Service Representative Customer
Resume:
Erica Tyler
Miami, FL *****
************@*****.***
I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
McDonald's - Miramar, FL
February 2022 to Present
• Connect with customers to ensure they have a positive experience.
• Help customers order their favorite McDonald's meals.
• Partner with other Crew and Managers to meet daily goals and have fun. Processing Teller
GardaWorld - Miami Lakes, FL
October 2021 to June 2022
• Performs deposit processing functions including reconciling any out-of-balance conditions.
• Verifies cash settlements are accurate and transfers funds to appropriate vaults.
• Works independently without direct supervision or oversight. Amazon Warehouse Associate
Amazon - Miami, FL
June 2020 to January 2022
• Inventory tracking as products moves through the warehouse
• Unassisted heavy lifting up to 75 pounds
• Inventory tracking as products moves through the warehouse Cashier/Customer Service
Walmart - Hallandale Beach, FL
February 2019 to October 2021
• Greeting customers and answering to customers inquiries.
• Collecting all payments, using scanning devices, to check and change prices.
• Accepting customer returns, and counting the money in the cash drawer. Brand Specialist
Global Response - Margate, FL
October 2017 to February 2018
• Professionally responding to customer inquiries.
• Answering phones, emails, and live chat from customers.
• Setting up payment plans
Customer Service Representative
Teleperformance - North Lauderdale, FL
August 2016 to September 2017
• Respond to requests for assistance and/or possible processing payments
• Escalating interactions when necessary and appropriate.
• Calmly attempt to resolve and de-escalate any issues. Cahier/Customer Service
Target - North Miami, FL
October 2011 to February 2016
• Process merchandise returns and exchanges.
• Greet customers entering the establishment.
• Assist customers by providing information and resolving their complaints. Front End Assistant Manager
The Fresh Market - Aventura, FL
February 2007 to June 2011
• Prepared bank deposits.
• Trained new cashiers.
• Monitor sales activities to ensure that customers receive quality and satisfactory services. Medical Front Desk Receptionist
Sliver Lakes Family Medicine - Pembroke Pines, FL
October 2002 to June 2006
• Checked-in patients and properly documenting registration.
• Scheduled, canceled, and rescheduled patients appointments.
• Insurance verification and verification of patients demographics. Customer Service Representative
United Collection Bureau - Davie, FL
February 2003 to May 2004
• Contacting consumers informing them they have a delinquent account that needs to paid.
• Setting up payment plans with individuals that have outstanding bills.
• Maintaining a positive, problem-solving approach and positive relationships within a team environment. Cashier/Customer Service
Publix Super Market - Miramar, FL
October 1999 to September 2003
• Cashed checks for customers
• Issued receipts, refunds, credits, or change due to customers.
• Assisted customers by providing information and resolving their complaints calmly and quickly. Education
Bachelor of science in Criminal Justice
American InterContinental University - Weston, FL
April 2002 to June 2004
High school diploma
American Academy - Miami, FL
June 2002 to September 2002
Skills
• Sales (10+ years)
• Cash handling (10+ years)
• Customer service (10+ years)
• Warehouse experience (3 years)
• Shipping & receiving (5 years)
• Computer skills (10+ years)
• Heavy Lifting
• Insurance Verification
• Medical Scheduling
• Medical Records
• Medical Office Experience
• Banking
• HIPAA
• EMR Systems
• Medical Terminology
• Medical Receptionist
• Data Entry
• English
• Microsoft Powerpoint
• Basic math
• Epic
• Communication skills
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Cashiering
Languages
• English - Expert
Contact this candidate