsidiary, Eligibility Screening Services into 24 facilities across Florida.
• Provided best practice training and communication techniques increasing unpaid claims by 23% within 90 days post go-live.
• Collaborated with IT Project Services, Facility Business Office, Case Management, Supply Chain through transition process.
• Interviewed, hired and managed staff; performance evaluations, disciplinary actions; bi-weekly payroll for 90+ employees.
• Performed as the subject matter expert on Florida’s Medicaid eligibility law and federal Social Security Disability law, compassionate allowance and eligibility. Public Benefits Coordinator
HCA Parallon Business Group - Fort Walton Beach, FL November 2013 to February 2015
• Conducted in-depth patient interviews, collecting data and completed enrollment into Medicaid for the Disabled, Family, Skilled Nursing Facility and Institutional Care Program Medicaid.
• Completed re-work/denied accounts for 35% approval rate on aged accounts up to 180 days.
• Managed expedited approvals for SSA compassionate allowance individuals.
• Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
• Demonstrated self-reliance by meeting and exceeding workflow needs. Medicaid Eligibility Specialist
Medassist, A Firstsource Company - Columbus, OH
February 2010 to November 2013
• Transferred to HCA Fort Walton Beach, Florida as Medicaid Subject matter Expert.
• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
• Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated leadership by making improvements to work processes and helping to train others. Education
Bachelor's in Business Management
Wilmington College - Wilmington, OH
January 2001 to May 2003
Skills
• EMR systems
• Cerner
• Windows
Assessments
Active listening — Highly Proficient
April 2019
Actively listening and appropriately responding in conversations. Full results: Highly Proficient
Management fit — Proficient
May 2021
Measures the traits that are important for success in management positions Full results: Proficient
Call center customer service — Highly Proficient
April 2021
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Accounting skills: Bookkeeping — Highly Proficient May 2019
Calculating and determining the accuracy of financial data. Full results: Highly Proficient
Data entry: Accuracy — Proficient
April 2021
Entering data quickly and accurately
Full results: Proficient
Customer focus & orientation — Highly Proficient
September 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Medical billing — Proficient
December 2019
Understanding the procedures and forms used for medical billing. Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Patient-focused care — Proficient
April 2019
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Proficient
Verbal communication — Expert
August 2019
Speaking clearly, correctly, and concisely
Full results: Expert
Sales fit — Proficient
January 2020
Assesses personality traits that are important for sales roles. Full results: Proficient
Work style: Conscientiousness — Highly Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Case management & social work — Highly Proficient
July 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Highly Proficient
Scheduling — Proficient
April 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Electronic health records: Best practices — Highly Proficient July 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient
Filing & organization — Highly Proficient
April 2019
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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