Customer Service Administrative Coordinator

Channa M. Bratton

*** * *********, ***** *, Lancaster, California 661-***-**** **************@*****.***

Skills & Abilities

MANAGEMENT/COMMUNICATION

Participates in Case Conference and Clinical Meetings as needed. Generates, evaluates and distributes various coding data related reports. Perform quality clinical audits and report finding as required. Follow-up quality clinical audits and report findings as required. 10 plus years of excellent customer service skills both contact and non contact. Multi-tasking with answering phone and processing email request.

Education

·Major: Medical Coding and Billing 2017- DeVry University

·Major: Communication. 2013- University of Phoenix

Experience.

In Home Care Provider Public Partnership 06/01/2012 - 11/01/2014

Meal Preparation. Medication reminders, Light housekeeping. Assisting with mobility. Escorting to appointments. Assisting with personal care.

Clinical Administrative Coordinator United Health Care 09/2011- 03/2013

Responsible for initial triage of members, administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team includes managing incoming calls, managing requests for services for providers/members, providing information on available network services and transferring members as appropriate to clinical staff. Manage the referrals process, processes incoming and outgoing referrals, and prior authorizations. This function includes intake, notification and census roles. Pm

Relocated out of State from 7/2011 pm – 8/201. Customer Service Liaison Comcast Cable 12-28/2005 to 07-31-2011

Responded to all customer inquiries. Reported finding to Senior Management to BBB, PUC AND FCC. Resolve all issues. Analyze customer complaints regarding billing, technical and internal customer complaints, provide management statistical reports regarding them. Prepared ad hov reports. Completed p projects in absence of Supervisor and Manager.